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<p class="MsoNormal"><span lang="EN" style="color:black;mso-fareast-language:ES">Can anyone help me with this problem?</span><span lang="EN-US" style="color:black;mso-fareast-language:ES"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">Thanks!!<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:black;mso-fareast-language:ES">Saludos,<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="mso-fareast-language:ES">De:</span></b><span style="mso-fareast-language:ES"> Spce-user [mailto:spce-user-bounces@lists.sipwise.com]
<b>En nombre de </b>Robert Cuaresma<br>
<b>Enviado el:</b> viernes, 15 de julio de 2016 23:44<br>
<b>Para:</b> spce-user@lists.sipwise.com<br>
<b>Asunto:</b> [Spce-user] Rate-o-mat Missing Billing DB User<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US">Hi community, <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">I have a spce 2.8 version and billing status is unrated. If I run command rate-o-mat restart I have this error:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Missing billing DB user setting. at /usr/sbin/rate-o-mat line 33.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Log of /var/log/ngcp/rate-o-mat.log:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Jul 15 23:23:53 softswitch rate-o-mat[1318]: Error executing update cdr statement: MySQL server has gone away<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Jul 15 23:23:53 softswitch rate-o-mat[1318]: Caught DBI:err 2006<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Jul 15 23:23:53 softswitch rate-o-mat[1318]: DB connection gone, retrying...<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Jul 15 23:23:53 softswitch rate-o-mat[1318]: Trying to connect to billing db...<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Jul 15 23:23:53 softswitch rate-o-mat[1318]: Successfully connected to billing db...<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Jul 15 23:23:53 softswitch rate-o-mat[1318]: Trying to connect to accounting db...<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Jul 15 23:23:53 softswitch rate-o-mat[1318]: Successfully connected to accounting db...<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Jul 15 23:23:53 softswitch rate-o-mat[1318]: rate cdr #375191<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Jul 15 23:23:53 softswitch rate-o-mat[1318]: missing destination profile, so we can't calculate destination_reseller_cost for destination_provider_info $VAR1 = {#012<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> 'contract_id' => '1',#012 'profile_id' => undef,#012 'class' => 'reseller'#012 };<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Jul 15 23:23:53 softswitch rate-o-mat[1318]: rate cdr #375200<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">It seems that can be a problem with MySQL but I don’t know how solve this. I restarted the server but the problem persist.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Any idea?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thanks a lot.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:ES">Robert Cuaresma<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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