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<p>Dear Koot,</p>
<p>I just created invoice with 112 pages on the NGCP VM: 5.3.1 pro.</p>
<p>In your /var/log/ngcp/panel-debug.log you can see debug looks
like:</p>
<p> rsvg-convert -a -f pdf -z 0.8 /tmp/Rd13zp00eh/111.svg
/tmp/Rd13zp00eh/112.svg</p>
<p>you can find it also using:</p>
<p> grep -r rsvg-convert /var/log/ngcp/.</p>
<p>This debug is produced before attempt to insert data into DB.</p>
<p>My question is: how many pages are in the invoice that makes
panel to fail?</p>
<p>Also, do I understand it correct that you use CE NGCP version? I
will try to reproduce it there too.</p>
<p><br>
</p>
<p>Best regards,</p>
<p>Irina peshinskaya<br>
</p>
<p><br>
</p>
<div class="moz-cite-prefix">On 25.10.2017 12:07, Koot Pienaar
wrote:<br>
</div>
<blockquote
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<div class="WordSection1">
<p class="MsoNormal"><span
style="color:#1F497D;mso-fareast-language:EN-US"
lang="EN-ZA">I am still unable to create invoices that have
large size for calculation.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="color:#1F497D;mso-fareast-language:EN-US"
lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="color:#1F497D;mso-fareast-language:EN-US"
lang="EN-ZA">Any assistance would be appreciated, seems to
be mysql related<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="color:#1F497D;mso-fareast-language:EN-US"
lang="EN-ZA"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span style="color:windowtext"
lang="EN-US">From:</span></b><span
style="color:windowtext" lang="EN-US"> Spce-user
[<a class="moz-txt-link-freetext" href="mailto:spce-user-bounces@lists.sipwise.com">mailto:spce-user-bounces@lists.sipwise.com</a>] <b>On
Behalf Of </b>Koot Pienaar<br>
<b>Sent:</b> Wednesday, 18 October 2017 12:56<br>
<b>To:</b> 'Irina Peshinskaya'
<a class="moz-txt-link-rfc2396E" href="mailto:ipeshinskaya@sipwise.com"><ipeshinskaya@sipwise.com></a>;
<a class="moz-txt-link-abbreviated" href="mailto:Spce-user@lists.sipwise.com">Spce-user@lists.sipwise.com</a><br>
<b>Subject:</b> Re: [Spce-user] Unable to creat large
invoices<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-US">HI<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-US">I
followed your guide and increase the size limit to 512M but
still get the same error.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span style="color:windowtext"
lang="EN-US">From:</span></b><span
style="color:windowtext" lang="EN-US"> Irina Peshinskaya
[<a moz-do-not-send="true"
href="mailto:ipeshinskaya@sipwise.com">mailto:ipeshinskaya@sipwise.com</a>]
<br>
<b>Sent:</b> Thursday, 12 October 2017 16:18<br>
<b>To:</b> Koot Pienaar <<a moz-do-not-send="true"
href="mailto:koot@ntelecom.co.za">koot@ntelecom.co.za</a>>;
<a moz-do-not-send="true"
href="mailto:Spce-user@lists.sipwise.com">Spce-user@lists.sipwise.com</a><br>
<b>Subject:</b> Re: [Spce-user] Unable to creat large
invoices<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt" lang="EN-US">Hello
Koot,<br>
<br>
yes, I see now.<br>
<br>
The root reason could be big "data" size for the invoice,
considering "MySQL server has gone away" error.</span><span
lang="EN-US"><br>
</span><span style="font-size:10.0pt" lang="EN-US"><br>
Could you please share output of the:<br>
</span><span lang="EN-US"><br>
</span><span style="font-size:10.0pt" lang="EN-US"> grep
max_allowed_packet /etc/mysql/my.cnf<br>
<br>
Values in my config are:</span><span
style="font-size:12.0pt" lang="EN-US"><o:p></o:p></span></p>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal"><span style="font-size:10.0pt"
lang="EN-US">max_allowed_packet = 128M<br>
max_allowed_packet = 128M</span><span
lang="EN-US"><o:p></o:p></span></p>
</blockquote>
<p class="MsoNormal"><span style="font-size:10.0pt" lang="EN-US">Do
these values look like close to your generated invoices
size?</span><span lang="EN-US"><br>
</span><span style="font-size:10.0pt" lang="EN-US">If yes, you
can increase config value</span><span lang="EN-US"> <o:p></o:p></span></p>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal"><span style="font-size:10.0pt"
lang="EN-US">www_admin.filesize_limit in your
/etc/ngcp-config/config.yml and apply these changes.</span><span
lang="EN-US"><o:p></o:p></span></p>
</blockquote>
<p class="MsoNormal"><span style="font-size:10.0pt" lang="EN-US">Best
regards,</span><span lang="EN-US"><br>
</span><span style="font-size:10.0pt" lang="EN-US">Irina
Peshinskaya</span><span lang="EN-US"><o:p></o:p></span></p>
<p><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US">On 12.10.2017 12:43,
Koot Pienaar wrote:<o:p></o:p></span></p>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-US">HI
Irina</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-US"> </span><span
lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-US">Current
version is 5.3.1</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-US"> </span><span
lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"
style="margin-bottom:7.5pt;line-height:15.0pt;background:whitesmoke;word-break:break-all"><span
style="font-size:10.0pt;font-family:Consolas;color:#333333" lang="EN-US">ngcp-panel
5.3.1.2+0~mr5.3.1.2</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-US">regards
</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-US"> </span><span
lang="EN-US"><o:p></o:p></span></p>
<div>
<p class="MsoNormalCxSpMiddle"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-add-space:auto"><span
lang="EN-US">Koot Pienaar<o:p></o:p></span></p>
<p class="MsoNormalCxSpMiddle"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-add-space:auto"><span
lang="EN-US">VoIP Coordinator<o:p></o:p></span></p>
<p class="MsoNormalCxSpMiddle"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-add-space:auto"><span
lang="EN-US">Ntelecom Central<o:p></o:p></span></p>
<p class="MsoNormalCxSpMiddle"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-add-space:auto"><span
lang="EN-US">Tel: 051 412 6300<o:p></o:p></span></p>
<p class="MsoNormalCxSpMiddle"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-add-space:auto"><span
lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormalCxSpMiddle"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-add-space:auto"><span
lang="EN-US">Email: </span><span style="color:#1F497D"
lang="EN-US"><a moz-do-not-send="true"
href="mailto:koot@ntelecom.co.za"><span
style="font-family:"Arial Narrow \,
sans-serif"" lang="EN-ZA">koot@ntelecom.co.za</span></a></span><span
lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormalCxSpMiddle"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-add-space:auto"><span
lang="EN-US">Website: </span><span
style="color:#1F497D" lang="EN-US"><a
moz-do-not-send="true"
href="http://www.ntelecom.co.za/"><span
style="font-family:"Arial Narrow \,
sans-serif"">www.ntelecom.co.za</span></a></span><span
lang="EN-US"><o:p></o:p></span></p>
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style="width:1.3437in;height:1.927in"
id="_x0000_i1025"
src="cid:part6.828CF282.76D897C2@sipwise.com"
alt="Description: Description: Description:
Description:
Description: Description: Description:
Description:
cid:image003.png@01CFA5C0.7BBDE4A0"
height="185" border="0" width="129"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"> </span><span
lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><a
moz-do-not-send="true"
href="https://twitter.com/ntel_koot"><span
style="text-decoration:none"><img
style="width:1.5937in;height:.4583in"
id="_x0000_i1026"
src="cid:part7.23D2D9B8.5A5BB171@sipwise.com"
alt="Description: Description: images (1)"
height="44" border="0" width="153"></span></a><o:p></o:p></span></p>
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<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:windowtext"
lang="EN-US">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:windowtext"
lang="EN-US"> Irina Peshinskaya [<a
moz-do-not-send="true"
href="mailto:ipeshinskaya@sipwise.com">mailto:ipeshinskaya@sipwise.com</a>]
<br>
<b>Sent:</b> 12 October 2017 11:13 AM<br>
<b>To:</b> Koot Pienaar; <a moz-do-not-send="true"
href="mailto:Spce-user@lists.sipwise.com">Spce-user@lists.sipwise.com</a><br>
<b>Subject:</b> Re: [Spce-user] Unable to creat large
invoices</span><span lang="EN-US"><o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span
lang="EN-US">Dear Koot,<br>
<br>
Could you please remind me your ngcp-panel version? <br>
All concatenations I see in the Invoice.pm are too far
from line 169.<br>
<br>
Thanks in advance.<br>
<br>
Best regards,<br>
Irina Peshinskaya<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US">On 12.10.2017 11:36,
Koot Pienaar wrote:<o:p></o:p></span></p>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal"><span lang="EN-US">Hi Team<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">I get the following
error in panel.log when generating invoices with large
amounts of calls. <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Oct 12 10:28:20
ntel-sipsw1 ngcp-panel: ERROR: IP=2.1.1.86
CALLED=Controller::Invoice::__ANON__ TX=14ECC54ADC9EF410
USER=administrator DATA={ 'template.id' => '2',
'period' => '2017-09', 'submitid' => '',
'contract.id' => '15', 'save' => 'Save'}
MSG="Failed to save invoice meta data.
(DBIx::Class::Storage::DBI::_dbh_execute(): DBI
Exception: DBD::mysql::st execute failed: MySQL server
has gone away [for Statement "INSERT INTO
`billing`.`invoices` ( `amount_net`, `amount_total`,
`amount_vat`, `contract_id`, `data`, `period_end`,
`period_start`, `serial`) VALUES ( ?, ?, ?, ?, ?, ?, ?,
? )" with ParamValues: 0=5923.9, 1=6753.25, 2=829.346,
3="15", 4=undef, 5='2017-09-30 23:59:59', 6='2017-09-01
00:00:00', 7='tmp150779690053912'] at
/usr/share/perl5/NGCP/Panel/Controller/Invoice.pm line
290#012)" LOG=""<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Oct 12 10:28:20
ntel-sipsw1 ngcp-panel: ERROR: IP=2.1.1.86
CALLED=Controller::Invoice::create TX=14ECC54AE303C380
USER=administrator DATA={ 'submitid' => '',
'contract.id' => '15', 'save' => 'Save',
'template.id' => '2', 'period' => '2017-09'}
MSG="Failed to create invoice. ({UNKNOWN}: Use of
uninitialized value $contract_id in concatenation (.) or
string at
/usr/share/perl5/NGCP/Panel/Controller/Invoice.pm line
169. at /usr/share/perl5/Catalyst/Model/DBIC/Schema.pm
line 526#012)" LOG=""<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">I do not see any
logs in Mysql.log or mysql.err <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormalCxSpMiddle"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-add-space:auto"><span
lang="EN-US">Koot Pienaar<o:p></o:p></span></p>
<p class="MsoNormalCxSpMiddle"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-add-space:auto"><span
lang="EN-US">VoIP Coordinator<o:p></o:p></span></p>
<p class="MsoNormalCxSpMiddle"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-add-space:auto"><span
lang="EN-US">Ntelecom Central<o:p></o:p></span></p>
<p class="MsoNormalCxSpMiddle"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-add-space:auto"><span
lang="EN-US">Tel: 051 412 6300<o:p></o:p></span></p>
<p class="MsoNormalCxSpMiddle"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-add-space:auto"><span
lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormalCxSpMiddle"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-add-space:auto"><span
lang="EN-US">Email: <a moz-do-not-send="true"
href="mailto:koot@ntelecom.co.za"><span lang="EN-ZA">koot@ntelecom.co.za</span></a><o:p></o:p></span></p>
<p class="MsoNormalCxSpMiddle"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-add-space:auto"><span
lang="EN-US">Website: <a moz-do-not-send="true"
href="http://www.ntelecom.co.za/">www.ntelecom.co.za</a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><img
style="width:1.3437in;height:1.927in"
id="Picture_x0020_1"
src="cid:part6.828CF282.76D897C2@sipwise.com"
alt="Description: Description: Description:
Description:
Description: Description: Description: Description:
cid:image003.png@01CFA5C0.7BBDE4A0" height="185"
border="0" width="129"><o:p></o:p></span></p>
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