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<div style="direction: ltr;font-family: Tahoma;color: #000000;font-size: 10pt;">Thank you Daniel!<br>
<br>
quick question - i'm sure the customers that are using the pro version aren't having this issue. Why is it happening on the CE version? (I've spent so much time on it and i'm trying to more understand it)<br>
<br>
Thank you,<br>
Aziz<br>
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<div style="direction: ltr;" id="divRpF578342"><font color="#000000" face="Tahoma" size="2"><b>From:</b> Daniel Grotti [dgrotti@sipwise.com]<br>
<b>Sent:</b> Friday, November 21, 2014 1:17 AM<br>
<b>To:</b> Aziz Palmer; Theo<br>
<b>Cc:</b> spce-user@lists.sipwise.com<br>
<b>Subject:</b> Re: [Spce-user] sip registration stuck 3.5.16<br>
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<div class="moz-cite-prefix">Aziz,<br>
I was able to have a look at the issue, and I opened an internal ticket about that.<br>
We will have a look at this and let you know.<br>
<br>
Daniel<br>
<br>
<br>
<br>
On 11/19/2014 12:41 AM, Aziz Palmer wrote:<br>
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<div style="font-family:Tahoma; font-size:13px">Theo,</div>
<div style="font-family:Tahoma; font-size:13px">can you send what you put in your sip trunk settings when you connect to sipwise? (this part seems pretty straight forward but would like to try someone else's settings.)</div>
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<div style="font-family:Tahoma; font-size:13px">Thank you</div>
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<div id="divRpF373115" style="direction:ltr"><font color="#000000" face="Tahoma" size="2"><b>From:</b> Theo [<a class="moz-txt-link-abbreviated" href="mailto:axessofficetheo@gmail.com" target="_blank">axessofficetheo@gmail.com</a>]<br>
<b>Sent:</b> Thursday, November 13, 2014 5:40 AM<br>
<b>To:</b> Aziz Palmer<br>
<b>Cc:</b> Andreas Granig; <a class="moz-txt-link-abbreviated" href="mailto:spce-user@lists.sipwise.com" target="_blank">
spce-user@lists.sipwise.com</a><br>
<b>Subject:</b> Re: [Spce-user] sip registration stuck 3.5.16<br>
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<div dir="ltr">Hi
<div><br>
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<div>The problem is on the asterisk side so they are the ones to fix it (assuming that is indeed your problem). The "fix" on the spce is merely a work around to not ban the user and accept the registration.</div>
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<div class="gmail_extra"><br>
<div class="gmail_quote">On Thu, Nov 13, 2014 at 3:38 PM, Aziz Palmer <span dir="ltr">
<<a href="mailto:Aziz.Palmer@airfiber.com" target="_blank">Aziz.Palmer@airfiber.com</a>></span> wrote:<br>
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<div>Thank you Theo!</div>
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<div>but what i don't understand if this is the case why wasn't fixed ?</div>
<div><br>
</div>
<div>what should i be doing instead when having users register to avoid this issue?</div>
<div><br>
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<div>Is this happening to you also? if so what did you do to fix it? (follow the steps below?)</div>
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<div>Thank you!</div>
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<div style="direction:ltr"><font color="#000000" face="Tahoma"><b>From:</b> Theo [<a href="mailto:axessofficetheo@gmail.com" target="_blank">axessofficetheo@gmail.com</a>]<br>
<b>Sent:</b> Thursday, November 13, 2014 5:30 AM<br>
<b>To:</b> Aziz Palmer<br>
<b>Cc:</b> Andreas Granig; <a href="mailto:spce-user@lists.sipwise.com" target="_blank">
spce-user@lists.sipwise.com</a>
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<div class="h5"><br>
<b>Subject:</b> Re: [Spce-user] sip registration stuck 3.5.16<br>
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<div dir="ltr">Sorry I accidentally replied just to you rather than to the list.:
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<div dir="ltr">Hi
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<div>This looks like the stale nonce issue which is an asterisk problem. The workaround has been posted a few times - search for stale nonce and I am sure you'll find it easily</div>
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<div>Good luck</div>
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<div><span>to <span dir="ltr" name="Aziz">Aziz</span></span></div>
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<div dir="ltr">It would be this one:
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<div><a href="http://lists.sipwise.com/pipermail/spce-user/2014-January/005712.html" target="_blank">http://lists.sipwise.com/pipermail/spce-user/2014-January/005712.html</a></div>
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<div class="gmail_extra"><br>
<div class="gmail_quote">On Thu, Nov 13, 2014 at 3:00 PM, Aziz Palmer <span dir="ltr">
<<a href="mailto:Aziz.Palmer@airfiber.com" target="_blank">Aziz.Palmer@airfiber.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex; border-left:1px #ccc solid; padding-left:1ex">
kamailio.location<br>
what command do I need to execute to provide this information?<br>
<br>
<br>
kamailio-proxy.log<br>
<br>
Nov 13 06:49:36 tx-portal-2 proxy[22474]: NOTICE: <script>: Authentication failed, stale nonce - R=sip:sipwise.xyz..com ID=<a href="mailto:7233034d51f47c1a7ca56eb2353030ae@104.34.42.10" target="_blank">7233034d51f47c1a7ca56eb2353030ae@104.34.42.10</a><br>
Nov 13 06:49:36 tx-portal-2 proxy[22473]: NOTICE: <script>: New request on proxy - M=REGISTER R=sip:sipwise.xyz..com
<a class="moz-txt-link-abbreviated" href="mailto:F=sip:master.sample.edge@sipwise.xyz..com" target="_blank">
F=sip:master.sample.edge@sipwise.xyz..com</a> <a class="moz-txt-link-abbreviated" href="mailto:T=sip:master.sample.edge@sipwise.xyz..com" target="_blank">
T=sip:master.sample.edge@sipwise.xyz..com</a> IP=<a href="http://104.34.42.10:5060" target="_blank">104.34.42.10:5060</a> (<a href="http://127.0.0.1:5060" target="_blank">127.0.0.1:5060</a>) ID=<a href="mailto:7233034d51f47c1a7ca56eb2353030ae@104.34.42.10" target="_blank">7233034d51f47c1a7ca56eb2353030ae@104.34.42.10</a><br>
Nov 13 06:49:36 tx-portal-2 proxy[22473]: WARNING: app_lua [app_lua_sr.c:100]: lua_sr_log(): lost database connection. Reconnecting<br>
Nov 13 06:49:36 tx-portal-2 proxy[22473]: NOTICE: <script>: Contacts successfully updated, expires in 120s - R=sip:sipwise.xyz..com ID=<a href="mailto:7233034d51f47c1a7ca56eb2353030ae@104.34.42.10" target="_blank">7233034d51f47c1a7ca56eb2353030ae@104.34.42.10</a><br>
Nov 13 06:51:21 tx-portal-2 proxy[22480]: NOTICE: <script>: New request on proxy - M=REGISTER R=sip:sipwise.xyz..com
<a class="moz-txt-link-abbreviated" href="mailto:F=sip:master.sample.edge@sipwise.xyz..com" target="_blank">
F=sip:master.sample.edge@sipwise.xyz..com</a> <a class="moz-txt-link-abbreviated" href="mailto:T=sip:master.sample.edge@sipwise.xyz..com" target="_blank">
T=sip:master.sample.edge@sipwise.xyz..com</a> IP=<a href="http://104.34.42.10:5060" target="_blank">104.34.42.10:5060</a> (<a href="http://127.0.0.1:5060" target="_blank">127.0.0.1:5060</a>) ID=<a href="mailto:7233034d51f47c1a7ca56eb2353030ae@104.34.42.10" target="_blank">7233034d51f47c1a7ca56eb2353030ae@104.34.42.10</a><br>
Nov 13 06:51:21 tx-portal-2 proxy[22480]: WARNING: app_lua [app_lua_sr.c:100]: lua_sr_log(): lost database connection. Reconnecting<br>
Nov 13 06:51:21 tx-portal-2 proxy[22480]: NOTICE: <script>: Contacts successfully updated, expires in 120s - R=sip:sipwise.xyz..com ID=<a href="mailto:7233034d51f47c1a7ca56eb2353030ae@104.34.42.10" target="_blank">7233034d51f47c1a7ca56eb2353030ae@104.34.42.10</a><br>
Nov 13 06:53:06 tx-portal-2 proxy[22475]: NOTICE: <script>: New request on proxy - M=REGISTER R=sip:sipwise.xyz..com
<a class="moz-txt-link-abbreviated" href="mailto:F=sip:master.sample.edge@sipwise.xyz..com" target="_blank">
F=sip:master.sample.edge@sipwise.xyz..com</a> <a class="moz-txt-link-abbreviated" href="mailto:T=sip:master.sample.edge@sipwise.xyz..com" target="_blank">
T=sip:master.sample.edge@sipwise.xyz..com</a> IP=<a href="http://104.34.42.10:5060" target="_blank">104.34.42.10:5060</a> (<a href="http://127.0.0.1:5060" target="_blank">127.0.0.1:5060</a>) ID=<a href="mailto:7233034d51f47c1a7ca56eb2353030ae@104.34.42.10" target="_blank">7233034d51f47c1a7ca56eb2353030ae@104.34.42.10</a><br>
Nov 13 06:53:06 tx-portal-2 proxy[22475]: WARNING: app_lua [app_lua_sr.c:100]: lua_sr_log(): lost database connection. Reconnecting<br>
Nov 13 06:53:06 tx-portal-2 proxy[22475]: NOTICE: <script>: Contacts successfully updated, expires in 120s - R=sip:sipwise.xyz..com ID=<a href="mailto:7233034d51f47c1a7ca56eb2353030ae@104.34.42.10" target="_blank">7233034d51f47c1a7ca56eb2353030ae@104.34.42.10</a><br>
<br>
<br>
<br>
<br>
what does this mean "WARNING: app_lua [app_lua_sr.c:100]: lua_sr_log(): lost database connection. Reconnecting"?<br>
<br>
<br>
<br>
________________________________________<br>
From: Spce-user [<a href="mailto:spce-user-bounces@lists.sipwise.com" target="_blank">spce-user-bounces@lists.sipwise.com</a>] on behalf of Andreas Granig [<a href="mailto:agranig@sipwise.com" target="_blank">agranig@sipwise.com</a>]<br>
Sent: Thursday, November 13, 2014 1:26 AM<br>
To: <a href="mailto:spce-user@lists.sipwise.com" target="_blank">spce-user@lists.sipwise.com</a><br>
Subject: Re: [Spce-user] sip registration stuck 3.5.16<br>
<div>
<div><br>
Hi,<br>
<br>
It's most likely not a bug of the system, rather than a problem with<br>
your clients registering on said system. I risk to say that because the<br>
registrar is based on Kamailio, which is serving dozens of millions of<br>
SIP devices out there, so it would be a huge surprise for it not to work<br>
correctly.<br>
<br>
The only way to find out what the REAL issue is for you to send an<br>
example entry in the kamailio.location table of the DB, along with a<br>
full network trace of this client trying to register on the system, and<br>
also the kamailio-proxy.log file.<br>
<br>
Andreas<br>
<br>
On 11/13/2014 06:47 AM, Aziz Palmer wrote:<br>
> thats not the issue - the problem is when you RE-register a sip trunk it<br>
> will stop updating sipwise. in order to fix that you need to manually go<br>
> into the subscriber and delete the registration. it will not delete but<br>
> instead a new registration will appear.<br>
><br>
><br>
> SPCE - are you aware of this bug (its a serous issue - since it gives<br>
> the admins a lot of manual work/tech support calls) I would like to put<br>
> this this into partial production but can't - please help?<br>
><br>
> Thanks!<br>
> ------------------------------------------------------------------------<br>
> *From:* Raúl Alexis Betancor Santana [<a href="mailto:rabs@dimension-virtual.com" target="_blank">rabs@dimension-virtual.com</a>]<br>
> *Sent:* Wednesday, November 12, 2014 1:54 PM<br>
> *To:* Aziz Palmer<br>
> *Subject:* Re: sip registration stuck 3.5.16<br>
><br>
> 3600 secs ... 1 h ... it's default time on the config.xml<br>
> kamailio.proxy.default_expire option ... you could change it ... or set<br>
> it on the web interface at domain-level or user-level if you prefer, and<br>
> as far as you don't touched the .cfg's ... they expire.<br>
><br>
> ------------------------------------------------------------------------<br>
> *De: *"Aziz Palmer" <a class="moz-txt-link-rfc2396E" href="mailto:Aziz.Palmer@AirFIBER.com" target="_blank">
<Aziz.Palmer@AirFIBER.com></a><br>
> *Para: *"Raúl Alexis Betancor Santana" <<a href="mailto:rabs@dimension-virtual.com" target="_blank">rabs@dimension-virtual.com</a>>,<br>
> <a href="mailto:spce-user@lists.sipwise.com" target="_blank">spce-user@lists.sipwise.com</a><br>
> *Enviados: *Miércoles, 12 de Noviembre 2014 21:17:53<br>
> *Asunto: *RE: sip registration stuck 3.5.16<br>
><br>
> they are not auto-expiring (I wish they were)<br>
><br>
> if they are - taking a extremely long time<br>
> ------------------------------------------------------------------------<br>
> *From:* Spce-user [<a href="mailto:spce-user-bounces@lists.sipwise.com" target="_blank">spce-user-bounces@lists.sipwise.com</a>] on behalf of<br>
> Raúl Alexis Betancor Santana [<a href="mailto:rabs@dimension-virtual.com" target="_blank">rabs@dimension-virtual.com</a>]<br>
> *Sent:* Wednesday, November 12, 2014 1:04 PM<br>
> *To:* <a href="mailto:spce-user@lists.sipwise.com" target="_blank">spce-user@lists.sipwise.com</a><br>
> *Subject:* Re: [Spce-user] sip registration stuck 3.5.16<br>
><br>
><br>
> Why did you whant to remove the old register? ... location entries<br>
> auto-expire, so you don't have to worry about them.<br>
><br>
> ------------------------------------------------------------------------<br>
> *De: *"Aziz Palmer" <a class="moz-txt-link-rfc2396E" href="mailto:Aziz.Palmer@AirFIBER.com" target="_blank">
<Aziz.Palmer@AirFIBER.com></a><br>
> *Para: *<a href="mailto:spce-user@lists.sipwise.com" target="_blank">spce-user@lists.sipwise.com</a><br>
> *Enviados: *Miércoles, 12 de Noviembre 2014 20:47:13<br>
> *Asunto: *[Spce-user] sip registration stuck 3.5.16<br>
><br>
> I hate to ask again but this is turning into a real issue - the<br>
> "registered devices" are not automatically being removed and when trying<br>
> to manually delete them, nothing happens.<br>
><br>
> Can i set a timer on how long these orphan registered devices stay part<br>
> of sipwise?<br>
><br>
> how can i delete these devices without having to issue the below command<br>
> - I would like to delete specific devices and not all of them<br>
><br>
> mysql kamailio -e "delete from location"<br>
> /etc/init.d/kamailio-proxy restart<br>
><br>
><br>
> Thanks again,<br>
> Aziz<br>
><br>
> ------------------------------------------------------------------------<br>
> *From:* Spce-user [<a href="mailto:spce-user-bounces@lists.sipwise.com" target="_blank">spce-user-bounces@lists.sipwise.com</a>] on behalf of<br>
> Aziz Palmer [<a class="moz-txt-link-abbreviated" href="mailto:Aziz.Palmer@AirFIBER.com" target="_blank">Aziz.Palmer@AirFIBER.com</a>]<br>
> *Sent:* Tuesday, November 11, 2014 12:15 PM<br>
> *To:* <a href="mailto:spce-user@lists.sipwise.com" target="_blank">spce-user@lists.sipwise.com</a><br>
> *Subject:* [Spce-user] sip registration stuck 5.3.16<br>
><br>
> Hello SPCE Team,<br>
> here is what appears to be a bug<br>
><br>
> I enter sip registration settings into asterisk, registers fine with<br>
> sipwise. Then I make a change within the sip trunk settings of asterisk<br>
> and apply the new settings. Then previous sip registration gets stuck;<br>
> meaning within sipwise 2 registrations appear (old & new). When i try to<br>
> delete the old one, it stays stuck. The only way i discovered to be able<br>
> to remove the old registration is by issuing this command, then i can<br>
> delete the registration.<br>
><br>
> /etc/init.d/kamailio-proxy restart<br>
><br>
> what additional information can i provide to have your team troubleshoot<br>
> this issue?<br>
><br>
> Thank you,<br>
> Anees<br>
><br>
> _______________________________________________<br>
> Spce-user mailing list<br>
> <a href="mailto:Spce-user@lists.sipwise.com" target="_blank">Spce-user@lists.sipwise.com</a><br>
> <a href="https://lists.sipwise.com/listinfo/spce-user" target="_blank">https://lists.sipwise.com/listinfo/spce-user</a><br>
><br>
><br>
><br>
><br>
> _______________________________________________<br>
> Spce-user mailing list<br>
> <a href="mailto:Spce-user@lists.sipwise.com" target="_blank">Spce-user@lists.sipwise.com</a><br>
> <a href="https://lists.sipwise.com/listinfo/spce-user" target="_blank">https://lists.sipwise.com/listinfo/spce-user</a><br>
><br>
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