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</head><body><p>Hi Manuel,</p><p>installation log attached. </p><pre class="tw-data-text tw-ta tw-text-small" dir="ltr" data-placeholder="Traduzione" data-fulltext="">as you can see in the log network during installation is working. I installed and upgraded correctly previous versions (all 5.X).<br>Upgrade from previous version to latest one, same results.<br> </pre><p>links : </p><p>[1] <a href="https://docs.mgm.sipwise.com/public/mr6.5.3/spce/?_href=ar01s14.html">https://docs.mgm.sipwise.com/public/mr6.5.3/spce/?_href=ar01s14.html</a></p><p> <a href="https://docs.mgm.sipwise.com/public/mr6.5.3/spce/?_href=ar01s03.html#_vagrant_box_for_virtualbox">https://docs.mgm.sipwise.com/public/mr6.5.3/spce/?_href=ar01s03.html#_vagrant_box_for_virtualbox</a></p><p><a href="https://docs.mgm.sipwise.com/public/mr6.5.3/spce/?_href=ar01s03.html#_using_sipwise_c5_install_cd_recommended">https://docs.mgm.sipwise.com/public/mr6.5.3/spce/?_href=ar01s03.html#_using_sipwise_c5_install_cd_recommended</a></p><p>are unreachbles.</p><p>I performed installation using Sipwise C5 install CD, tried with C5 installer too</p><p><br></p><p>Warning: cannot read /etc/mysql/sipwise.cnf, continue anyway<br>Warning: cannot read /etc/ngcp-status/ngcp-status.conf, using default values<br>du: cannot access '/ngcp-data/mysql/': No such file or directory<br>2019-01-25 14:12:11 : Error: Configuration file /etc/ngcp-config/config.yml does not exist (unconfigured?) - exiting.<br>2019-01-25 14:12:16 : Error: Configuration file /etc/ngcp-config/config.yml does not exist (unconfigured?) - exiting.<br>+---------------------------+---------------------------------------------- 2019-01-25 14:12:16 -+<br>| 192.168.1.211 | NGCP: CE mr6.5.3 |<br>| spce | NGCP: subscribers: locations: calls: |<br>| spce. | OS: stretch (9.7) 4.9.0-8-amd64 SMP (ext4) |<br>| (PRODUCTION - ACTIVE) | CPU: 1 = 1 x Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz (HT) |<br>| | HW: VirtualBox by innotek GmbH |<br>| | BIOS: VirtualBox (12/01/2006) by innotek GmbH |<br>| | RAM: 2.0G (used 2%/cache 91%) systemd[0.3%] sshd[0.3%] |<br>| | LA: system load OK: 0.00 0.00 0.00 |<br>| | DISK: /dev/sda [HDD] /dev/sr0 [CDROM] |<br>| | DISK: space used /ngcp-data[1%] /ngcp-fallback[1%] /[27%] |<br>| | DISK: inodes in use /ngcp-data[1%] /ngcp-fallback[1%] /[17%] |<br>| | SWAP: SWAP is not found, check and enable it |<br>| | LAN: detected 1 DNS server only, recommended 2+ DNS servers! |<br>| | WAN: failed to ping 'debian.sipwise.com' |<br>| | CFG: [8fbea8e] /etc/default/grub changes (11 minutes ago) |<br>| | CFG: broken YML schema, run 'ngcpcfg --validate check'! |<br>| | NGCP: Missing license key file '/etc/ngcp-license-key' |<br>| | NGCP: No license key, CloudPBX LOCKED |<br>| | NGCP: allowed root remote SSH by password, use 'without-password' |<br>| | DB: Failed to get mysql size /ngcp-data/mysql/ |<br>| | HEAL: influx database list cannot be fetched |<br>| | HEAL: grafana sqlite database does not exist |<br>| | MODs: License OFF, CloudPBX ON, |<br>+-------------------7 sec---+----- ---------------------------------------6.5.3.1+0~mr6.5.3.1---+</p><p>I don't know why | | WAN: failed to ping 'debian.sipwise.com' | </p><p><br></p><p><br></p><blockquote>Il 25 gennaio 2019 alle 11.54 Manuel Montecelo <mmontecelo@sipwise.com> ha scritto:<br></blockquote><blockquote><p>Hello,</p><p>2019-01-24 19:11 rleone.soluzioni@libero.it:</p><blockquote><p>Hi,<br>after installed new sipwise (versions ex. 6.5.1->6.5.3) and rebooted software not working. I noticed that in /etc/ngcp-config are missing many files.</p></blockquote><p>I performed upgrades both in our automated test infra and a VM installing and<br>upgrading manually, following instructions in [1], and I didn't detect any<br>problem. Automated tests were run, including checks about mysql and other<br>config, and no problem was detected.</p><p>[1] <a href="https://docs.mgm.sipwise.com/public/mr6.5.3/spce/?_href=ar01s14.html">https://docs.mgm.sipwise.com/public/mr6.5.3/spce/?_href=ar01s14.html</a></p><p>But these are pristine systems, the config if the system is different in your<br>case, and the network too. Do you still have the log of this upgrade? It<br>should be in /var/log/, with a name similar to:</p><p>/var/log/ngcp-upgrade-mr6.5.3-1548408214.log</p><blockquote><p>The installation is incomplete. The command ngcp-status :</p><p># ngcp-status</p><p>Debian 9,7 stretch + Sipwise C5 installer package<br>+-------------------------------------+---------------------------------------------- 2019-01-24 17:51:51 --------------------------------+<br>| 192.168.1.176 | NGCP: CE mr6.5.3 |<br>...<br>| | WAN: failed to ping 'debian.sipwise.com' |<br>...<br>| | NGCP: No line with GRUB_CMDLINE_LINUX_DEFAULT containing net.ifnames=0 |<br>| | in /etc/default/grub |</p></blockquote><p>Does the network work at all in that system? Can you ping to outside servers?</p><blockquote><p>After installation with CD (sip_provider_mr6.5.3.iso)</p><p>Warning: cannot read /etc/mysql/sipwise.cnf, continue anyway<br>Warning: cannot read /etc/ngcp-status/ngcp-status.conf, using default values<br>du: cannot access '/ngcp-data/mysql/': No such file or directory<br>2019-01-24 18:57:14 : Error: Configuration file /etc/ngcp-config/config.yml does not exist (unconfigured?) - exiting.<br>2019-01-24 18:57:20 : Error: Configuration file /etc/ngcp-config/config.yml does not exist (unconfigured?) - exiting.</p><p># ngcp-status<br>...<br>| | WAN: failed to ping 'debian.sipwise.com' |</p></blockquote><p>Same problem about connectivity detected.</p><blockquote><p>I tried to install sipwise CE on Virtual Box with same results. Tried on OVH's dedicated server too but installation failed</p></blockquote><p>I can install sucessfully with the instructions in:</p><p><a href="https://docs.mgm.sipwise.com/public/mr6.5.3/spce/?_href=ar01s03.html#_vagrant_box_for_virtualbox">https://docs.mgm.sipwise.com/public/mr6.5.3/spce/?_href=ar01s03.html#_vagrant_box_for_virtualbox</a></p><p>Also with the .iso and installing in virtualbox, as per:</p><p><a href="https://docs.mgm.sipwise.com/public/mr6.5.3/spce/?_href=ar01s03.html#_using_sipwise_c5_install_cd_recommended">https://docs.mgm.sipwise.com/public/mr6.5.3/spce/?_href=ar01s03.html#_using_sipwise_c5_install_cd_recommended</a></p><p>It looks like the images themselves work fine, but they fail to configure the<br>system properly to be able to use the network in your case, or there's an<br>unrelated config in your network that it's preventing the system from working<br>properly.</p><p>If you can share the logs of the installations/upgrades, in /var/log/ngcp-*, we<br>can look into it in more detail.</p><p>Cheers.<br>--<br>Manuel Montecelo <mmontecelo@sipwise.com><br>Release Engineer</p><p>Sipwise GmbH, Campus 21/Europaring F15<br>AT-2345 Brunn am Gebirge</p><p>Office: +43(0)13012029 | Website: <a href="https://www.sipwise.com">https://www.sipwise.com</a></p></blockquote></body></html>