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<div class="moz-cite-prefix">Aziz,<br>
I was able to have a look at the issue, and I opened an internal
ticket about that.<br>
We will have a look at this and let you know.<br>
<br>
Daniel<br>
<br>
<br>
<br>
On 11/19/2014 12:41 AM, Aziz Palmer wrote:<br>
</div>
<blockquote
cite="mid:BD5FDC50A6ABAC4594DFDD61FBA2599B519B2550@Mail-1.Turelk.com"
type="cite">
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charset=windows-1252">
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<div style="font-family:Tahoma; font-size:13px">Theo,</div>
<div style="font-family:Tahoma; font-size:13px">can you send
what you put in your sip trunk settings when you connect to
sipwise? (this part seems pretty straight forward but would
like to try someone else's settings.)</div>
<div style="font-family:Tahoma; font-size:13px"><br>
</div>
<div style="font-family:Tahoma; font-size:13px">Thank you</div>
</div>
<div style="font-family: Times New Roman; color: #000000;
font-size: 16px">
<hr tabindex="-1">
<div id="divRpF373115" style="direction: ltr;"><font
color="#000000" face="Tahoma" size="2"><b>From:</b> Theo
[<a class="moz-txt-link-abbreviated" href="mailto:axessofficetheo@gmail.com">axessofficetheo@gmail.com</a>]<br>
<b>Sent:</b> Thursday, November 13, 2014 5:40 AM<br>
<b>To:</b> Aziz Palmer<br>
<b>Cc:</b> Andreas Granig; <a class="moz-txt-link-abbreviated" href="mailto:spce-user@lists.sipwise.com">spce-user@lists.sipwise.com</a><br>
<b>Subject:</b> Re: [Spce-user] sip registration stuck
3.5.16<br>
</font><br>
</div>
<div>
<div dir="ltr">Hi
<div><br>
</div>
<div>The problem is on the asterisk side so they are the
ones to fix it (assuming that is indeed your problem).
The "fix" on the spce is merely a work around to not ban
the user and accept the registration.</div>
</div>
<div class="gmail_extra"><br>
<div class="gmail_quote">On Thu, Nov 13, 2014 at 3:38 PM,
Aziz Palmer <span dir="ltr">
<<a moz-do-not-send="true"
href="mailto:Aziz.Palmer@airfiber.com"
target="_blank">Aziz.Palmer@airfiber.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex; border-left:1px #ccc solid; padding-left:1ex">
<div>
<div style="direction:ltr; font-family:Tahoma;
color:#000000; font-size:10pt">
<div>
<div style="font-family:Tahoma; font-size:13px">
<div>Thank you Theo!</div>
<div><br>
</div>
<div>but what i don't understand if this is
the case why wasn't fixed ?</div>
<div><br>
</div>
<div>what should i be doing instead when
having users register to avoid this issue?</div>
<div><br>
</div>
<div>Is this happening to you also? if so what
did you do to fix it? (follow the steps
below?)</div>
<div><br>
</div>
<div>Thank you!</div>
<div><br>
</div>
<div><br>
</div>
</div>
</div>
<div style="font-family:Times New Roman;
color:#000000; font-size:16px">
<hr>
<div style="direction:ltr"><font color="#000000"
face="Tahoma"><b>From:</b> Theo [<a
moz-do-not-send="true"
href="mailto:axessofficetheo@gmail.com"
target="_blank">axessofficetheo@gmail.com</a>]<br>
<b>Sent:</b> Thursday, November 13, 2014
5:30 AM<br>
<b>To:</b> Aziz Palmer<br>
<b>Cc:</b> Andreas Granig; <a
moz-do-not-send="true"
href="mailto:spce-user@lists.sipwise.com"
target="_blank">
spce-user@lists.sipwise.com</a>
<div>
<div class="h5"><br>
<b>Subject:</b> Re: [Spce-user] sip
registration stuck 3.5.16<br>
</div>
</div>
</font><br>
</div>
<div>
<div class="h5">
<div>
<div dir="ltr">Sorry I accidentally
replied just to you rather than to the
list.:
<div><br>
</div>
<div>
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style="font-family:arial,sans-serif;
font-size:medium">
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<div
style="font-size:13px">
<div
style="overflow:hidden">
<div dir="ltr">Hi
<div><br>
</div>
<div>This looks like
the stale nonce
issue which is an
asterisk problem.
The workaround has
been posted a few
times - search for
stale nonce and I
am sure you'll
find it easily</div>
<div><br>
</div>
<div>Good luck</div>
</div>
<div>
<div><img
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src="https://ssl.gstatic.com/ui/v1/icons/mail/images/cleardot.gif"></div>
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<div><img
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src="https://mail.google.com/mail/u/0/images/cleardot.gif" alt=""></div>
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<div><span>to <span
dir="ltr"
name="Aziz">Aziz</span></span></div>
<div><img
moz-do-not-send="true"
src="https://mail.google.com/mail/u/0/images/cleardot.gif" alt=""></div>
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<div
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<div
style="overflow:hidden">
<div dir="ltr">It
would be this one:
<div><br>
</div>
<div><a
moz-do-not-send="true"
href="http://lists.sipwise.com/pipermail/spce-user/2014-January/005712.html"
target="_blank">http://lists.sipwise.com/pipermail/spce-user/2014-January/005712.html</a></div>
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<div class="gmail_extra"><br>
<div class="gmail_quote">On Thu, Nov 13,
2014 at 3:00 PM, Aziz Palmer <span
dir="ltr">
<<a moz-do-not-send="true"
href="mailto:Aziz.Palmer@airfiber.com"
target="_blank">Aziz.Palmer@airfiber.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote"
style="margin:0 0 0 .8ex;
border-left:1px #ccc solid;
padding-left:1ex">
kamailio.location<br>
what command do I need to execute to
provide this information?<br>
<br>
<br>
kamailio-proxy.log<br>
<br>
Nov 13 06:49:36 tx-portal-2
proxy[22474]: NOTICE:
<script>: Authentication
failed, stale nonce -
R=sip:sipwise.xyz..com ID=<a
moz-do-not-send="true"
href="mailto:7233034d51f47c1a7ca56eb2353030ae@104.34.42.10"
target="_blank">7233034d51f47c1a7ca56eb2353030ae@104.34.42.10</a><br>
Nov 13 06:49:36 tx-portal-2
proxy[22473]: NOTICE:
<script>: New request on proxy
- M=REGISTER R=sip:sipwise.xyz..com
<a class="moz-txt-link-abbreviated" href="mailto:F=sip:master.sample.edge@sipwise.xyz..com">F=sip:master.sample.edge@sipwise.xyz..com</a>
<a class="moz-txt-link-abbreviated" href="mailto:T=sip:master.sample.edge@sipwise.xyz..com">T=sip:master.sample.edge@sipwise.xyz..com</a>
IP=<a moz-do-not-send="true"
href="http://104.34.42.10:5060"
target="_blank">104.34.42.10:5060</a>
(<a moz-do-not-send="true"
href="http://127.0.0.1:5060"
target="_blank">127.0.0.1:5060</a>)
ID=<a moz-do-not-send="true"
href="mailto:7233034d51f47c1a7ca56eb2353030ae@104.34.42.10"
target="_blank">7233034d51f47c1a7ca56eb2353030ae@104.34.42.10</a><br>
Nov 13 06:49:36 tx-portal-2
proxy[22473]: WARNING: app_lua
[app_lua_sr.c:100]: lua_sr_log():
lost database connection.
Reconnecting<br>
Nov 13 06:49:36 tx-portal-2
proxy[22473]: NOTICE:
<script>: Contacts
successfully updated, expires in
120s - R=sip:sipwise.xyz..com ID=<a
moz-do-not-send="true"
href="mailto:7233034d51f47c1a7ca56eb2353030ae@104.34.42.10"
target="_blank">7233034d51f47c1a7ca56eb2353030ae@104.34.42.10</a><br>
Nov 13 06:51:21 tx-portal-2
proxy[22480]: NOTICE:
<script>: New request on proxy
- M=REGISTER R=sip:sipwise.xyz..com
<a class="moz-txt-link-abbreviated" href="mailto:F=sip:master.sample.edge@sipwise.xyz..com">F=sip:master.sample.edge@sipwise.xyz..com</a>
<a class="moz-txt-link-abbreviated" href="mailto:T=sip:master.sample.edge@sipwise.xyz..com">T=sip:master.sample.edge@sipwise.xyz..com</a>
IP=<a moz-do-not-send="true"
href="http://104.34.42.10:5060"
target="_blank">104.34.42.10:5060</a>
(<a moz-do-not-send="true"
href="http://127.0.0.1:5060"
target="_blank">127.0.0.1:5060</a>)
ID=<a moz-do-not-send="true"
href="mailto:7233034d51f47c1a7ca56eb2353030ae@104.34.42.10"
target="_blank">7233034d51f47c1a7ca56eb2353030ae@104.34.42.10</a><br>
Nov 13 06:51:21 tx-portal-2
proxy[22480]: WARNING: app_lua
[app_lua_sr.c:100]: lua_sr_log():
lost database connection.
Reconnecting<br>
Nov 13 06:51:21 tx-portal-2
proxy[22480]: NOTICE:
<script>: Contacts
successfully updated, expires in
120s - R=sip:sipwise.xyz..com ID=<a
moz-do-not-send="true"
href="mailto:7233034d51f47c1a7ca56eb2353030ae@104.34.42.10"
target="_blank">7233034d51f47c1a7ca56eb2353030ae@104.34.42.10</a><br>
Nov 13 06:53:06 tx-portal-2
proxy[22475]: NOTICE:
<script>: New request on proxy
- M=REGISTER R=sip:sipwise.xyz..com
<a class="moz-txt-link-abbreviated" href="mailto:F=sip:master.sample.edge@sipwise.xyz..com">F=sip:master.sample.edge@sipwise.xyz..com</a>
<a class="moz-txt-link-abbreviated" href="mailto:T=sip:master.sample.edge@sipwise.xyz..com">T=sip:master.sample.edge@sipwise.xyz..com</a>
IP=<a moz-do-not-send="true"
href="http://104.34.42.10:5060"
target="_blank">104.34.42.10:5060</a>
(<a moz-do-not-send="true"
href="http://127.0.0.1:5060"
target="_blank">127.0.0.1:5060</a>)
ID=<a moz-do-not-send="true"
href="mailto:7233034d51f47c1a7ca56eb2353030ae@104.34.42.10"
target="_blank">7233034d51f47c1a7ca56eb2353030ae@104.34.42.10</a><br>
Nov 13 06:53:06 tx-portal-2
proxy[22475]: WARNING: app_lua
[app_lua_sr.c:100]: lua_sr_log():
lost database connection.
Reconnecting<br>
Nov 13 06:53:06 tx-portal-2
proxy[22475]: NOTICE:
<script>: Contacts
successfully updated, expires in
120s - R=sip:sipwise.xyz..com ID=<a
moz-do-not-send="true"
href="mailto:7233034d51f47c1a7ca56eb2353030ae@104.34.42.10"
target="_blank">7233034d51f47c1a7ca56eb2353030ae@104.34.42.10</a><br>
<br>
<br>
<br>
<br>
what does this mean "WARNING:
app_lua [app_lua_sr.c:100]:
lua_sr_log(): lost database
connection. Reconnecting"?<br>
<br>
<br>
<br>
________________________________________<br>
From: Spce-user [<a
moz-do-not-send="true"
href="mailto:spce-user-bounces@lists.sipwise.com"
target="_blank">spce-user-bounces@lists.sipwise.com</a>]
on behalf of Andreas Granig [<a
moz-do-not-send="true"
href="mailto:agranig@sipwise.com"
target="_blank">agranig@sipwise.com</a>]<br>
Sent: Thursday, November 13, 2014
1:26 AM<br>
To: <a moz-do-not-send="true"
href="mailto:spce-user@lists.sipwise.com"
target="_blank">spce-user@lists.sipwise.com</a><br>
Subject: Re: [Spce-user] sip
registration stuck 3.5.16<br>
<div>
<div><br>
Hi,<br>
<br>
It's most likely not a bug of
the system, rather than a
problem with<br>
your clients registering on said
system. I risk to say that
because the<br>
registrar is based on Kamailio,
which is serving dozens of
millions of<br>
SIP devices out there, so it
would be a huge surprise for it
not to work<br>
correctly.<br>
<br>
The only way to find out what
the REAL issue is for you to
send an<br>
example entry in the
kamailio.location table of the
DB, along with a<br>
full network trace of this
client trying to register on the
system, and<br>
also the kamailio-proxy.log
file.<br>
<br>
Andreas<br>
<br>
On 11/13/2014 06:47 AM, Aziz
Palmer wrote:<br>
> thats not the issue - the
problem is when you RE-register
a sip trunk it<br>
> will stop updating sipwise.
in order to fix that you need to
manually go<br>
> into the subscriber and
delete the registration. it will
not delete but<br>
> instead a new registration
will appear.<br>
><br>
><br>
> SPCE - are you aware of
this bug (its a serous issue -
since it gives<br>
> the admins a lot of manual
work/tech support calls) I would
like to put<br>
> this this into partial
production but can't - please
help?<br>
><br>
> Thanks!<br>
>
------------------------------------------------------------------------<br>
> *From:* Raúl Alexis
Betancor Santana [<a
moz-do-not-send="true"
href="mailto:rabs@dimension-virtual.com"
target="_blank">rabs@dimension-virtual.com</a>]<br>
> *Sent:* Wednesday, November
12, 2014 1:54 PM<br>
> *To:* Aziz Palmer<br>
> *Subject:* Re: sip
registration stuck 3.5.16<br>
><br>
> 3600 secs ... 1 h ... it's
default time on the config.xml<br>
>
kamailio.proxy.default_expire
option ... you could change it
... or set<br>
> it on the web interface at
domain-level or user-level if
you prefer, and<br>
> as far as you don't touched
the .cfg's ... they expire.<br>
><br>
>
------------------------------------------------------------------------<br>
> *De: *"Aziz Palmer"
<a class="moz-txt-link-rfc2396E" href="mailto:Aziz.Palmer@AirFIBER.com"><Aziz.Palmer@AirFIBER.com></a><br>
> *Para: *"Raúl Alexis
Betancor Santana" <<a
moz-do-not-send="true"
href="mailto:rabs@dimension-virtual.com"
target="_blank">rabs@dimension-virtual.com</a>>,<br>
> <a moz-do-not-send="true"
href="mailto:spce-user@lists.sipwise.com" target="_blank">spce-user@lists.sipwise.com</a><br>
> *Enviados: *Miércoles, 12
de Noviembre 2014 21:17:53<br>
> *Asunto: *RE: sip
registration stuck 3.5.16<br>
><br>
> they are not auto-expiring
(I wish they were)<br>
><br>
> if they are - taking a
extremely long time<br>
>
------------------------------------------------------------------------<br>
> *From:* Spce-user [<a
moz-do-not-send="true"
href="mailto:spce-user-bounces@lists.sipwise.com"
target="_blank">spce-user-bounces@lists.sipwise.com</a>]
on behalf of<br>
> Raúl Alexis Betancor
Santana [<a
moz-do-not-send="true"
href="mailto:rabs@dimension-virtual.com"
target="_blank">rabs@dimension-virtual.com</a>]<br>
> *Sent:* Wednesday, November
12, 2014 1:04 PM<br>
> *To:* <a
moz-do-not-send="true"
href="mailto:spce-user@lists.sipwise.com"
target="_blank">spce-user@lists.sipwise.com</a><br>
> *Subject:* Re: [Spce-user]
sip registration stuck 3.5.16<br>
><br>
><br>
> Why did you whant to remove
the old register? ... location
entries<br>
> auto-expire, so you don't
have to worry about them.<br>
><br>
>
------------------------------------------------------------------------<br>
> *De: *"Aziz Palmer"
<a class="moz-txt-link-rfc2396E" href="mailto:Aziz.Palmer@AirFIBER.com"><Aziz.Palmer@AirFIBER.com></a><br>
> *Para: *<a
moz-do-not-send="true"
href="mailto:spce-user@lists.sipwise.com"
target="_blank">spce-user@lists.sipwise.com</a><br>
> *Enviados: *Miércoles, 12
de Noviembre 2014 20:47:13<br>
> *Asunto: *[Spce-user] sip
registration stuck 3.5.16<br>
><br>
> I hate to ask again but
this is turning into a real
issue - the<br>
> "registered devices" are
not automatically being removed
and when trying<br>
> to manually delete them,
nothing happens.<br>
><br>
> Can i set a timer on how
long these orphan registered
devices stay part<br>
> of sipwise?<br>
><br>
> how can i delete these
devices without having to issue
the below command<br>
> - I would like to delete
specific devices and not all of
them<br>
><br>
> mysql kamailio -e "delete
from location"<br>
> /etc/init.d/kamailio-proxy
restart<br>
><br>
><br>
> Thanks again,<br>
> Aziz<br>
><br>
>
------------------------------------------------------------------------<br>
> *From:* Spce-user [<a
moz-do-not-send="true"
href="mailto:spce-user-bounces@lists.sipwise.com"
target="_blank">spce-user-bounces@lists.sipwise.com</a>]
on behalf of<br>
> Aziz Palmer
[<a class="moz-txt-link-abbreviated" href="mailto:Aziz.Palmer@AirFIBER.com">Aziz.Palmer@AirFIBER.com</a>]<br>
> *Sent:* Tuesday, November
11, 2014 12:15 PM<br>
> *To:* <a
moz-do-not-send="true"
href="mailto:spce-user@lists.sipwise.com"
target="_blank">spce-user@lists.sipwise.com</a><br>
> *Subject:* [Spce-user] sip
registration stuck 5.3.16<br>
><br>
> Hello SPCE Team,<br>
> here is what appears to be
a bug<br>
><br>
> I enter sip registration
settings into asterisk,
registers fine with<br>
> sipwise. Then I make a
change within the sip trunk
settings of asterisk<br>
> and apply the new settings.
Then previous sip registration
gets stuck;<br>
> meaning within sipwise 2
registrations appear (old &
new). When i try to<br>
> delete the old one, it
stays stuck. The only way i
discovered to be able<br>
> to remove the old
registration is by issuing this
command, then i can<br>
> delete the registration.<br>
><br>
> /etc/init.d/kamailio-proxy
restart<br>
><br>
> what additional information
can i provide to have your team
troubleshoot<br>
> this issue?<br>
><br>
> Thank you,<br>
> Anees<br>
><br>
>
_______________________________________________<br>
> Spce-user mailing list<br>
> <a moz-do-not-send="true"
href="mailto:Spce-user@lists.sipwise.com" target="_blank">Spce-user@lists.sipwise.com</a><br>
> <a moz-do-not-send="true"
href="https://lists.sipwise.com/listinfo/spce-user" target="_blank">https://lists.sipwise.com/listinfo/spce-user</a><br>
><br>
><br>
><br>
><br>
>
_______________________________________________<br>
> Spce-user mailing list<br>
> <a moz-do-not-send="true"
href="mailto:Spce-user@lists.sipwise.com" target="_blank">Spce-user@lists.sipwise.com</a><br>
> <a moz-do-not-send="true"
href="https://lists.sipwise.com/listinfo/spce-user" target="_blank">https://lists.sipwise.com/listinfo/spce-user</a><br>
><br>
_______________________________________________<br>
Spce-user mailing list<br>
<a moz-do-not-send="true"
href="mailto:Spce-user@lists.sipwise.com"
target="_blank">Spce-user@lists.sipwise.com</a><br>
<a moz-do-not-send="true"
href="https://lists.sipwise.com/listinfo/spce-user"
target="_blank">https://lists.sipwise.com/listinfo/spce-user</a><br>
_______________________________________________<br>
Spce-user mailing list<br>
<a moz-do-not-send="true"
href="mailto:Spce-user@lists.sipwise.com"
target="_blank">Spce-user@lists.sipwise.com</a><br>
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href="https://lists.sipwise.com/listinfo/spce-user"
target="_blank">https://lists.sipwise.com/listinfo/spce-user</a><br>
</div>
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<pre wrap="">_______________________________________________
Spce-user mailing list
<a class="moz-txt-link-abbreviated" href="mailto:Spce-user@lists.sipwise.com">Spce-user@lists.sipwise.com</a>
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