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<tt>Indeed,<br>
if line is missing and user is supposed to be active, you should
add a line in contract_balances table for that contract_id for the
current month (or the missing month related to that CDR).<br>
<br>
Daniel<br>
<br>
<br>
<br>
<br>
</tt>
<div class="moz-cite-prefix">On 01/18/2018 11:40 AM, Jon Bonilla
(Manwe) wrote:<br>
</div>
<blockquote type="cite" cite="mid:20180118114005.55089e6a@multivac">
<pre wrap="">El Thu, 18 Jan 2018 10:07:12 +0100
Alessandro Bolletta <a class="moz-txt-link-rfc2396E" href="mailto:alessandro@mediaspot.net"><alessandro@mediaspot.net></a> escribió:
</pre>
<blockquote type="cite">
<pre wrap="">Hi,
I have a spce community edition mr3.8x (now I upgraded it at 3.8.12), it runs
in production for 2 years.
Now I have this problem. The rating engine is stuck at this error:
rate-o-mat: Error rating CDR batch: No contract balance for CDR 621075 found
I couldn’t figure out why, it is the first time that I see this message.
I just read in this mailing list that it is a contract balance related
problem, and I also read that somebody advice to change the value of this
field, but I don’t know how to do this.
</pre>
</blockquote>
<pre wrap="">
Seen this before. You'll have to create the missing month in the
billing.contract_balance for that customer and run rateomat again.
</pre>
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</pre>
</blockquote>
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