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</o:shapelayout></xml><![endif]--></head><body bgcolor=white lang=DE-AT link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Hello,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>i sent it to you private </span><span style='font-family:Wingdings;color:#1F497D'>J</span><span lang=EN-US style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>thank you for your help.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=DE style='color:windowtext;mso-fareast-language:DE-AT'>Von:</span></b><span lang=DE style='color:windowtext;mso-fareast-language:DE-AT'> Irina Peshinskaya <ipeshinskaya@sipwise.com> <br><b>Gesendet:</b> Montag, 15. Oktober 2018 11:21<br><b>An:</b> Hohl Matthias <matthias.hohl@telematica.at>; spce-user@lists.sipwise.com<br><b>Betreff:</b> Re: [Spce-user] 500 Internal Server Error after uploading a .wave file<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'>Dear Matthias,<br><br>Could you please send me your log files from dates, related to the situation<br><span lang=EN-US>"The upload started but failed and next the customer saw a 500 Internal Server Error screen"<br></span><br>Necessary log files you can find as:<br><br>/var/log/ngcp/old/panel.log-2018*.gz<br>/var/log/ngcp/old/panel-debug.log-2018*.gz<br>/var/log/ngcp/old/api.log-2018*.gz<br><br>Thank you in advance.<br><br>Best regards,<br>Irina Peshinskaya<br><br><span style='font-size:12.0pt;mso-fareast-language:DE-AT'><o:p></o:p></span></p><div><p class=MsoNormal>On 2018-10-11 11:06, Hohl Matthias wrote:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoNormal><span lang=EN-US>Hello,</span><o:p></o:p></p><p class=MsoNormal><span lang=EN-US> </span><o:p></o:p></p><p class=MsoNormal><span lang=EN-US>Server: mr5.5.5</span><o:p></o:p></p><p class=MsoNormal><span lang=EN-US> </span><o:p></o:p></p><p class=MsoNormal><span lang=EN-US>One of our customers wanted to upload a .wave file for the voicebox over his customer care panel.</span><o:p></o:p></p><p class=MsoNormal><span lang=EN-US>The upload started but failed and next the customer saw a 500 Internal Server Error screen.</span><o:p></o:p></p><p class=MsoNormal><span lang=EN-US>The customer report this issue to us and we also get now a 500 Internal Server Error if we want to open the subscriber preferences page.</span><o:p></o:p></p><p class=MsoNormal><span lang=EN-US>It is the only subscriber witch has this Error by accessing the prefences page. All other once work fine.</span><o:p></o:p></p><p class=MsoNormal><span lang=EN-US>In the panel.log and panel-debug.log I see this entries:</span><o:p></o:p></p><p class=MsoNormal><span lang=EN-US> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:0cm;text-indent:-18.0pt;mso-list:l0 level1 lfo2;background:white'><![if !supportLists]><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#106E23;mso-fareast-language:DE-AT'>Oct</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'> </span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT'>11</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'> </span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT'>10</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'>:</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT'>57</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'>:</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT'>24</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'> spce ngcp-panel: ERROR: fatal error, id=</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT'>155C821F96E17CC0</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'>, timestamp=</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT'>2018</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'>-</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT'>10</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'>-</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT'>11T08</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'>:</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT'>57</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'>:</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT'>24.840824000Z</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'>, error=</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#106E23;mso-fareast-language:DE-AT'>Caught</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'> exception </span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#205081;mso-fareast-language:DE-AT'>in</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'> NGCP::</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#106E23;mso-fareast-language:DE-AT'>Panel</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'>::</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#106E23;mso-fareast-language:DE-AT'>Controller</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'>::</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#106E23;mso-fareast-language:DE-AT'>Subscriber</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'>->preferences </span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#C42B44;mso-fareast-language:DE-AT'>"Not a HASH reference at /usr/share/perl5/NGCP/Panel/Controller/Subscriber.pm line 651."</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0cm;text-indent:-18.0pt;mso-list:l0 level1 lfo2;background:white'><![if !supportLists]><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><span lang=EN-US style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#CCCCCC;mso-fareast-language:DE-AT'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:0cm;text-indent:-18.0pt;mso-list:l0 level1 lfo2;background:white'><![if !supportLists]><span style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#106E23;mso-fareast-language:DE-AT'>Oct</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'> </span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT'>11</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'> </span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT'>10</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'>:</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT'>57</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'>:</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT'>24</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'> spce ngcp-panel: DEBUG: *** </span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#106E23;mso-fareast-language:DE-AT'>Root</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'>::</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#205081;mso-fareast-language:DE-AT'>auto</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'> grant access </span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#205081;mso-fareast-language:DE-AT'>for</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'> authenticated user</span><o:p></o:p></p><p class=MsoNormal style='margin-left:0cm;text-indent:-18.0pt;mso-list:l0 level1 lfo2;background:white'><![if !supportLists]><span style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#106E23;mso-fareast-language:DE-AT'>Oct</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'> </span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT'>11</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'> </span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT'>10</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'>:</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT'>57</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'>:</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT'>24</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'> spce ngcp-panel: DEBUG: NGCP::</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#106E23;mso-fareast-language:DE-AT'>Panel</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'>::</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#106E23;mso-fareast-language:DE-AT'>Controller</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'>::</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#106E23;mso-fareast-language:DE-AT'>Subscriber</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'>::</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#205081;mso-fareast-language:DE-AT'>auto</span><o:p></o:p></p><p class=MsoNormal style='margin-left:0cm;text-indent:-18.0pt;mso-list:l0 level1 lfo2;background:white'><![if !supportLists]><span style='mso-list:Ignore'>5.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#106E23;mso-fareast-language:DE-AT'>Oct</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'> </span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT'>11</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'> </span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT'>10</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'>:</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT'>57</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'>:</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT'>24</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'> spce ngcp-panel: DEBUG: catchup contract </span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT'>324</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'> contract_balances (now = </span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT'>2018</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'>-</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT'>10</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'>-</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT'>11</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'> </span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT'>10</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'>:</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT'>57</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'>:</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#AD5100;mso-fareast-language:DE-AT'>24</span><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#333333;mso-fareast-language:DE-AT'>)</span><o:p></o:p></p><p class=MsoNormal><span lang=EN-US> </span><o:p></o:p></p><p class=MsoNormal><span lang=EN-US>Anybody an idea what is going on there and how to fix it?</span><o:p></o:p></p><p class=MsoNormal><span lang=EN-US> </span><o:p></o:p></p><p class=MsoNormal><span style='mso-fareast-language:DE-AT'>Mit freundlichen Grüßen,</span><o:p></o:p></p><p class=MsoNormal><span style='mso-fareast-language:DE-AT'>Matthias Hohl</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif;mso-fareast-language:DE-AT'><br><br><br><o:p></o:p></span></p><pre>_______________________________________________<o:p></o:p></pre><pre>Spce-user mailing list<o:p></o:p></pre><pre><a href="mailto:Spce-user@lists.sipwise.com">Spce-user@lists.sipwise.com</a><o:p></o:p></pre><pre><a href="https://lists.sipwise.com/listinfo/spce-user">https://lists.sipwise.com/listinfo/spce-user</a><o:p></o:p></pre></blockquote><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif;mso-fareast-language:DE-AT'><o:p> </o:p></span></p></div></body></html>