<html><head></head><body><div dir="auto">What would be best practise? <br><br></div>
<div dir="auto">Create resellers first then billing, contacts and customers? Or what order and procedure would work best? <br><br></div>
<div dir="auto"><!-- tmjah_g_1299s -->Sent from <!-- tmjah_g_1299e --><a href="http://www.typeapp.com/r?b=9626"><!-- tmjah_g_1299s -->TypeApp<!-- tmjah_g_1299e --></a><!-- tmjah_g_1299s --> <!-- tmjah_g_1299e --></div>
<div class="gmail_quote" >On 17 May 2017, at 16:44, Rene Krenn <<a href="mailto:rkrenn@sipwise.com" target="_blank">rkrenn@sipwise.com</a>> wrote:<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
<div class="WordSection1">
<p class="MsoNormal"><span lang="AF">>Now i want to create a customer for the reseller. So i select create customer, i then select my contact and billing profile and click save.
</span></p><p></p><p></p>
<p class="MsoNormal"><span lang="AF">Create a separate contact for each customer, or make sure for to choose an existing contact *<b>belonging to your newly created reseller</b>*.
</span></p><p></p><p></p>
<p class="MsoNormal"><span style="color:#1F497D">An additional check for this was introduced by commit 35bad60d2ed0776ae5a76bce7ca54ba55d502353 in ngcp-panel master three weeks ago.
</span></p><p></p><p></p>
<p class="MsoNormal"><span lang="AF">
</span></p><p>
</p><p></p>
<p class="MsoNormal"><span lang="AF">Also the billing profile you use is also supposed to belong to your new reseller, so make sure to prepare billing profiles per reseller separately before.
</span></p><p></p><p></p>
<p class="MsoNormal"><span style="color:#1F497D">
</span></p><p>
</p><p></p>
<p class="MsoNormal"><span style="color:#1F497D">regards
</span></p><p></p><p></p>
<p class="MsoNormal"><span style="color:#1F497D">
</span></p><p>
</p><p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="DE" style="mso-fareast-language:DE-AT">Von:</span></b><span lang="DE" style="mso-fareast-language:DE-AT"> Spce-user [mailto:spce-user-bounces@lists.sipwise.com] <b>Im Auftrag von </b>Koot Pienaar<br><b>Gesendet:</b> Mittwoch, 17. Mai 2017 15:51<br><b>An:</b> Spce-user@lists.sipwise.com<br><b>Betreff:</b> [Spce-user] Problem Creating Customers/Resellers
</span></p><p></p><p></p>
</div>
</div>
<p class="MsoNormal">
</p><p>
</p>
<p class="MsoNormal"><span lang="AF">Hi Guys
</span></p><p></p><p></p>
<p class="MsoNormal"><span lang="AF">
</span></p><p>
</p><p></p>
<p class="MsoNormal"><span lang="AF">I am trying to create a reseller, with customers and subscribers.
</span></p><p></p><p></p>
<p class="MsoNormal"><span lang="AF">
</span></p><p>
</p><p></p>
<p class="MsoNormal"><span lang="AF">I create Reseller 1 from the resellers page. Then i create a new contract from the dialog box for creating reseller, but then i select create contact from the create contract page.
</span></p><p></p><p></p>
<p class="MsoNormal"><span lang="AF">
</span></p><p>
</p><p></p>
<p class="MsoNormal"><span lang="AF">I save the contact, select the contact then save the contract.
</span></p><p></p><p></p>
<p class="MsoNormal"><span lang="AF">
</span></p><p>
</p><p></p>
<p class="MsoNormal"><span lang="AF">I then select the new contract and Create my reseller.
</span></p><p></p><p></p>
<p class="MsoNormal"><span lang="AF">
</span></p><p>
</p><p></p>
<p class="MsoNormal"><span lang="AF">Now i want to create a customer for the reseller. So i select create customer, i then select my contact and billing profile and click save. Then i get error, Failed to create customer contract [14BF6018FA287110], my panel log shows the output below:
</span></p><p></p><p></p>
<p class="MsoNormal"><span lang="AF">
</span></p><p>
</p><p></p>
<p class="MsoNormal"><span lang="AF">', 'billing_profiles.0.row.network_id' => '', 'status' => 'active', 'billing_profiles.0.start' => '', 'billing_profile_definition' => 'id', 'billing_profile.id' => '1', 'invoice_template.id' => '', 'billing_profiles.0.row.profile_id' => '', 'vat_rate' => '0', 'external_id' => '', 'invoice_email_template.id' => '', 'passreset_email_template.id' => '', 'contact.id' => '7', 'billing_profiles.0.end' => '', 'save' => 'Save', 'profile_package.id' => '', 'subscriber_email_template.id' => ''} MSG="Failed to create customer contract ({UNKNOWN}: Can't call method "id" on an undefined value at /usr/share/perl5/NGCP/Panel/Utils/ProfilePackages.pm line 538. at /usr/share/perl5/Catalyst/Model/DBIC/Schema.pm line 526#012)" LOG=""
</span></p><p></p><p></p>
<p class="MsoNormal"><span lang="AF">
</span></p><p>
</p><p></p>
<p class="MsoNormal"><span lang="AF">It looks like it is because the contact does not have a reseller assigned to it. But when trying to edit the contact to assing reseller there is no option to do so. When i manually create a contact and not from the Reseller creation page this does not happen but this is a catch 22. I cannot assign a reseller to the contact if it is not created yet. I also cannot create reseller without contact.
</span></p><p></p><p></p>
<p class="MsoNormal"><span lang="AF">
</span></p><p>
</p><p></p>
<p class="MsoNormal"><span lang="AF">How can i overcome this? Or am i doing something wrong?
</span></p><p></p><p></p>
<p class="MsoNormal"><span lang="AF">
</span></p><p>
</p><p></p>
<p class="MsoNormal"><span lang="AF">Regards
</span></p><p></p><p></p>
<p class="MsoNormalCxSpMiddle" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-add-space:auto"><span lang="EN-US" style="font-family:"Arial Narrow",sans-serif;color:#404040;mso-fareast-language:AF">Koot Pienaar
</span></p><p></p><p></p>
<p class="MsoNormal"><span lang="AF" class="">
</span></p><p>
</p><p></p>
</div></blockquote></div></body></html>