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    <div class="moz-cite-prefix">So if the sound files are installed and
      they are playing fine when dialing ext 2000 from a internally
      registered extension, does this mean the sound files are correct? 
      I guess I am having a hard time determining why sound files
      missing would cause the user not to be able to access voicemail
      externally by pressing the * (Asterisk) key.  When the *
      (Asterisk) key is pressed during the 'unavailable greeting' with
      an outside PSTN call, nothing happens.  From the manual it shows
      after the asterisks key is pressed, the system should ask for the
      users PIN to gain access to the voicemail system.   When viewing
      the asterisk -vvvvvr console, I am not getting any error or any
      acknowledgement of any '*' key presses.  <br>
    </div>
    <div class="moz-cite-prefix"><br>
      This feature is listed in the Manual Docs, which is where I am
      having the problem.  This feature works in my oldest SPCE install
      (~mr3.2.1.2), but not the last two installs I have done. <br>
    </div>
    <div class="moz-cite-prefix">"<br>
      <ul class="itemizedlist" style="margin: 10px 0px; color: rgb(128,
        128, 128); font-family: -apple-system, system-ui,
        BlinkMacSystemFont, "Segoe UI", Roboto,
        "Helvetica Neue", Arial, sans-serif; font-size: 16px;
        font-style: normal; font-variant-ligatures: normal;
        font-variant-caps: normal; font-weight: 400; letter-spacing:
        normal; orphans: 2; text-align: start; text-indent: 0px;
        text-transform: none; white-space: normal; widows: 2;
        word-spacing: 0px; -webkit-text-stroke-width: 0px;
        background-color: rgb(255, 255, 255); text-decoration-style:
        initial; text-decoration-color: initial; list-style-type: disc;">
        <li class="listitem">The user can also dial his own number from
          PSTN, if he setup Call Forward on Not Available to the
          Voicebox, and when reaching the voicemail server he can
          interrupt the "user is unavailable" message by pressing<span> </span><span
            class="emphasis"><em style="font-style: italic;">*</em></span><span> </span>key
          and then be prompted for the PIN. After entering PIN and
          confirming with<span> </span><span class="emphasis"><em
              style="font-style: italic;">#</em></span><span> </span>key
          he will enter own voicemail menu. PIN is random by default and
          must be kept secret for that reason</li>
      </ul>
      <p>" <br>
        asterisk -vvvvvr<br>
        Asterisk 13.14.1~dfsg-2+deb9u4, Copyright (C) 1999 - 2014,
        Digium, Inc. and others.<br>
        Created by Mark Spencer <a class="moz-txt-link-rfc2396E"
          href="mailto:markster@digium.com"><markster@digium.com></a><br>
        Asterisk comes with ABSOLUTELY NO WARRANTY; type 'core show
        warranty' for details.<br>
        This is free software, with components licensed under the GNU
        General Public<br>
        License version 2 and other licenses; you are welcome to
        redistribute it under<br>
        certain conditions. Type 'core show license' for details.<br>
=========================================================================<br>
        Output of the Asterisk console with asterisk -vvvvvr<br>
        "Connected to Asterisk 13.14.1~dfsg-2+deb9u4 currently running
        on spce (pid = 24516)<br>
          == Using SIP RTP CoS mark 5<br>
               > 0x7f56e4005120 -- Strict RTP learning after remote
        address set to: 216.245.XXX.YYY:32038<br>
            -- Executing [vmu12315184073@sip_in:1]
        NoOp("SIP/sip_proxy-00000000", "") in new stack<br>
            -- Executing [vmu12315184073@sip_in:2]
        Set("SIP/sip_proxy-00000000", "__LANG=en") in new stack<br>
            -- Executing [vmu12315184073@sip_in:3]
        Set("SIP/sip_proxy-00000000",
        "__UUID=1166d839-8af4-4b99-8890-2ef7fdb07d16") in new stack<br>
            -- Executing [vmu12315184073@sip_in:4]
        Set("SIP/sip_proxy-00000000", "CHANNEL(language)=en") in new
        stack<br>
            -- Executing [vmu12315184073@sip_in:5]
        Gosub("SIP/sip_proxy-00000000",
        "voicemailcaller_unavail,s,1(1166d839-8af4-4b99-8890-2ef7fdb07d16)")
        in new stack<br>
            -- Executing [s@voicemailcaller_unavail:1]
        Answer("SIP/sip_proxy-00000000", "") in new stack<br>
            -- Executing [s@voicemailcaller_unavail:2]
        Set("SIP/sip_proxy-00000000", "TIMEOUT(digit)=5") in new stack<br>
            -- Digit timeout set to 5.000<br>
            -- Executing [s@voicemailcaller_unavail:3]
        Set("SIP/sip_proxy-00000000", "TIMEOUT(response)=10") in new
        stack<br>
            -- Response timeout set to 10.000<br>
            -- Executing [s@voicemailcaller_unavail:4]
        Wait("SIP/sip_proxy-00000000", "1") in new stack<br>
            -- Executing [s@voicemailcaller_unavail:5]
        VoiceMail("SIP/sip_proxy-00000000",
        "1166d839-8af4-4b99-8890-2ef7fdb07d16,us") in new stack<br>
        [Jan  4 14:22:12] NOTICE[24758][C-00000000]:
        apps/app_voicemail.c:4209 find_user_realtime_by_alias: Found
        mailbox '12315184073' for alias
        '1166d839-8af4-4b99-8890-2ef7fdb07d16'<br>
            -- <SIP/sip_proxy-00000000> Playing
'/var/spool/asterisk/voicemail/default/1166d839-8af4-4b99-8890-2ef7fdb07d16/unavail.gsm'
        (language 'en')<br>
               > 0x7f56e4005120 -- Strict RTP switching to RTP target
        address 216.245.XXX.YYY:32038 as source<br>
               > 0x7f56e4005120 -- Strict RTP learning complete -
        Locking on source address 216.245.XXX.YYY:32038<br>
            -- <SIP/sip_proxy-00000000> Playing 'beep.slin'
        (language 'en')<br>
            -- Recording the message<br>
            -- x=0, open writing: 
/var/spool/asterisk/voicemail/default/1166d839-8af4-4b99-8890-2ef7fdb07d16/tmp/7f126m
        format: wav49, 0x7f56f0003340<br>
            -- x=1, open writing: 
/var/spool/asterisk/voicemail/default/1166d839-8af4-4b99-8890-2ef7fdb07d16/tmp/7f126m
        format: wav, 0x7f56f00052f0<br>
            -- User ended message by pressing #<br>
            -- <SIP/sip_proxy-00000000> Playing
        'auth-thankyou.slin' (language 'en')<br>
          == Parsing
'/var/spool/asterisk/voicemail/default/1166d839-8af4-4b99-8890-2ef7fdb07d16/INBOX/msg0014.txt':
        Found<br>
            -- Executing [s@voicemailcaller_unavail:6]
        Hangup("SIP/sip_proxy-00000000", "") in new stack<br>
          == Spawn extension (voicemailcaller_unavail, s, 6) exited
        non-zero on 'SIP/sip_proxy-00000000'<br>
        spce*CLI> exit<br>
        "<br>
      </p>
      <p>Is this the issue that is going to be fixed in the new version,
        or is this just an issue with my installs?  Perhaps its a codec
        issue, but also other keys work.</p>
      <p>Any further insight to this problem would be greatly
        appreciated.</p>
      <p>Thank You,</p>
      <p>Joe Gaylord<br>
        COLI Inc.<br>
      </p>
    </div>
    <div class="moz-cite-prefix"><br>
    </div>
    <div class="moz-cite-prefix">On 1/3/2019 12:18 PM, Joe Gaylord
      wrote:<br>
    </div>
    <blockquote type="cite"
      cite="mid:5ac65daf-a175-3192-c565-35184f2df87c@torchlake.com">
      <meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
      <div class="moz-cite-prefix">The Asterisk logs is not showing any
        error about not finding a file and doesn't even acknowledge the
        pressing of the '*' key on the phone.  Voicemail access
        internally works by dialing 2000, but not by using the * to
        access from the outside.  <br>
      </div>
      <div class="moz-cite-prefix"><br>
      </div>
      <div class="moz-cite-prefix">Thank  You,</div>
      <div class="moz-cite-prefix"><br>
        Joe Gaylord<br>
      </div>
      <div class="moz-cite-prefix"><br>
      </div>
      <div class="moz-cite-prefix">On 12/29/2018 12:15 AM, Walter Klomp
        wrote:<br>
      </div>
      <blockquote type="cite"
        cite="mid:AE14B67A-C5DA-43E7-B96A-9702807CB5C1@myrepublic.net">
        <meta http-equiv="content-type" content="text/html;
          charset=UTF-8">
        Reading the asterisk log will give you some hints especially the
        digits issue which is a long standing problem. You just have to
        put the digit files in the right place. (Somewhere in /usr/share
        if my memory serves me right).<br>
        <br>
        <div id="AppleMailSignature" dir="ltr">Yours sincerely,
          <div>Walter</div>
        </div>
        <div dir="ltr"><br>
          On 29 Dec 2018, at 3:40 AM, Joe Gaylord <<a
            href="mailto:joe@torchlake.com" moz-do-not-send="true">joe@torchlake.com</a>>
          wrote:<br>
          <br>
        </div>
        <blockquote type="cite">
          <div dir="ltr">
            <meta http-equiv="Content-Type" content="text/html;
              charset=UTF-8">
            <div class="moz-cite-prefix">I have the asterisks sounds,
              but the problem is accessing the voicemail from the
              outside and pressing of the asterisk key '*' doesn't
              interrupt the unavailable greeting.   It just doesn't do
              anything, when pressed.  <br>
              <div class="moz-cite-prefix"><br>
              </div>
              Joe Gaylord<br>
              COLI Inc.  </div>
            <div class="moz-cite-prefix"><br>
            </div>
            <div class="moz-cite-prefix">On 12/28/2018 12:17 PM, Joe
              Gaylord wrote:<br>
            </div>
            <blockquote type="cite"
              cite="mid:c9b3bc98-8dd2-d0ad-dac6-03505ea54936@torchlake.com">
              <meta http-equiv="Content-Type" content="text/html;
                charset=UTF-8">
              <div class="moz-cite-prefix">
                <div class="moz-cite-prefix">Has there been any solution
                  to this?  I am having the same problem and can't seem
                  to find a work-around.  <br>
                </div>
                <div class="moz-cite-prefix"><br>
                </div>
                <div class="moz-cite-prefix">Thank You,</div>
                <br>
                Joe Gaylord<br>
                COLI Inc.</div>
              <div class="moz-cite-prefix"><br>
              </div>
              <div class="moz-cite-prefix">On 3/13/2018 1:51 PM, Clint
                Wiley wrote:<br>
              </div>
              <blockquote type="cite"
                cite="mid:3F14BF6B-7AB9-4F3A-97D4-8167643C602C@hagerstownfiber.com">
                <meta http-equiv="Content-Type" content="text/html;
                  charset=UTF-8">
                I’m having the same problems.
                <div class=""><br class="">
                  <div class="">Thanks,<br class="">
                    _________________________<br class="">
                    Clint Wiley<br class="">
                    Hagerstown Fiber Internet </div>
                  <div><br class="">
                    <blockquote type="cite" class="">
                      <div class="">On Mar 13, 2018, at 1:42 PM, Brian
                        Pelletier <<a
                          href="mailto:brian.pelletier@aloe-me.net"
                          class="" moz-do-not-send="true">brian.pelletier@aloe-me.net</a>>
                        wrote:</div>
                      <br class="Apple-interchange-newline">
                      <div class="">
                        <div class="">
                          <div
                            style="font-size:10pt;font-family:Verdana,Arial,Helvetica,sans-serif;"
                            class=""> Just doing a follow up to see if
                            anyone has experienced either one of these
                            issues or have a good starting spot for me.<br
                              class="">
                            <br class="">
                            <div id="" class="">
                              <div class=""><span style="font-size:
                                  10pt;" class="">Brian Pelletier</span></div>
                            </div>
                            <br class="">
                            <div class="zmail_extra">
                              <div id="1" class=""><br class="">
                                ---- On Fri, 09 Mar 2018 11:36:37 -0500
                                <b class=""><<a
                                    href="mailto:brian.pelletier@aloe-me.net"
                                    class="" moz-do-not-send="true">brian.pelletier@aloe-me.net</a>></b>
                                wrote ---- <br class="">
                              </div>
                              <blockquote style="border-left: 1px solid
                                #0000FF; padding-left: 6px; margin:0 0 0
                                5px" class="">
                                <meta class="">
                                <div class="">
                                  <div style="font-size: 10pt;
                                    font-family: Verdana, Arial,
                                    Helvetica, sans-serif" class=""> I
                                    am having 2 issues with voicemail
                                    since my initial install.  I am
                                    running mr5.5.3.<br class="">
                                    <br class="">
                                    ISSUE 1 -<br class="">
                                    when dialing into the voicemail
                                    system or hitting someone voicemail
                                    box hitting the "*" should interrupt
                                    the message from what I have read
                                    and allow you to enter you phone
                                    number to gain access to your box.
                                    hitting the star only makes a sound
                                    and does nothing hitting "#" still
                                    skips the greeting and all other
                                    buttons work (including "*") once
                                    you are in the voicemail system.  I
                                    cant find any errors in any logs and
                                    I have tried using different codex
                                    with no luck.  has anyone run into
                                    this and know if its just a bug or
                                    how to go about fixing it?<br
                                      class="">
                                    <br class="">
                                    ISSUE 2 - <br class="">
                                    when trying checking voicemails from
                                    a phone by dialing in I am getting a
                                    fast busy when it gets to the point
                                    of announcing the time stamp.  I
                                    hear the number of messages in the
                                    box and it starts to say to announce
                                    "message 1 loft on...), this is
                                    where it goes fast busy.  The
                                    messages to email out just fine and
                                    the WAV file plays.  I can even log
                                    into the CSC portal and play the
                                    messages there and delete them
                                    after.  In the log I can see that
                                    the system does read correctly how
                                    many messages the box has but when
                                    it goes to play them it says no file
                                    found.  I'm guessing that maybe the
                                    config file is looking in the wrong
                                    place or maybe storing them in the
                                    wrong place.  Anyone know what
                                    directions i should go with this one
                                    ?<br class="">
                                    <br class="">
                                    Thanks,<br class="">
                                    <div class="">
                                      <div class=""><span
                                          style="font-size: 10pt"
                                          class="">Brian Pelletier</span></div>
                                    </div>
                                  </div>
                                  <br class="">
                                </div>
                              </blockquote>
                              <br class="">
                            </div>
                            <br class="">
                          </div>
                          <br class="">
                        </div>
                        _______________________________________________<br
                          class="">
                        Spce-user mailing list<br class="">
                        <a href="mailto:Spce-user@lists.sipwise.com"
                          class="" moz-do-not-send="true">Spce-user@lists.sipwise.com</a><br
                          class="">
                        <a class="moz-txt-link-freetext"
                          href="https://lists.sipwise.com/listinfo/spce-user"
                          moz-do-not-send="true">https://lists.sipwise.com/listinfo/spce-user</a><br
                          class="">
                      </div>
                    </blockquote>
                  </div>
                  <br class="">
                </div>
                <br>
                <fieldset class="mimeAttachmentHeader"></fieldset>
                <pre class="moz-quote-pre" wrap="">_______________________________________________
Spce-user mailing list
<a class="moz-txt-link-abbreviated" href="mailto:Spce-user@lists.sipwise.com" moz-do-not-send="true">Spce-user@lists.sipwise.com</a>
<a class="moz-txt-link-freetext" href="https://lists.sipwise.com/listinfo/spce-user" moz-do-not-send="true">https://lists.sipwise.com/listinfo/spce-user</a>
</pre>
              </blockquote>
              <p><br>
              </p>
              <pre class="moz-signature" cols="72">-- 
Michael 'Joe' Gaylord
COLI Inc.
Office: 888.299.0071 Ext 220
Office Direct: 231.354.7063
Fax: 888.990.0709
</pre>
              <br>
              <fieldset class="mimeAttachmentHeader"></fieldset>
              <pre class="moz-quote-pre" wrap="">_______________________________________________
Spce-user mailing list
<a class="moz-txt-link-abbreviated" href="mailto:Spce-user@lists.sipwise.com" moz-do-not-send="true">Spce-user@lists.sipwise.com</a>
<a class="moz-txt-link-freetext" href="https://lists.sipwise.com/listinfo/spce-user" moz-do-not-send="true">https://lists.sipwise.com/listinfo/spce-user</a>
</pre>
            </blockquote>
            <p><br>
            </p>
            <pre class="moz-signature" cols="72">-- 
Michael 'Joe' Gaylord
COLI Inc.
Office: 888.299.0071 Ext 220
Office Direct: 231.354.7063
Fax: 888.990.0709
</pre>
          </div>
        </blockquote>
        <blockquote type="cite">
          <div dir="ltr"><span>_______________________________________________</span><br>
            <span>Spce-user mailing list</span><br>
            <span><a href="mailto:Spce-user@lists.sipwise.com"
                moz-do-not-send="true">Spce-user@lists.sipwise.com</a></span><br>
            <span><a href="https://lists.sipwise.com/listinfo/spce-user"
                moz-do-not-send="true">https://lists.sipwise.com/listinfo/spce-user</a></span><br>
          </div>
        </blockquote>
        <br>
        <span
style="color:rgb(34,34,34);font-family:sans-serif;background-color:rgb(255,255,255)"><font
            size="1"><span style="font-family:Arial;color:rgb(102,102,102);font-style:italic;vertical-align:baseline;white-space:pre-wrap">The contents of this email and any attachments are confidential and may also be privileged. You must not disseminate the contents of this email and any attachments without permission of the sender. If you have received this email by mistake, please delete all copies and inform the sender immediately. You may refer to our company's Privacy Policy </span><span style="color:rgb(102,102,102);font-family:Arial;font-style:italic;vertical-align:baseline;white-space:pre-wrap"><a href="https://myrepublic.net/sg/legal/terms-of-use-policies/privacy-policy/" target="_blank" moz-do-not-send="true">here</a></span><span style="font-family:Arial;color:rgb(102,102,102);font-style:italic;vertical-align:baseline;white-space:pre-wrap">.</span></font></span>
      </blockquote>
      <p><br>
      </p>
      <pre class="moz-signature" cols="72">-- 
Michael 'Joe' Gaylord
COLI Inc.
Office: 888.299.0071 Ext 220
Office Direct: 231.354.7063
Fax: 888.990.0709
</pre>
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      <pre class="moz-quote-pre" wrap="">_______________________________________________
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<a class="moz-txt-link-abbreviated" href="mailto:Spce-user@lists.sipwise.com">Spce-user@lists.sipwise.com</a>
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</pre>
    </blockquote>
    <p><br>
    </p>
    <pre class="moz-signature" cols="72">-- 
Michael 'Joe' Gaylord
COLI Inc.
Office: 888.299.0071 Ext 220
Office Direct: 231.354.7063
Fax: 888.990.0709
</pre>
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