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<div class="moz-cite-prefix">Hi,<br>
why are you so sure ?<br>
Kamailio version is the same, so if there is an issue it's also in
PRO.<br>
I opened the internal ticket #
<meta http-equiv="content-type" content="text/html;
charset=windows-1252">
0010303.<br>
<br>
We will update you soon.<br>
<br>
Daniel<br>
<br>
<br>
<br>
On 11/21/2014 02:54 PM, Aziz Palmer wrote:<br>
</div>
<blockquote
cite="mid:BD5FDC50A6ABAC4594DFDD61FBA2599B519BEECC@Mail-1.Turelk.com"
type="cite">
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charset=windows-1252">
<div style="direction: ltr;font-family: Tahoma;color:
#000000;font-size: 10pt;">Thank you Daniel!<br>
<br>
quick question - i'm sure the customers that are using the pro
version aren't having this issue. Why is it happening on the CE
version? (I've spent so much time on it and i'm trying to more
understand it)<br>
<br>
Thank you,<br>
Aziz<br>
<div style="font-family: Times New Roman; color: #000000;
font-size: 16px">
<hr tabindex="-1">
<div style="direction: ltr;" id="divRpF578342"><font
color="#000000" face="Tahoma" size="2"><b>From:</b> Daniel
Grotti [<a class="moz-txt-link-abbreviated" href="mailto:dgrotti@sipwise.com">dgrotti@sipwise.com</a>]<br>
<b>Sent:</b> Friday, November 21, 2014 1:17 AM<br>
<b>To:</b> Aziz Palmer; Theo<br>
<b>Cc:</b> <a class="moz-txt-link-abbreviated" href="mailto:spce-user@lists.sipwise.com">spce-user@lists.sipwise.com</a><br>
<b>Subject:</b> Re: [Spce-user] sip registration stuck
3.5.16<br>
</font><br>
</div>
<div>
<div class="moz-cite-prefix">Aziz,<br>
I was able to have a look at the issue, and I opened an
internal ticket about that.<br>
We will have a look at this and let you know.<br>
<br>
Daniel<br>
<br>
<br>
<br>
On 11/19/2014 12:41 AM, Aziz Palmer wrote:<br>
</div>
<blockquote type="cite">
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<div style="direction:ltr; font-family:Tahoma;
color:#000000; font-size:10pt">
<div>
<div style="font-family:Tahoma; font-size:13px">Theo,</div>
<div style="font-family:Tahoma; font-size:13px">can
you send what you put in your sip trunk settings
when you connect to sipwise? (this part seems pretty
straight forward but would like to try someone
else's settings.)</div>
<div style="font-family:Tahoma; font-size:13px"><br>
</div>
<div style="font-family:Tahoma; font-size:13px">Thank
you</div>
</div>
<div style="font-family:Times New Roman; color:#000000;
font-size:16px">
<hr tabindex="-1">
<div id="divRpF373115" style="direction:ltr"><font
color="#000000" face="Tahoma" size="2"><b>From:</b>
Theo [<a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:axessofficetheo@gmail.com"
target="_blank">axessofficetheo@gmail.com</a>]<br>
<b>Sent:</b> Thursday, November 13, 2014 5:40 AM<br>
<b>To:</b> Aziz Palmer<br>
<b>Cc:</b> Andreas Granig; <a
moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:spce-user@lists.sipwise.com"
target="_blank">
spce-user@lists.sipwise.com</a><br>
<b>Subject:</b> Re: [Spce-user] sip registration
stuck 3.5.16<br>
</font><br>
</div>
<div>
<div dir="ltr">Hi
<div><br>
</div>
<div>The problem is on the asterisk side so they
are the ones to fix it (assuming that is indeed
your problem). The "fix" on the spce is merely a
work around to not ban the user and accept the
registration.</div>
</div>
<div class="gmail_extra"><br>
<div class="gmail_quote">On Thu, Nov 13, 2014 at
3:38 PM, Aziz Palmer <span dir="ltr">
<<a moz-do-not-send="true"
href="mailto:Aziz.Palmer@airfiber.com"
target="_blank">Aziz.Palmer@airfiber.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0
0 0 .8ex; border-left:1px #ccc solid;
padding-left:1ex">
<div>
<div style="direction:ltr;
font-family:Tahoma; color:#000000;
font-size:10pt">
<div>
<div style="font-family:Tahoma;
font-size:13px">
<div>Thank you Theo!</div>
<div><br>
</div>
<div>but what i don't understand if
this is the case why wasn't fixed ?</div>
<div><br>
</div>
<div>what should i be doing instead
when having users register to avoid
this issue?</div>
<div><br>
</div>
<div>Is this happening to you also? if
so what did you do to fix it?
(follow the steps below?)</div>
<div><br>
</div>
<div>Thank you!</div>
<div><br>
</div>
<div><br>
</div>
</div>
</div>
<div style="font-family:Times New Roman;
color:#000000; font-size:16px">
<hr>
<div style="direction:ltr"><font
color="#000000" face="Tahoma"><b>From:</b>
Theo [<a moz-do-not-send="true"
href="mailto:axessofficetheo@gmail.com"
target="_blank">axessofficetheo@gmail.com</a>]<br>
<b>Sent:</b> Thursday, November 13,
2014 5:30 AM<br>
<b>To:</b> Aziz Palmer<br>
<b>Cc:</b> Andreas Granig; <a
moz-do-not-send="true"
href="mailto:spce-user@lists.sipwise.com"
target="_blank">
spce-user@lists.sipwise.com</a>
<div>
<div class="h5"><br>
<b>Subject:</b> Re: [Spce-user]
sip registration stuck 3.5.16<br>
</div>
</div>
</font><br>
</div>
<div>
<div class="h5">
<div>
<div dir="ltr">Sorry I
accidentally replied just to you
rather than to the list.:
<div><br>
</div>
<div>
<div
style="font-family:arial,sans-serif;
font-size:medium">
<div style="width:875px">
<div>
<div>
<div>
<div>
<div
style="font-size:13px">
<div
style="overflow:hidden">
<div dir="ltr">Hi
<div><br>
</div>
<div>This
looks like the
stale nonce
issue which is
an asterisk
problem. The
workaround has
been posted a
few times -
search for
stale nonce
and I am sure
you'll find it
easily</div>
<div><br>
</div>
<div>Good luck</div>
</div>
<div>
<div><img
moz-do-not-send="true"
src="https://ssl.gstatic.com/ui/v1/icons/mail/images/cleardot.gif"></div>
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style="font-family:arial,sans-serif;
font-size:medium">
<div style="width:875px">
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<div>
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<div>
<div><br>
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</div>
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cellpadding="0">
<tbody>
<tr>
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style="width:572px"><br>
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<td>
<div>
<div
style="outline:0px"><span><img
moz-do-not-send="true"
src="https://mail.google.com/mail/u/0/images/cleardot.gif"
alt=""></span></div>
</div>
</td>
<td><br>
</td>
<td
rowspan="2">
<div><img
moz-do-not-send="true"
src="https://mail.google.com/mail/u/0/images/cleardot.gif" alt=""></div>
<div><img
moz-do-not-send="true"
src="https://mail.google.com/mail/u/0/images/cleardot.gif" alt=""></div>
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cellpadding="0">
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<td>
<div><span>to <span
dir="ltr"
name="Aziz">Aziz</span></span></div>
<div><img
moz-do-not-send="true"
src="https://mail.google.com/mail/u/0/images/cleardot.gif" alt=""></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
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</div>
<div
style="font-size:13px">
<div
style="overflow:hidden">
<div dir="ltr">It
would be this
one:
<div><br>
</div>
<div><a
moz-do-not-send="true"
href="http://lists.sipwise.com/pipermail/spce-user/2014-January/005712.html"
target="_blank">http://lists.sipwise.com/pipermail/spce-user/2014-January/005712.html</a></div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="gmail_extra"><br>
<div class="gmail_quote">On Thu,
Nov 13, 2014 at 3:00 PM, Aziz
Palmer <span dir="ltr">
<<a
moz-do-not-send="true"
href="mailto:Aziz.Palmer@airfiber.com"
target="_blank">Aziz.Palmer@airfiber.com</a>></span>
wrote:<br>
<blockquote
class="gmail_quote"
style="margin:0 0 0 .8ex;
border-left:1px #ccc solid;
padding-left:1ex">
kamailio.location<br>
what command do I need to
execute to provide this
information?<br>
<br>
<br>
kamailio-proxy.log<br>
<br>
Nov 13 06:49:36 tx-portal-2
proxy[22474]: NOTICE:
<script>:
Authentication failed, stale
nonce -
R=sip:sipwise.xyz..com ID=<a
moz-do-not-send="true"
href="mailto:7233034d51f47c1a7ca56eb2353030ae@104.34.42.10"
target="_blank">7233034d51f47c1a7ca56eb2353030ae@104.34.42.10</a><br>
Nov 13 06:49:36 tx-portal-2
proxy[22473]: NOTICE:
<script>: New request
on proxy - M=REGISTER
R=sip:sipwise.xyz..com
<a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:F=sip:master.sample.edge@sipwise.xyz..com" target="_blank">
F=sip:master.sample.edge@sipwise.xyz..com</a> <a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:T=sip:master.sample.edge@sipwise.xyz..com"
target="_blank">
T=sip:master.sample.edge@sipwise.xyz..com</a> IP=<a
moz-do-not-send="true"
href="http://104.34.42.10:5060"
target="_blank">104.34.42.10:5060</a>
(<a moz-do-not-send="true"
href="http://127.0.0.1:5060"
target="_blank">127.0.0.1:5060</a>)
ID=<a moz-do-not-send="true"
href="mailto:7233034d51f47c1a7ca56eb2353030ae@104.34.42.10"
target="_blank">7233034d51f47c1a7ca56eb2353030ae@104.34.42.10</a><br>
Nov 13 06:49:36 tx-portal-2
proxy[22473]: WARNING:
app_lua [app_lua_sr.c:100]:
lua_sr_log(): lost database
connection. Reconnecting<br>
Nov 13 06:49:36 tx-portal-2
proxy[22473]: NOTICE:
<script>: Contacts
successfully updated,
expires in 120s -
R=sip:sipwise.xyz..com ID=<a
moz-do-not-send="true"
href="mailto:7233034d51f47c1a7ca56eb2353030ae@104.34.42.10"
target="_blank">7233034d51f47c1a7ca56eb2353030ae@104.34.42.10</a><br>
Nov 13 06:51:21 tx-portal-2
proxy[22480]: NOTICE:
<script>: New request
on proxy - M=REGISTER
R=sip:sipwise.xyz..com
<a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:F=sip:master.sample.edge@sipwise.xyz..com" target="_blank">
F=sip:master.sample.edge@sipwise.xyz..com</a> <a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:T=sip:master.sample.edge@sipwise.xyz..com"
target="_blank">
T=sip:master.sample.edge@sipwise.xyz..com</a> IP=<a
moz-do-not-send="true"
href="http://104.34.42.10:5060"
target="_blank">104.34.42.10:5060</a>
(<a moz-do-not-send="true"
href="http://127.0.0.1:5060"
target="_blank">127.0.0.1:5060</a>)
ID=<a moz-do-not-send="true"
href="mailto:7233034d51f47c1a7ca56eb2353030ae@104.34.42.10"
target="_blank">7233034d51f47c1a7ca56eb2353030ae@104.34.42.10</a><br>
Nov 13 06:51:21 tx-portal-2
proxy[22480]: WARNING:
app_lua [app_lua_sr.c:100]:
lua_sr_log(): lost database
connection. Reconnecting<br>
Nov 13 06:51:21 tx-portal-2
proxy[22480]: NOTICE:
<script>: Contacts
successfully updated,
expires in 120s -
R=sip:sipwise.xyz..com ID=<a
moz-do-not-send="true"
href="mailto:7233034d51f47c1a7ca56eb2353030ae@104.34.42.10"
target="_blank">7233034d51f47c1a7ca56eb2353030ae@104.34.42.10</a><br>
Nov 13 06:53:06 tx-portal-2
proxy[22475]: NOTICE:
<script>: New request
on proxy - M=REGISTER
R=sip:sipwise.xyz..com
<a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:F=sip:master.sample.edge@sipwise.xyz..com" target="_blank">
F=sip:master.sample.edge@sipwise.xyz..com</a> <a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:T=sip:master.sample.edge@sipwise.xyz..com"
target="_blank">
T=sip:master.sample.edge@sipwise.xyz..com</a> IP=<a
moz-do-not-send="true"
href="http://104.34.42.10:5060"
target="_blank">104.34.42.10:5060</a>
(<a moz-do-not-send="true"
href="http://127.0.0.1:5060"
target="_blank">127.0.0.1:5060</a>)
ID=<a moz-do-not-send="true"
href="mailto:7233034d51f47c1a7ca56eb2353030ae@104.34.42.10"
target="_blank">7233034d51f47c1a7ca56eb2353030ae@104.34.42.10</a><br>
Nov 13 06:53:06 tx-portal-2
proxy[22475]: WARNING:
app_lua [app_lua_sr.c:100]:
lua_sr_log(): lost database
connection. Reconnecting<br>
Nov 13 06:53:06 tx-portal-2
proxy[22475]: NOTICE:
<script>: Contacts
successfully updated,
expires in 120s -
R=sip:sipwise.xyz..com ID=<a
moz-do-not-send="true"
href="mailto:7233034d51f47c1a7ca56eb2353030ae@104.34.42.10"
target="_blank">7233034d51f47c1a7ca56eb2353030ae@104.34.42.10</a><br>
<br>
<br>
<br>
<br>
what does this mean
"WARNING: app_lua
[app_lua_sr.c:100]:
lua_sr_log(): lost database
connection. Reconnecting"?<br>
<br>
<br>
<br>
________________________________________<br>
From: Spce-user [<a
moz-do-not-send="true"
href="mailto:spce-user-bounces@lists.sipwise.com"
target="_blank">spce-user-bounces@lists.sipwise.com</a>]
on behalf of Andreas Granig
[<a moz-do-not-send="true"
href="mailto:agranig@sipwise.com"
target="_blank">agranig@sipwise.com</a>]<br>
Sent: Thursday, November 13,
2014 1:26 AM<br>
To: <a
moz-do-not-send="true"
href="mailto:spce-user@lists.sipwise.com"
target="_blank">spce-user@lists.sipwise.com</a><br>
Subject: Re: [Spce-user] sip
registration stuck 3.5.16<br>
<div>
<div><br>
Hi,<br>
<br>
It's most likely not a
bug of the system,
rather than a problem
with<br>
your clients registering
on said system. I risk
to say that because the<br>
registrar is based on
Kamailio, which is
serving dozens of
millions of<br>
SIP devices out there,
so it would be a huge
surprise for it not to
work<br>
correctly.<br>
<br>
The only way to find out
what the REAL issue is
for you to send an<br>
example entry in the
kamailio.location table
of the DB, along with a<br>
full network trace of
this client trying to
register on the system,
and<br>
also the
kamailio-proxy.log file.<br>
<br>
Andreas<br>
<br>
On 11/13/2014 06:47 AM,
Aziz Palmer wrote:<br>
> thats not the issue
- the problem is when
you RE-register a sip
trunk it<br>
> will stop updating
sipwise. in order to fix
that you need to
manually go<br>
> into the subscriber
and delete the
registration. it will
not delete but<br>
> instead a new
registration will
appear.<br>
><br>
><br>
> SPCE - are you
aware of this bug (its a
serous issue - since it
gives<br>
> the admins a lot of
manual work/tech support
calls) I would like to
put<br>
> this this into
partial production but
can't - please help?<br>
><br>
> Thanks!<br>
>
------------------------------------------------------------------------<br>
> *From:* Raúl Alexis
Betancor Santana [<a
moz-do-not-send="true"
href="mailto:rabs@dimension-virtual.com" target="_blank">rabs@dimension-virtual.com</a>]<br>
> *Sent:* Wednesday,
November 12, 2014 1:54
PM<br>
> *To:* Aziz Palmer<br>
> *Subject:* Re: sip
registration stuck
3.5.16<br>
><br>
> 3600 secs ... 1 h
... it's default time on
the config.xml<br>
>
kamailio.proxy.default_expire
option ... you could
change it ... or set<br>
> it on the web
interface at
domain-level or
user-level if you
prefer, and<br>
> as far as you don't
touched the .cfg's ...
they expire.<br>
><br>
>
------------------------------------------------------------------------<br>
> *De: *"Aziz Palmer"
<a
moz-do-not-send="true"
class="moz-txt-link-rfc2396E" href="mailto:Aziz.Palmer@AirFIBER.com"
target="_blank">
<Aziz.Palmer@AirFIBER.com></a><br>
> *Para: *"Raúl
Alexis Betancor Santana"
<<a
moz-do-not-send="true"
href="mailto:rabs@dimension-virtual.com" target="_blank">rabs@dimension-virtual.com</a>>,<br>
> <a
moz-do-not-send="true"
href="mailto:spce-user@lists.sipwise.com" target="_blank">spce-user@lists.sipwise.com</a><br>
> *Enviados:
*Miércoles, 12 de
Noviembre 2014 21:17:53<br>
> *Asunto: *RE: sip
registration stuck
3.5.16<br>
><br>
> they are not
auto-expiring (I wish
they were)<br>
><br>
> if they are -
taking a extremely long
time<br>
>
------------------------------------------------------------------------<br>
> *From:* Spce-user [<a
moz-do-not-send="true"
href="mailto:spce-user-bounces@lists.sipwise.com" target="_blank">spce-user-bounces@lists.sipwise.com</a>]
on behalf of<br>
> Raúl Alexis
Betancor Santana [<a
moz-do-not-send="true"
href="mailto:rabs@dimension-virtual.com" target="_blank">rabs@dimension-virtual.com</a>]<br>
> *Sent:* Wednesday,
November 12, 2014 1:04
PM<br>
> *To:* <a
moz-do-not-send="true"
href="mailto:spce-user@lists.sipwise.com" target="_blank">spce-user@lists.sipwise.com</a><br>
> *Subject:* Re:
[Spce-user] sip
registration stuck
3.5.16<br>
><br>
><br>
> Why did you whant
to remove the old
register? ... location
entries<br>
> auto-expire, so you
don't have to worry
about them.<br>
><br>
>
------------------------------------------------------------------------<br>
> *De: *"Aziz Palmer"
<a
moz-do-not-send="true"
class="moz-txt-link-rfc2396E" href="mailto:Aziz.Palmer@AirFIBER.com"
target="_blank">
<Aziz.Palmer@AirFIBER.com></a><br>
> *Para: *<a
moz-do-not-send="true"
href="mailto:spce-user@lists.sipwise.com" target="_blank">spce-user@lists.sipwise.com</a><br>
> *Enviados:
*Miércoles, 12 de
Noviembre 2014 20:47:13<br>
> *Asunto:
*[Spce-user] sip
registration stuck
3.5.16<br>
><br>
> I hate to ask again
but this is turning into
a real issue - the<br>
> "registered
devices" are not
automatically being
removed and when trying<br>
> to manually delete
them, nothing happens.<br>
><br>
> Can i set a timer
on how long these orphan
registered devices stay
part<br>
> of sipwise?<br>
><br>
> how can i delete
these devices without
having to issue the
below command<br>
> - I would like to
delete specific devices
and not all of them<br>
><br>
> mysql kamailio -e
"delete from location"<br>
>
/etc/init.d/kamailio-proxy
restart<br>
><br>
><br>
> Thanks again,<br>
> Aziz<br>
><br>
>
------------------------------------------------------------------------<br>
> *From:* Spce-user [<a
moz-do-not-send="true"
href="mailto:spce-user-bounces@lists.sipwise.com" target="_blank">spce-user-bounces@lists.sipwise.com</a>]
on behalf of<br>
> Aziz Palmer [<a
moz-do-not-send="true"
class="moz-txt-link-abbreviated" href="mailto:Aziz.Palmer@AirFIBER.com"
target="_blank">Aziz.Palmer@AirFIBER.com</a>]<br>
> *Sent:* Tuesday,
November 11, 2014 12:15
PM<br>
> *To:* <a
moz-do-not-send="true"
href="mailto:spce-user@lists.sipwise.com" target="_blank">spce-user@lists.sipwise.com</a><br>
> *Subject:*
[Spce-user] sip
registration stuck
5.3.16<br>
><br>
> Hello SPCE Team,<br>
> here is what
appears to be a bug<br>
><br>
> I enter sip
registration settings
into asterisk, registers
fine with<br>
> sipwise. Then I
make a change within the
sip trunk settings of
asterisk<br>
> and apply the new
settings. Then previous
sip registration gets
stuck;<br>
> meaning within
sipwise 2 registrations
appear (old & new).
When i try to<br>
> delete the old one,
it stays stuck. The only
way i discovered to be
able<br>
> to remove the old
registration is by
issuing this command,
then i can<br>
> delete the
registration.<br>
><br>
>
/etc/init.d/kamailio-proxy
restart<br>
><br>
> what additional
information can i
provide to have your
team troubleshoot<br>
> this issue?<br>
><br>
> Thank you,<br>
> Anees<br>
><br>
>
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