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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>What kind of router are you using? I have seen cases where the router is passing the right ports but may not be using consistent NAT and will cause this loss of audio through the firewall issue.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The first place to look would be to see if the router support consistent NAT. Also, be sure it isn’t performing any kind of VOIP proxying. Often this is called SIP-ALG.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Good luck!<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Bill<o:p></o:p></span></p><p class=MsoNormal><a name="_MailEndCompose"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></a></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Spce-user [mailto:spce-user-bounces@lists.sipwise.com] <b>On Behalf Of </b>Kurt McClean Sr.<br><b>Sent:</b> Friday, January 22, 2016 7:00 AM<br><b>To:</b> Spce-user@lists.sipwise.com<br><b>Subject:</b> Re: [Spce-user] Subscriber VM<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-family:"Calibri","sans-serif"'>Still have not found a resolution for this issue ...<br><br>No Audio - I get Audio Only when the Softphone is on the same LAN as SPCE.<br>When I take the Soft phone off LAN to a public network, I connect ( register) okay, When I dial 2000 ( VM) I get no audio<br>also calling another subscriber, still no Audio.<br><br>I have my Router ports forwarded to the SPCE , (TCP)5060, 443, 1080, 2443 (UDP5060, 10000-20000<o:p></o:p></span></p><div><div class=MsoNormal align=center style='text-align:center'><span style='font-family:"Calibri","sans-serif"'><hr size=2 width="100%" align=center id=stopSpelling></span></div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-family:"Calibri","sans-serif"'>To: <a href="mailto:spce-user@lists.sipwise.com">spce-user@lists.sipwise.com</a><br>From: <a href="mailto:dgrotti@sipwise.com">dgrotti@sipwise.com</a><br>Date: Wed, 20 Jan 2016 10:26:32 +0100<br>Subject: Re: [Spce-user] Subscriber VM<br><br>Hi,<br>make sure your client is using a PCMA codec, otherwise Asterisk cannot prompt any sounds.<br><br><br><br><o:p></o:p></span></p><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>On 2016-01-19 23:57, Kurt McClean Sr. wrote:<o:p></o:p></span></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>Hi All,<br><br>I have a new install of SPCE Mr4.1.1 , I have began the initial setup of Contacts, Domain, Subscriber, Sound sets and rewites.<br>I assigned the sound set to the reseller and Domain.<br><br>I register with my soft phone, dial 2000 and get dead air. no sound or anything.<br><br>what am I doing wrong?<o:p></o:p></span></p></div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'><br><br><o:p></o:p></span></p><pre>_______________________________________________<o:p></o:p></pre><pre>Spce-user mailing list<o:p></o:p></pre><pre><a href="mailto:Spce-user@lists.sipwise.com">Spce-user@lists.sipwise.com</a><o:p></o:p></pre><pre><a href="https://lists.sipwise.com/listinfo/spce-user" target="_blank">https://lists.sipwise.com/listinfo/spce-user</a><o:p></o:p></pre></blockquote><p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>-- <o:p></o:p></span></p><div style='border-top:dotted #AEB1A6 1.0pt;border-left:none;border-bottom:dotted #AEB1A6 1.0pt;border-right:none;padding:6.0pt 0in 6.0pt 0in'><p class=MsoNormal style='line-height:12.0pt'><strong><span style='font-size:7.5pt;font-family:"Lucida Sans","sans-serif";color:#333333;text-transform:uppercase'>Daniel Grotti </span></strong><span style='font-size:8.5pt;font-family:"Lucida Sans","sans-serif";color:#555555'><br>VoIP Engineer <a href="http://www.sipwise.com" target="_blank">Sipwise GmbH </a>, Campus 21/Europaring F15<br>AT-2345 Brunn am Gebirge <br>Phone: +43(0)1 301 2032 <br>Email: <a href="mailto:dgrotti@sipwise.com">dgrotti@sipwise.com </a><br>Website: <a href="http://www.sipwise.com" target="_blank">www.sipwise.com </a><br>Particulars according Austrian Companies Code paragraph 14<br>"Sipwise GmbH" - Europaring F15 - 2345 Brunn am Gebirge<br>FN:305595f, Commercial Court Vienna, ATU64002206 <o:p></o:p></span></p></div></div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'><br>_______________________________________________ Spce-user mailing list <a href="mailto:Spce-user@lists.sipwise.com">Spce-user@lists.sipwise.com</a> <a href="https://lists.sipwise.com/listinfo/spce-user">https://lists.sipwise.com/listinfo/spce-user</a><o:p></o:p></span></p></div></div></div></body></html>