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</o:shapelayout></xml><![endif]--></head><body bgcolor=white lang=IT link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Thank you Daniel, <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>that solved my problem.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><br>Regards,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Alessandro Bolletta<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-left:solid blue 1.5pt;padding:0cm 0cm 0cm 4.0pt'><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span style='color:windowtext;mso-fareast-language:IT'>Da:</span></b><span style='color:windowtext;mso-fareast-language:IT'> Spce-user [mailto:spce-user-bounces@lists.sipwise.com] <b>Per conto di </b>Daniel Grotti<br><b>Inviato:</b> giovedì 18 gennaio 2018 10.30<br><b>A:</b> spce-user@lists.sipwise.com<br><b>Oggetto:</b> Re: [Spce-user] Problem with rating<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'><tt><span style='font-size:10.0pt'>Hi Alessandro,</span></tt><span style='font-size:10.0pt;font-family:"Courier New"'><br><tt>it seems that contract_balance entry is missing for that customer.</tt><br><tt>Please check the CDR, with:</tt><br><br><tt>> select * from accounting.cdr where id='621075';</tt><br><br><tt>then check contract balance for that source_account_id value:</tt><br><br><tt>> select * from billing.contract_balance where contract_id=<source_account_id>;</tt><br><br><br><tt>Is this account/customer still active?</tt><br><br><tt>Cheers,</tt><br><br><tt>Daniel</tt><br><br><br><br></span><span style='font-size:12.0pt;mso-fareast-language:IT'><o:p></o:p></span></p><div><p class=MsoNormal>On 01/18/2018 10:07 AM, Alessandro Bolletta wrote:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><div><div><p class=MsoNormal><span lang=EN-US>Hi,</span><o:p></o:p></p><p class=MsoNormal><span lang=EN-US> </span><o:p></o:p></p><p class=MsoNormal><span lang=EN-US>I have a spce community edition mr3.8x (now I upgraded it at 3.8.12), it runs in production for 2 years.</span><o:p></o:p></p><p class=MsoNormal><span lang=EN-US>Now I have this problem. The rating engine is stuck at this error:</span><o:p></o:p></p><p class=MsoNormal><span lang=EN-US> </span><o:p></o:p></p><p class=MsoNormal><span lang=EN-US>rate-o-mat: Error rating CDR batch: No contract balance for CDR 621075 found</span><o:p></o:p></p><p class=MsoNormal><span lang=EN-US> </span><o:p></o:p></p><p class=MsoNormal><span lang=EN-US>I couldn’t figure out why, it is the first time that I see this message.</span><o:p></o:p></p><p class=MsoNormal><span lang=EN-US> </span><o:p></o:p></p><p class=MsoNormal><span lang=EN-US>I just read in this mailing list that it is a contract balance related problem, and I also read that somebody advice to change the value of this field, but I don’t know how to do this.</span><o:p></o:p></p><p class=MsoNormal><span lang=EN-US> </span><o:p></o:p></p><p class=MsoNormal>--<o:p></o:p></p><p class=MsoNormal>Alessandro Bolletta<o:p></o:p></p><p class=MsoNormal>Mediaspot Srl<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal><span lang=EN-US> </span><o:p></o:p></p></div></div></div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif;mso-fareast-language:IT'><br><br><br><br><o:p></o:p></span></p><pre>_______________________________________________<o:p></o:p></pre><pre>Spce-user mailing list<o:p></o:p></pre><pre><a href="mailto:Spce-user@lists.sipwise.com">Spce-user@lists.sipwise.com</a><o:p></o:p></pre><pre><a href="https://lists.sipwise.com/listinfo/spce-user">https://lists.sipwise.com/listinfo/spce-user</a><o:p></o:p></pre></blockquote><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif;mso-fareast-language:IT'><o:p> </o:p></span></p></div></div></body></html>