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</o:shapelayout></xml><![endif]--></head><body lang=DE-AT link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Contract locking apraoch was not changed actually.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Basically this can happen only if the contracts of a cdr are retrieved via panel/api while rate-o-mat tries to rate the cdr, and the panel/api request take longer time.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Do you have scripts that poll subscriber or contract collections? What times of day did the errors occur?<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Eg. the credit warning job script also uses api to retrive data and was fixed to iterate the full collection, so it has longer processing times and could be causing this.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Rate-o-mat retries up to 3 times (by default). So an option for now is to increase the retry count, decrease the rate-o-mat cdr batch size or increase the mysql lock timeout.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>We are currently working on refactoring the fraud and credit warning jobs.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>br<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=DE style='mso-fareast-language:DE-AT'>Von:</span></b><span lang=DE style='mso-fareast-language:DE-AT'> Spce-user [mailto:spce-user-bounces@lists.sipwise.com] <b>Im Auftrag von </b>Hohl Matthias<br><b>Gesendet:</b> Freitag, 19. Juli 2019 23:51<br><b>An:</b> spce-user@lists.sipwise.com<br><b>Betreff:</b> [Spce-user] rate-o-mat FATAL error lock wait timeout exceede<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hello,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US>since update to 6.5.5 few months ago I regonized that rate-o-mat fails every few days.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>This is the log entry:<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:DE-AT'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:DE-AT'>root@spce:~# grep FATAL /var/log/ngcp/rate-o-mat.log<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:DE-AT'>Jul 19 23:12:50 spce (info) rate-o-mat[10861]: FATAL: FATAL: Error executing contract row lock statement: Lock wait timeout exceeded; try restarting transaction<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>After a rate-o-mat restart everything works fine for few days but then same happens again.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Is there a fix for this “new” error?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Thank you.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Matthias<o:p></o:p></span></p></div></body></html>