<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:x="urn:schemas-microsoft-com:office:excel" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;
mso-fareast-language:EN-US;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-margin-top-alt:auto;
margin-right:0cm;
mso-margin-bottom-alt:auto;
margin-left:0cm;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
span.EmailStyle18
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-CA link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span lang=EN-US>Using mr5.5.1 we can’t seem to get voicemail to work properly for any users.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>When calling a users voicemail or the access number of 2000 there is no RTP traffic. We can get some traffic back by restarting asterisk but as soon as someone connects to a users voicemail it provides no audio again until restarted. It would seem at the moment that calls to voicemail are completely broken.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Tried to update the greetings for a user in their subscriber preferences. After saving a new one, we now receive an error 500 when trying to view that subscribers preferences.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>/var/log/ngcp/panel.log:</span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Nov 23 18:28:27 SBC01 ngcp-panel: ERROR: fatal error, id=14F9E1558239CD40, timestamp=2017-11-24T01:28:27.332808000Z, error=Caught exception in NGCP::Panel::Controller::Subscriber->preferences "Not a HASH reference at /usr/share/perl5/NGCP/Panel/Controller/Subscriber.pm line 651."<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>/var/log/ngcp/voicemail.log:<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Nov 23 18:24:18 SBC01 asterisk[15420]: DEBUG[20160][C-00000003]: apps/app_voicemail.c:1878 in find_user: call find_user_realtime for '1778XXXXXXX@default'<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Nov 23 18:24:18 SBC01 asterisk[15420]: NOTICE[20160][C-00000003]: apps/app_voicemail.c:4193 in find_user_realtime_by_alias: Found mailbox '1778XXXXXXX' for alias '1778XXXXXXX'<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Nov 23 18:24:18 SBC01 asterisk[15420]: DEBUG[20160][C-00000003]: apps/app_voicemail.c:8399 in load_vmu_timezone: Using default timezone 'localtime' for mailbox 'fd12bc8d-cc35-44aa-a402-212947dc6e5e'<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Nov 23 18:25:19 SBC01 asterisk[15420]: WARNING[15448]: chan_sip.c:4339 in __sip_autodestruct: Autodestruct on dialog 'snzTxVICLvdeN5kSiUSO2g..' with owner SIP/sip_proxy-00000003 in place (Method: BYE). Rescheduling destruction for 10000 ms<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Nov 23 18:25:19 SBC01 asterisk[15420]: NOTICE[15448]: chan_sip.c:29415 in check_rtp_timeout: Disconnecting call 'SIP/sip_proxy-00000003' for lack of RTP activity in 61 seconds<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Nov 23 18:25:25 SBC01 asterisk[15420]: DEBUG[20712][C-00000004]: apps/app_voicemail.c:1878 in find_user: call find_user_realtime for '1778XXXXXXX@default'<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Nov 23 18:25:51 SBC01 asterisk[15420]: WARNING[15448]: chan_sip.c:4339 in __sip_autodestruct: Autodestruct on dialog 'snzTxVICLvdeN5kSiUSO2g..' with owner SIP/sip_proxy-00000003 in place (Method: BYE). Rescheduling destruction for 10000 ms<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Nov 23 18:26:15 SBC01 asterisk[15420]: WARNING[15448]: chan_sip.c:4339 in __sip_autodestruct: Autodestruct on dialog '889E443D@209.197.130.80' with owner SIP/sip_proxy-00000004 in place (Method: BYE). Rescheduling destruction for 10000 ms<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Nov 23 18:26:23 SBC01 asterisk[15420]: WARNING[15448]: chan_sip.c:4339 in __sip_autodestruct: Autodestruct on dialog 'snzTxVICLvdeN5kSiUSO2g..' with owner SIP/sip_proxy-00000003 in place (Method: BYE). Rescheduling destruction for 10000 ms<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Nov 23 18:26:26 SBC01 asterisk[15420]: NOTICE[15448]: chan_sip.c:29415 in check_rtp_timeout: Disconnecting call 'SIP/sip_proxy-00000004' for lack of RTP activity in 61 seconds<o:p></o:p></span></p></div></body></html>