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</o:shapelayout></xml><![endif]--></head><body lang=DE-AT link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Also if I change it manuelly back to „customer lock“ active and subscriber lock „all outgoing calls“, when the fraud script runs again, it is again on customer and subscriber lock „global“.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>So I didn’t have the chance to set it just to „all outgoing calls“.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Can you help?<o:p></o:p></span></p><p class=MsoNormal><a name="_MailEndCompose"><span style='color:#1F497D'><o:p> </o:p></span></a></p><span style='mso-bookmark:_MailEndCompose'></span><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=DE style='mso-fareast-language:DE-AT'>Von:</span></b><span lang=DE style='mso-fareast-language:DE-AT'> Spce-user [mailto:spce-user-bounces@lists.sipwise.com] <b>Im Auftrag von </b>Matthias Hohl<br><b>Gesendet:</b> Donnerstag, 26. Oktober 2017 14:08<br><b>An:</b> 'Spce-user' <Spce-user@lists.sipwise.com><br><b>Betreff:</b> Re: [Spce-user] Fraud Prevention locks by reaching billing profile limit<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>The problem behind this:<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>The customer and the subscriber get locked globally, so they are blocked for inbound and outbound calls, but normally they should just locked for outbound, like it is defined in the billing profile.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=DE style='mso-fareast-language:DE-AT'>Von:</span></b><span lang=DE style='mso-fareast-language:DE-AT'> Spce-user [<a href="mailto:spce-user-bounces@lists.sipwise.com">mailto:spce-user-bounces@lists.sipwise.com</a>] <b>Im Auftrag von </b>Matthias Hohl<br><b>Gesendet:</b> Donnerstag, 26. Oktober 2017 14:01<br><b>An:</b> 'Spce-user' <<a href="mailto:Spce-user@lists.sipwise.com">Spce-user@lists.sipwise.com</a>><br><b>Betreff:</b> [Spce-user] Fraud Prevention locks by reaching billing profile limit<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hello,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Version: 4.5.5<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I am not sure if i already report this, but if a billing profile fraud limit is reached, the spce does a „global“ lock on this subscriber and not just the „all outgoing calls“ lock, like it is defined in the billing profile.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Billing Profile Setting:<o:p></o:p></p><p class=MsoNormal>Fraud monthly Lock: „all outgoing calls“<o:p></o:p></p><p class=MsoNormal>Fraud daily Lock: „all outgoing calls“<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Now the customer reach the lock limit…<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>If i open the customer there is:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Open Sans";color:#C09853;background:#FCF8E3'>„Customer is </span><b><span style='font-size:9.0pt;font-family:"Open Sans";color:#C09853'>locked“</span></b><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>If i open the subscriber there is:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Open Sans";color:#C09853;background:#FCF8E3'>Subscriber status is </span><b><span style='font-size:9.0pt;font-family:"Open Sans";color:#C09853'>locked<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Open Sans";color:#C09853;background:#FCF8E3'>Subscriber is locked for </span><b><span style='font-size:9.0pt;font-family:"Open Sans";color:#C09853'>global<o:p></o:p></span></b></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>But should „locked for“ not set to „all outgoing calls“ only?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thank you.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>