<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div dir="ltr">Looks like no billing fee was found for your call.</div><div dir="ltr">Can you send me the number you called and the billing fee entry which should match this call?</div><div dir="ltr"><br><blockquote type="cite">Am 23.02.2021 um 15:24 schrieb Viraj Balgobind <ideatells@outlook.com>:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr">
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<p class="MsoNormal"><span lang="EN-GB">Hi Matthias,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">The rates are not applied to an outbound call, not on the peer and not on the customer.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">When I click on the subscriber > call log I see the inbound and outbound call log and it is not being rated.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Please check the following screenshot:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><div><image002.png></div></span><span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Kind regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Viraj<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="en-NL"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="mso-fareast-language:#2000">From:</span></b><span lang="EN-US" style="mso-fareast-language:#2000"> Matthias Hohl <matthias.hohl@telematica.at>
<br>
<b>Sent:</b> Tuesday, 23 February 2021 15:06<br>
<b>To:</b> 'Viraj Balgobind' <ideatells@outlook.com>; spce-user@lists.sipwise.com<br>
<b>Subject:</b> AW: [Spce-user] Billing not working<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="DE-AT">Hey,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="DE-AT"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">what did you mean, they are not applied to your calls?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">If you go into the subscriber > call log… did you see the calls there and also the rated amount?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="DE" style="mso-fareast-language:DE-AT">Von:</span></b><span lang="DE" style="mso-fareast-language:DE-AT"> Viraj Balgobind <<a href="mailto:ideatells@outlook.com">ideatells@outlook.com</a>>
<br>
<b>Gesendet:</b> Dienstag, 23. Februar 2021 14:38<br>
<b>An:</b> <a href="mailto:spce-user@lists.sipwise.com">spce-user@lists.sipwise.com</a><br>
<b>Betreff:</b> [Spce-user] Billing not working<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="DE-AT"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Dear,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">I am facing an issue with applying a billing profile to my subscribers and peers.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">I applied the billing profile to my peers and customer, but the rates are not applied to my calls.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">I used a CSV to upload my rates. An example is one the following:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">.,^35526490,out, VoIP, VoIP,3,1,0.233333333,1,3,1,0.233333333,1,0,prefix<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">.,^35526523,out, VoIP, VoIP,3,1,0.233333333,1,3,1,0.233333333,1,0,prefix<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">.,^35526563,out, VoIP, VoIP,3,1,0.233333333,1,3,1,0.233333333,1,0,prefix<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">I checked the following logs:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">root@spce:/var/log/ngcp# cat cdr.log<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Feb 23 12:37:23 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 145.623999 CDR/sec<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Feb 23 12:47:06 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 1 CDRs was 6857 us.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Feb 23 12:47:06 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 145.836372 CDR/sec<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Feb 23 12:47:49 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 1 CDRs was 7676 us.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Feb 23 12:47:49 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 130.276186 CDR/sec<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Feb 23 12:48:12 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 0 CDRs was 2176 us.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Feb 23 12:48:12 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 0.000000 CDR/sec<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Feb 23 12:48:22 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 1 CDRs was 6967 us.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Feb 23 12:48:22 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 143.533802 CDR/sec<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Feb 23 12:48:25 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 0 CDRs was 1353 us.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Feb 23 12:48:25 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 0.000000 CDR/sec<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Feb 23 12:48:35 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 1 CDRs was 6205 us.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Feb 23 12:48:35 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 161.160355 CDR/sec<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Feb 23 13:13:08 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 1 CDRs was 6586 us.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Feb 23 13:13:08 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 151.837230 CDR/sec<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Feb 23 13:17:41 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 0 CDRs was 1706 us.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Feb 23 13:17:41 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 0.000000 CDR/sec<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Feb 23 13:17:51 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 1 CDRs was 5205 us.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Feb 23 13:17:51 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 192.122959 CDR/sec<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Feb 23 13:23:24 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 1 CDRs was 7136 us.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Feb 23 13:23:24 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 140.134529 CDR/sec<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Feb 23 13:23:27 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 1 CDRs was 8149 us.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Feb 23 13:23:27 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 122.714443 CDR/sec<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Feb 23 13:23:50 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 1 CDRs was 7276 us.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Feb 23 13:23:50 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 137.438153 CDR/sec<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">root@spce:/var/log/ngcp# cat rate-o-mat.log
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">root@spce:/var/log/ngcp#<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">This is what I see when I click on customers in the menu. It looks like it is applied to the customer.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><div><image001.png></div></span><span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Could you help me out with this issue?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Kind regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Viraj<o:p></o:p></span></p>
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