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<div class="moz-cite-prefix">Yes, when doing a packet capture and
analyzing it in wireshark, I am seeing an RTP Event with ID of
DTMF Star *. Tried multiple endpoints on the PSTN with same
result. All 3 sipwise platforms use the same provider (the one
working one and the two non-working setups). Seems also, when I
hit the # key Asterisk is recognizing this keypress on the PSTN
side, just not the Star key. <br>
</div>
<div class="moz-cite-prefix"><br>
</div>
<div class="moz-cite-prefix">I welcome any other ideas. <br>
</div>
<div class="moz-cite-prefix"><br>
</div>
<div class="moz-cite-prefix">Thank You,</div>
<div class="moz-cite-prefix">Joe Gaylord<br>
COLI Inc.</div>
<div class="moz-cite-prefix"><br>
</div>
<div class="moz-cite-prefix"><br>
</div>
<div class="moz-cite-prefix"><br>
</div>
<div class="moz-cite-prefix">On 1/9/2019 3:25 PM, Tomi Hakkarainen
wrote:<br>
</div>
<blockquote type="cite"
cite="mid:1CAE450B-D7CF-41D0-9A0E-B491869216D0@gmail.com">
<meta http-equiv="content-type" content="text/html; charset=UTF-8">
<div dir="ltr">Hi,</div>
<div dir="ltr"><br>
</div>
<div dir="ltr">Have you checked that you get the ’*’ from the PSTN
to the new setup?</div>
<div dir="ltr">I mean by capturing the network traffic and
analyzing the results. </div>
<div dir="ltr"><br>
</div>
<div dir="ltr">If using SIP INFO to deliver dtmf you should see
SIP INFO messages,</div>
<div dir="ltr">If telephone-events rfc2833 there should be udp
packets with in the media stream only with different
payloadtype.</div>
<div dir="ltr"><br>
</div>
<div dir="ltr">At least wireshark is capable to identify those all
so I would suggest to try with that.</div>
<div dir="ltr"><br>
</div>
<div dir="ltr">If inband you would have to listen the RTP to hear
’beep’</div>
<div dir="ltr"><br>
</div>
<div dir="ltr"><br>
</div>
<div dir="ltr">Also have you tried to call with different
endpoints on PSTN do all give the same results?</div>
<div dir="ltr"><br>
</div>
<div dir="ltr">I assume you have the same service provider and
connection to PSTN on the new setup and the old ones...</div>
<div dir="ltr"><br>
</div>
<div dir="ltr"><br>
</div>
<div dir="ltr">Tomi</div>
<div dir="ltr"><br>
On 9 Jan 2019, at 21.38, Joe Gaylord <<a
href="mailto:joe@torchlake.com" moz-do-not-send="true">joe@torchlake.com</a>>
wrote:<br>
<br>
</div>
<div dir="ltr">
<meta http-equiv="Content-Type" content="text/html;
charset=UTF-8">
<div class="moz-cite-prefix">So if the sound files are installed
and they are playing fine when dialing ext 2000 from a
internally registered extension, does this mean the sound
files are correct? I guess I am having a hard time
determining why sound files missing would cause the user not
to be able to access voicemail externally by pressing the *
(Asterisk) key. When the * (Asterisk) key is pressed during
the 'unavailable greeting' with an outside PSTN call, nothing
happens. From the manual it shows after the asterisks key is
pressed, the system should ask for the users PIN to gain
access to the voicemail system. When viewing the asterisk
-vvvvvr console, I am not getting any error or any
acknowledgement of any '*' key presses. <br>
</div>
<div class="moz-cite-prefix"><br>
This feature is listed in the Manual Docs, which is where I am
having the problem. This feature works in my oldest SPCE
install (~mr3.2.1.2), but not the last two installs I have
done. <br>
</div>
<div class="moz-cite-prefix">"<br>
<ul class="itemizedlist" style="margin: 10px 0px; color:
rgb(128, 128, 128); font-family: -apple-system, system-ui,
BlinkMacSystemFont, "Segoe UI", Roboto,
"Helvetica Neue", Arial, sans-serif; font-size:
16px; font-style: normal; font-variant-ligatures: normal;
font-variant-caps: normal; font-weight: 400; letter-spacing:
normal; orphans: 2; text-align: start; text-indent: 0px;
text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px; -webkit-text-stroke-width: 0px;
background-color: rgb(255, 255, 255); text-decoration-style:
initial; text-decoration-color: initial; list-style-type:
disc;">
<li class="listitem">The user can also dial his own number
from PSTN, if he setup Call Forward on Not Available to
the Voicebox, and when reaching the voicemail server he
can interrupt the "user is unavailable" message by
pressing<span> </span><span class="emphasis"><em
style="font-style: italic;">*</em></span><span> </span>key
and then be prompted for the PIN. After entering PIN and
confirming with<span> </span><span class="emphasis"><em
style="font-style: italic;">#</em></span><span> </span>key
he will enter own voicemail menu. PIN is random by default
and must be kept secret for that reason</li>
</ul>
<p>" <br>
asterisk -vvvvvr<br>
Asterisk 13.14.1~dfsg-2+deb9u4, Copyright (C) 1999 - 2014,
Digium, Inc. and others.<br>
Created by Mark Spencer <a class="moz-txt-link-rfc2396E"
href="mailto:markster@digium.com" moz-do-not-send="true"><markster@digium.com></a><br>
Asterisk comes with ABSOLUTELY NO WARRANTY; type 'core show
warranty' for details.<br>
This is free software, with components licensed under the
GNU General Public<br>
License version 2 and other licenses; you are welcome to
redistribute it under<br>
certain conditions. Type 'core show license' for details.<br>
=========================================================================<br>
Output of the Asterisk console with asterisk -vvvvvr<br>
"Connected to Asterisk 13.14.1~dfsg-2+deb9u4 currently
running on spce (pid = 24516)<br>
== Using SIP RTP CoS mark 5<br>
> 0x7f56e4005120 -- Strict RTP learning after
remote address set to: 216.245.XXX.YYY:32038<br>
-- Executing [vmu12315184073@sip_in:1]
NoOp("SIP/sip_proxy-00000000", "") in new stack<br>
-- Executing [vmu12315184073@sip_in:2]
Set("SIP/sip_proxy-00000000", "__LANG=en") in new stack<br>
-- Executing [vmu12315184073@sip_in:3]
Set("SIP/sip_proxy-00000000",
"__UUID=1166d839-8af4-4b99-8890-2ef7fdb07d16") in new stack<br>
-- Executing [vmu12315184073@sip_in:4]
Set("SIP/sip_proxy-00000000", "CHANNEL(language)=en") in new
stack<br>
-- Executing [vmu12315184073@sip_in:5]
Gosub("SIP/sip_proxy-00000000",
"voicemailcaller_unavail,s,1(1166d839-8af4-4b99-8890-2ef7fdb07d16)")
in new stack<br>
-- Executing [s@voicemailcaller_unavail:1]
Answer("SIP/sip_proxy-00000000", "") in new stack<br>
-- Executing [s@voicemailcaller_unavail:2]
Set("SIP/sip_proxy-00000000", "TIMEOUT(digit)=5") in new
stack<br>
-- Digit timeout set to 5.000<br>
-- Executing [s@voicemailcaller_unavail:3]
Set("SIP/sip_proxy-00000000", "TIMEOUT(response)=10") in new
stack<br>
-- Response timeout set to 10.000<br>
-- Executing [s@voicemailcaller_unavail:4]
Wait("SIP/sip_proxy-00000000", "1") in new stack<br>
-- Executing [s@voicemailcaller_unavail:5]
VoiceMail("SIP/sip_proxy-00000000",
"1166d839-8af4-4b99-8890-2ef7fdb07d16,us") in new stack<br>
[Jan 4 14:22:12] NOTICE[24758][C-00000000]:
apps/app_voicemail.c:4209 find_user_realtime_by_alias: Found
mailbox '12315184073' for alias
'1166d839-8af4-4b99-8890-2ef7fdb07d16'<br>
-- <SIP/sip_proxy-00000000> Playing
'/var/spool/asterisk/voicemail/default/1166d839-8af4-4b99-8890-2ef7fdb07d16/unavail.gsm'
(language 'en')<br>
> 0x7f56e4005120 -- Strict RTP switching to RTP
target address 216.245.XXX.YYY:32038 as source<br>
> 0x7f56e4005120 -- Strict RTP learning complete -
Locking on source address 216.245.XXX.YYY:32038<br>
-- <SIP/sip_proxy-00000000> Playing 'beep.slin'
(language 'en')<br>
-- Recording the message<br>
-- x=0, open writing:
/var/spool/asterisk/voicemail/default/1166d839-8af4-4b99-8890-2ef7fdb07d16/tmp/7f126m
format: wav49, 0x7f56f0003340<br>
-- x=1, open writing:
/var/spool/asterisk/voicemail/default/1166d839-8af4-4b99-8890-2ef7fdb07d16/tmp/7f126m
format: wav, 0x7f56f00052f0<br>
-- User ended message by pressing #<br>
-- <SIP/sip_proxy-00000000> Playing
'auth-thankyou.slin' (language 'en')<br>
== Parsing
'/var/spool/asterisk/voicemail/default/1166d839-8af4-4b99-8890-2ef7fdb07d16/INBOX/msg0014.txt':
Found<br>
-- Executing [s@voicemailcaller_unavail:6]
Hangup("SIP/sip_proxy-00000000", "") in new stack<br>
== Spawn extension (voicemailcaller_unavail, s, 6) exited
non-zero on 'SIP/sip_proxy-00000000'<br>
spce*CLI> exit<br>
"<br>
</p>
<p>Is this the issue that is going to be fixed in the new
version, or is this just an issue with my installs? Perhaps
its a codec issue, but also other keys work.</p>
<p>Any further insight to this problem would be greatly
appreciated.</p>
<p>Thank You,</p>
<p>Joe Gaylord<br>
COLI Inc.<br>
</p>
</div>
<div class="moz-cite-prefix"><br>
</div>
<div class="moz-cite-prefix">On 1/3/2019 12:18 PM, Joe Gaylord
wrote:<br>
</div>
<blockquote type="cite"
cite="mid:5ac65daf-a175-3192-c565-35184f2df87c@torchlake.com">
<meta http-equiv="Content-Type" content="text/html;
charset=UTF-8">
<div class="moz-cite-prefix">The Asterisk logs is not showing
any error about not finding a file and doesn't even
acknowledge the pressing of the '*' key on the phone.
Voicemail access internally works by dialing 2000, but not
by using the * to access from the outside. <br>
</div>
<div class="moz-cite-prefix"><br>
</div>
<div class="moz-cite-prefix">Thank You,</div>
<div class="moz-cite-prefix"><br>
Joe Gaylord<br>
</div>
<div class="moz-cite-prefix"><br>
</div>
<div class="moz-cite-prefix">On 12/29/2018 12:15 AM, Walter
Klomp wrote:<br>
</div>
<blockquote type="cite"
cite="mid:AE14B67A-C5DA-43E7-B96A-9702807CB5C1@myrepublic.net">
<meta http-equiv="content-type" content="text/html;
charset=UTF-8">
Reading the asterisk log will give you some hints especially
the digits issue which is a long standing problem. You just
have to put the digit files in the right place. (Somewhere
in /usr/share if my memory serves me right).<br>
<br>
<div id="AppleMailSignature" dir="ltr">Yours sincerely,
<div>Walter</div>
</div>
<div dir="ltr"><br>
On 29 Dec 2018, at 3:40 AM, Joe Gaylord <<a
href="mailto:joe@torchlake.com" moz-do-not-send="true">joe@torchlake.com</a>>
wrote:<br>
<br>
</div>
<blockquote type="cite">
<div dir="ltr">
<meta http-equiv="Content-Type" content="text/html;
charset=UTF-8">
<div class="moz-cite-prefix">I have the asterisks
sounds, but the problem is accessing the voicemail
from the outside and pressing of the asterisk key '*'
doesn't interrupt the unavailable greeting. It just
doesn't do anything, when pressed. <br>
<div class="moz-cite-prefix"><br>
</div>
Joe Gaylord<br>
COLI Inc. </div>
<div class="moz-cite-prefix"><br>
</div>
<div class="moz-cite-prefix">On 12/28/2018 12:17 PM, Joe
Gaylord wrote:<br>
</div>
<blockquote type="cite"
cite="mid:c9b3bc98-8dd2-d0ad-dac6-03505ea54936@torchlake.com">
<meta http-equiv="Content-Type" content="text/html;
charset=UTF-8">
<div class="moz-cite-prefix">
<div class="moz-cite-prefix">Has there been any
solution to this? I am having the same problem
and can't seem to find a work-around. <br>
</div>
<div class="moz-cite-prefix"><br>
</div>
<div class="moz-cite-prefix">Thank You,</div>
<br>
Joe Gaylord<br>
COLI Inc.</div>
<div class="moz-cite-prefix"><br>
</div>
<div class="moz-cite-prefix">On 3/13/2018 1:51 PM,
Clint Wiley wrote:<br>
</div>
<blockquote type="cite"
cite="mid:3F14BF6B-7AB9-4F3A-97D4-8167643C602C@hagerstownfiber.com">
<meta http-equiv="Content-Type" content="text/html;
charset=UTF-8">
I’m having the same problems.
<div class=""><br class="">
<div class="">Thanks,<br class="">
_________________________<br class="">
Clint Wiley<br class="">
Hagerstown Fiber Internet </div>
<div><br class="">
<blockquote type="cite" class="">
<div class="">On Mar 13, 2018, at 1:42 PM,
Brian Pelletier <<a
href="mailto:brian.pelletier@aloe-me.net"
class="" moz-do-not-send="true">brian.pelletier@aloe-me.net</a>>
wrote:</div>
<br class="Apple-interchange-newline">
<div class="">
<div class="">
<div
style="font-size:10pt;font-family:Verdana,Arial,Helvetica,sans-serif;"
class=""> Just doing a follow up to see
if anyone has experienced either one of
these issues or have a good starting
spot for me.<br class="">
<br class="">
<div id="" class="">
<div class=""><span style="font-size:
10pt;" class="">Brian Pelletier</span></div>
</div>
<br class="">
<div class="zmail_extra">
<div id="1" class=""><br class="">
---- On Fri, 09 Mar 2018 11:36:37
-0500 <b class=""><<a
href="mailto:brian.pelletier@aloe-me.net"
class="" moz-do-not-send="true">brian.pelletier@aloe-me.net</a>></b>
wrote ---- <br class="">
</div>
<blockquote style="border-left: 1px
solid #0000FF; padding-left: 6px;
margin:0 0 0 5px" class="">
<meta class="">
<div class="">
<div style="font-size: 10pt;
font-family: Verdana, Arial,
Helvetica, sans-serif" class="">
I am having 2 issues with
voicemail since my initial
install. I am running mr5.5.3.<br
class="">
<br class="">
ISSUE 1 -<br class="">
when dialing into the voicemail
system or hitting someone
voicemail box hitting the "*"
should interrupt the message
from what I have read and allow
you to enter you phone number to
gain access to your box. hitting
the star only makes a sound and
does nothing hitting "#" still
skips the greeting and all other
buttons work (including "*")
once you are in the voicemail
system. I cant find any errors
in any logs and I have tried
using different codex with no
luck. has anyone run into this
and know if its just a bug or
how to go about fixing it?<br
class="">
<br class="">
ISSUE 2 - <br class="">
when trying checking voicemails
from a phone by dialing in I am
getting a fast busy when it gets
to the point of announcing the
time stamp. I hear the number
of messages in the box and it
starts to say to announce
"message 1 loft on...), this is
where it goes fast busy. The
messages to email out just fine
and the WAV file plays. I can
even log into the CSC portal and
play the messages there and
delete them after. In the log I
can see that the system does
read correctly how many messages
the box has but when it goes to
play them it says no file
found. I'm guessing that maybe
the config file is looking in
the wrong place or maybe storing
them in the wrong place. Anyone
know what directions i should go
with this one ?<br class="">
<br class="">
Thanks,<br class="">
<div class="">
<div class=""><span
style="font-size: 10pt"
class="">Brian Pelletier</span></div>
</div>
</div>
<br class="">
</div>
</blockquote>
<br class="">
</div>
<br class="">
</div>
<br class="">
</div>
_______________________________________________<br class="">
Spce-user mailing list<br class="">
<a href="mailto:Spce-user@lists.sipwise.com"
class="" moz-do-not-send="true">Spce-user@lists.sipwise.com</a><br
class="">
<a class="moz-txt-link-freetext"
href="https://lists.sipwise.com/listinfo/spce-user"
moz-do-not-send="true">https://lists.sipwise.com/listinfo/spce-user</a><br
class="">
</div>
</blockquote>
</div>
<br class="">
</div>
<br>
<fieldset class="mimeAttachmentHeader"></fieldset>
<pre class="moz-quote-pre" wrap="">_______________________________________________
Spce-user mailing list
<a class="moz-txt-link-abbreviated" href="mailto:Spce-user@lists.sipwise.com" moz-do-not-send="true">Spce-user@lists.sipwise.com</a>
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</pre>
</blockquote>
<p><br>
</p>
<pre class="moz-signature" cols="72">--
Michael 'Joe' Gaylord
COLI Inc.
Office: 888.299.0071 Ext 220
Office Direct: 231.354.7063
Fax: 888.990.0709
</pre>
<br>
<fieldset class="mimeAttachmentHeader"></fieldset>
<pre class="moz-quote-pre" wrap="">_______________________________________________
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</pre>
</blockquote>
<p><br>
</p>
<pre class="moz-signature" cols="72">--
Michael 'Joe' Gaylord
COLI Inc.
Office: 888.299.0071 Ext 220
Office Direct: 231.354.7063
Fax: 888.990.0709
</pre>
</div>
</blockquote>
<blockquote type="cite">
<div dir="ltr"><span>_______________________________________________</span><br>
<span>Spce-user mailing list</span><br>
<span><a href="mailto:Spce-user@lists.sipwise.com"
moz-do-not-send="true">Spce-user@lists.sipwise.com</a></span><br>
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href="https://lists.sipwise.com/listinfo/spce-user"
moz-do-not-send="true">https://lists.sipwise.com/listinfo/spce-user</a></span><br>
</div>
</blockquote>
<br>
<span
style="color:rgb(34,34,34);font-family:sans-serif;background-color:rgb(255,255,255)"><font
size="1"><span style="font-family:Arial;color:rgb(102,102,102);font-style:italic;vertical-align:baseline;white-space:pre-wrap">The contents of this email and any attachments are confidential and may also be privileged. You must not disseminate the contents of this email and any attachments without permission of the sender. If you have received this email by mistake, please delete all copies and inform the sender immediately. You may refer to our company's Privacy Policy </span><span style="color:rgb(102,102,102);font-family:Arial;font-style:italic;vertical-align:baseline;white-space:pre-wrap"><a href="https://myrepublic.net/sg/legal/terms-of-use-policies/privacy-policy/" target="_blank" moz-do-not-send="true">here</a></span><span style="font-family:Arial;color:rgb(102,102,102);font-style:italic;vertical-align:baseline;white-space:pre-wrap">.</span></font></span>
</blockquote>
<p><br>
</p>
<pre class="moz-signature" cols="72">--
Michael 'Joe' Gaylord
COLI Inc.
Office: 888.299.0071 Ext 220
Office Direct: 231.354.7063
Fax: 888.990.0709
</pre>
<br>
<fieldset class="mimeAttachmentHeader"></fieldset>
<pre class="moz-quote-pre" wrap="">_______________________________________________
Spce-user mailing list
<a class="moz-txt-link-abbreviated" href="mailto:Spce-user@lists.sipwise.com" moz-do-not-send="true">Spce-user@lists.sipwise.com</a>
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</pre>
</blockquote>
<p><br>
</p>
<pre class="moz-signature" cols="72">--
Michael 'Joe' Gaylord
COLI Inc.
Office: 888.299.0071 Ext 220
Office Direct: 231.354.7063
Fax: 888.990.0709
</pre>
</div>
<div dir="ltr"><span>_______________________________________________</span><br>
<span>Spce-user mailing list</span><br>
<span><a href="mailto:Spce-user@lists.sipwise.com"
moz-do-not-send="true">Spce-user@lists.sipwise.com</a></span><br>
<span><a href="https://lists.sipwise.com/listinfo/spce-user"
moz-do-not-send="true">https://lists.sipwise.com/listinfo/spce-user</a></span><br>
</div>
</blockquote>
<p><br>
</p>
<pre class="moz-signature" cols="72">--
Michael 'Joe' Gaylord
COLI Inc.
Office: 888.299.0071 Ext 220
Office Direct: 231.354.7063
Fax: 888.990.0709
</pre>
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