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    Dear Matthias,<br>
    <br>
    Could you please send me your log files from dates, related to the
    situation<br>
    <span lang="EN-US">"The upload started but failed and next the
      customer saw a 500 Internal Server Error screen</span><span
      lang="EN-US"><span lang="EN-US">"<br>
      </span></span><br>
    Necessary log files you can find as:<br>
    <br>
    /var/log/ngcp/old/panel.log-2018*.gz<br>
    /var/log/ngcp/old/panel-debug.log-2018*.gz<br>
    /var/log/ngcp/old/api.log-2018*.gz<br>
    <br>
    Thank you in advance.<br>
    <br>
    Best regards,<br>
    Irina Peshinskaya<br>
    <br>
    <br>
    <div class="moz-cite-prefix">On 2018-10-11 11:06, Hohl Matthias
      wrote:<br>
    </div>
    <blockquote type="cite"
cite="mid:428927268.2047092.1539248787488.JavaMail.zimbra@mx.telematica.at">
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      <div class="WordSection1">
        <p class="MsoNormal"><span lang="EN-US">Hello,<o:p></o:p></span></p>
        <p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
        <p class="MsoNormal"><span lang="EN-US">Server: mr5.5.5<o:p></o:p></span></p>
        <p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
        <p class="MsoNormal"><span lang="EN-US">One of our customers
            wanted to upload a .wave file for the voicebox over his
            customer care panel.<o:p></o:p></span></p>
        <p class="MsoNormal"><span lang="EN-US">The upload started but
            failed and next the customer saw a 500 Internal Server Error
            screen.<o:p></o:p></span></p>
        <p class="MsoNormal"><span lang="EN-US">The customer report this
            issue to us and we also get now a 500 Internal Server Error
            if we want to open the subscriber preferences page.<o:p></o:p></span></p>
        <p class="MsoNormal"><span lang="EN-US">It is the only
            subscriber witch has this Error by accessing the prefences
            page. All other once work fine.<o:p></o:p></span></p>
        <p class="MsoNormal"><span lang="EN-US">In the panel.log and
            panel-debug.log I see this entries:<o:p></o:p></span></p>
        <p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
        <p class="MsoNormal"
          style="margin-left:0cm;text-indent:-18.0pt;mso-list:l0 level1
          lfo1;background:white"><!--[if !supportLists]--><span
style="font-size:9.0pt;font-family:Consolas;color:#CCCCCC;mso-fareast-language:DE-AT"
            lang="EN-US"><span style="mso-list:Ignore">1.<span
                style="font:7.0pt "Times New Roman"">   </span></span></span><!--[endif]--><span
style="font-size:9.0pt;font-family:Consolas;color:#106E23;mso-fareast-language:DE-AT"
            lang="EN-US">Oct</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US"> </span><span
style="font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT"
            lang="EN-US">11</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US"> </span><span
style="font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT"
            lang="EN-US">10</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US">:</span><span
style="font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT"
            lang="EN-US">57</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US">:</span><span
style="font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT"
            lang="EN-US">24</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US"> spce ngcp-panel: ERROR: fatal error, id=</span><span
style="font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT"
            lang="EN-US">155C821F96E17CC0</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US">, timestamp=</span><span
style="font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT"
            lang="EN-US">2018</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US">-</span><span
style="font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT"
            lang="EN-US">10</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US">-</span><span
style="font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT"
            lang="EN-US">11T08</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US">:</span><span
style="font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT"
            lang="EN-US">57</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US">:</span><span
style="font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT"
            lang="EN-US">24.840824000Z</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US">, error=</span><span
style="font-size:9.0pt;font-family:Consolas;color:#106E23;mso-fareast-language:DE-AT"
            lang="EN-US">Caught</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US"> exception </span><span
style="font-size:9.0pt;font-family:Consolas;color:#205081;mso-fareast-language:DE-AT"
            lang="EN-US">in</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US"> NGCP::</span><span
style="font-size:9.0pt;font-family:Consolas;color:#106E23;mso-fareast-language:DE-AT"
            lang="EN-US">Panel</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US">::</span><span
style="font-size:9.0pt;font-family:Consolas;color:#106E23;mso-fareast-language:DE-AT"
            lang="EN-US">Controller</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US">::</span><span
style="font-size:9.0pt;font-family:Consolas;color:#106E23;mso-fareast-language:DE-AT"
            lang="EN-US">Subscriber</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US">->preferences </span><span
style="font-size:9.0pt;font-family:Consolas;color:#C42B44;mso-fareast-language:DE-AT"
            lang="EN-US">"Not a HASH reference at
            /usr/share/perl5/NGCP/Panel/Controller/Subscriber.pm line
            651."</span><span
style="font-size:9.0pt;font-family:Consolas;color:#CCCCCC;mso-fareast-language:DE-AT"
            lang="EN-US"><o:p></o:p></span></p>
        <p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0cm;text-indent:-18.0pt;mso-list:l0
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style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#CCCCCC;mso-fareast-language:DE-AT"
            lang="EN-US"><span style="mso-list:Ignore">2.<span
                style="font:7.0pt "Times New Roman"">    </span></span></span><!--[endif]--><span
style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#CCCCCC;mso-fareast-language:DE-AT"
            lang="EN-US"><o:p> </o:p></span></p>
        <p class="MsoNormal"
          style="margin-left:0cm;text-indent:-18.0pt;mso-list:l0 level1
          lfo1;background:white"><!--[if !supportLists]--><span
style="font-size:9.0pt;font-family:Consolas;color:#CCCCCC;mso-fareast-language:DE-AT"
            lang="EN-US"><span style="mso-list:Ignore">3.<span
                style="font:7.0pt "Times New Roman"">   </span></span></span><!--[endif]--><span
style="font-size:9.0pt;font-family:Consolas;color:#106E23;mso-fareast-language:DE-AT"
            lang="EN-US">Oct</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US"> </span><span
style="font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT"
            lang="EN-US">11</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US"> </span><span
style="font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT"
            lang="EN-US">10</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US">:</span><span
style="font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT"
            lang="EN-US">57</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US">:</span><span
style="font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT"
            lang="EN-US">24</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US"> spce ngcp-panel: DEBUG: *** </span><span
style="font-size:9.0pt;font-family:Consolas;color:#106E23;mso-fareast-language:DE-AT"
            lang="EN-US">Root</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US">::</span><span
style="font-size:9.0pt;font-family:Consolas;color:#205081;mso-fareast-language:DE-AT"
            lang="EN-US">auto</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US"> grant access </span><span
style="font-size:9.0pt;font-family:Consolas;color:#205081;mso-fareast-language:DE-AT"
            lang="EN-US">for</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US"> authenticated user</span><span
style="font-size:9.0pt;font-family:Consolas;color:#CCCCCC;mso-fareast-language:DE-AT"
            lang="EN-US"><o:p></o:p></span></p>
        <p class="MsoNormal"
          style="margin-left:0cm;text-indent:-18.0pt;mso-list:l0 level1
          lfo1;background:white"><!--[if !supportLists]--><span
style="font-size:9.0pt;font-family:Consolas;color:#CCCCCC;mso-fareast-language:DE-AT"
            lang="EN-US"><span style="mso-list:Ignore">4.<span
                style="font:7.0pt "Times New Roman"">   </span></span></span><!--[endif]--><span
style="font-size:9.0pt;font-family:Consolas;color:#106E23;mso-fareast-language:DE-AT"
            lang="EN-US">Oct</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US"> </span><span
style="font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT"
            lang="EN-US">11</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US"> </span><span
style="font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT"
            lang="EN-US">10</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US">:</span><span
style="font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT"
            lang="EN-US">57</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US">:</span><span
style="font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT"
            lang="EN-US">24</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US"> spce ngcp-panel: DEBUG: NGCP::</span><span
style="font-size:9.0pt;font-family:Consolas;color:#106E23;mso-fareast-language:DE-AT"
            lang="EN-US">Panel</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US">::</span><span
style="font-size:9.0pt;font-family:Consolas;color:#106E23;mso-fareast-language:DE-AT"
            lang="EN-US">Controller</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US">::</span><span
style="font-size:9.0pt;font-family:Consolas;color:#106E23;mso-fareast-language:DE-AT"
            lang="EN-US">Subscriber</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US">::</span><span
style="font-size:9.0pt;font-family:Consolas;color:#205081;mso-fareast-language:DE-AT"
            lang="EN-US">auto</span><span
style="font-size:9.0pt;font-family:Consolas;color:#CCCCCC;mso-fareast-language:DE-AT"
            lang="EN-US"><o:p></o:p></span></p>
        <p class="MsoNormal"
          style="margin-left:0cm;text-indent:-18.0pt;mso-list:l0 level1
          lfo1;background:white"><!--[if !supportLists]--><span
style="font-size:9.0pt;font-family:Consolas;color:#CCCCCC;mso-fareast-language:DE-AT"
            lang="EN-US"><span style="mso-list:Ignore">5.<span
                style="font:7.0pt "Times New Roman"">   </span></span></span><!--[endif]--><span
style="font-size:9.0pt;font-family:Consolas;color:#106E23;mso-fareast-language:DE-AT"
            lang="EN-US">Oct</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US"> </span><span
style="font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT"
            lang="EN-US">11</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US"> </span><span
style="font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT"
            lang="EN-US">10</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US">:</span><span
style="font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT"
            lang="EN-US">57</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US">:</span><span
style="font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT"
            lang="EN-US">24</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US"> spce ngcp-panel: DEBUG: catchup contract </span><span
style="font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT"
            lang="EN-US">324</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US"> contract_balances (now = </span><span
style="font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT"
            lang="EN-US">2018</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US">-</span><span
style="font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT"
            lang="EN-US">10</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US">-</span><span
style="font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT"
            lang="EN-US">11</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US"> </span><span
style="font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT"
            lang="EN-US">10</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US">:</span><span
style="font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT"
            lang="EN-US">57</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US">:</span><span
style="font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT"
            lang="EN-US">24</span><span
style="font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT"
            lang="EN-US">)</span><span
style="font-size:9.0pt;font-family:Consolas;color:#CCCCCC;mso-fareast-language:DE-AT"
            lang="EN-US"><o:p></o:p></span></p>
        <p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
        <p class="MsoNormal"><span lang="EN-US">Anybody an idea what is
            going on there and how to fix it?<o:p></o:p></span></p>
        <p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
        <p class="MsoNormal"><span style="mso-fareast-language:DE-AT">Mit
            freundlichen Grüßen,<o:p></o:p></span></p>
        <p class="MsoNormal"><span style="mso-fareast-language:DE-AT">Matthias
            Hohl<o:p></o:p></span></p>
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