<div dir="auto">Check if your firewall is open for the rtp ports 30000-45000 that’s probably the issue. Matching the range in your config.yml </div><div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, 18 Mar 2022 at 12:01, VoIP Mail <<a href="mailto:voip@1469.nl">voip@1469.nl</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div>
<div dir="ltr">
<div></div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)" dir="ltr">
</div>
<p style="font-size:15px;background-color:rgb(255,255,255);margin:0px"><span lang="en-US" style="margin:0px;color:rgb(33,33,33)!important">Dear,</span><span style="margin:0px;color:rgb(33,33,33)!important"></span></p>
<p style="font-size:15px;background-color:rgb(255,255,255);margin:0px"><span lang="en-US" style="margin:0px;color:rgb(33,33,33)!important"> </span><span style="margin:0px;color:rgb(33,33,33)!important"></span></p>
<p style="font-size:15px;background-color:rgb(255,255,255);margin:0px"><span lang="en-US" style="margin:0px;color:rgb(33,33,33)!important">I am running CE Sipwise NGCP platform version 'mr8.5.3', and randomly there is no sound on incoming calls. After I
restart the ngcp server the RTP traffic is coming back and is being processed. This problem occur on all of my incoming calls with different peering groups. The call will get connected and the duration timer is ticking, but there is no RTP strem..</span><span style="margin:0px;color:rgb(33,33,33)!important"></span></p>
<p style="font-size:15px;background-color:rgb(255,255,255);margin:0px"><span lang="en-US" style="margin:0px;color:rgb(33,33,33)!important"> </span><span style="margin:0px;color:rgb(33,33,33)!important"></span></p>
<p style="font-size:15px;background-color:rgb(255,255,255);margin:0px"><span lang="en-US" style="margin:0px;color:rgb(33,33,33)!important">How can I troubleshoot this the best and which logfles do I have to check?</span><span style="margin:0px;color:rgb(33,33,33)!important"></span></p>
<p style="font-size:15px;background-color:rgb(255,255,255);margin:0px"><span lang="en-US" style="margin:0px;color:rgb(33,33,33)!important"> </span><span style="margin:0px;color:rgb(33,33,33)!important"></span></p>
<p style="font-size:15px;background-color:rgb(255,255,255);margin:0px"><span lang="en-US" style="margin:0px;color:rgb(33,33,33)!important">Kind regards,</span><span style="margin:0px;color:rgb(33,33,33)!important"></span></p>
<p style="font-size:15px;background-color:rgb(255,255,255);margin:0px"><span lang="en-US" style="margin:0px;color:rgb(33,33,33)!important">Viraj</span></p></div></div><div><div dir="ltr">
<div dir="ltr"><font size="2"><span style="font-size:11pt">
<div><a href="http://lists.sipwise.com/mailman/listinfo/spce-user_lists.sipwise.com" target="_blank"></a><br>
</div>
</span></font></div>
</div>
</div>
-- <br>
Spce-user mailing list<br>
<a href="mailto:Spce-user@lists.sipwise.com" target="_blank">Spce-user@lists.sipwise.com</a><br>
<a href="http://lists.sipwise.com/mailman/listinfo/spce-user_lists.sipwise.com" rel="noreferrer" target="_blank">http://lists.sipwise.com/mailman/listinfo/spce-user_lists.sipwise.com</a><br>
</blockquote></div></div>-- <br><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><img src="https://scribe-mail.myrepublic.net/s2/e7labgpn.gif" width="1" height="1" alt="Email header"><table dir="ltr" width="500" cellspacing="0" cellpadding="0" style="border:0"><tr><td height="16" style="line-height:0px" colspan="2"></td></tr><tr><td style="width:1%;padding-right:24px" valign="top"><a href="https://scribe-mail.myrepublic.net/s2/46qarekj" style="text-decoration:none;line-height:88px;font-size:0px" target="_blank"><img src="https://scribe-mail.myrepublic.net/s2/yhj2lov1.png" height="88" width="144" border="0" alt="Company logo" style="display:block"></a></td><td valign="top"><table cellspacing="0" cellpadding="0" style="border:0"><tr><td style="color:#7c04fc;font-size:15px;line-height:18px;font-family:Helvetica,'Helvetica Neue',Arial,sans-serif;font-weight:bold" align="left"> Walter Klomp </td></tr><tr><td style="color:#7c838b;font-size:14px;line-height:21px;font-family:Helvetica,'Helvetica Neue',Arial,sans-serif" align="left"> Head of Voice Network </td></tr><tr><td height="16" style="line-height:0px"></td></tr><tr><td><table cellspacing="0" cellpadding="0" style="border:0"><tr><td width="20" valign="middle"><img src="https://scribe-mail.myrepublic.net/s2/0ukrxotx.png" width="10" height="10" alt="Phone"></td><td style="color:#364a61;font-size:14px;line-height:21px;font-family:Helvetica,'Helvetica Neue',Arial,sans-serif"><a style="text-decoration:none;color:#364a61" href="tel:+6568161120" target="_blank"><strong style="text-decoration:none;font-weight:normal;color:#364a61">+6568161120</strong></a></td></tr><tr><td width="20" valign="middle"><img src="https://scribe-mail.myrepublic.net/s2/nhmt84oe.png" width="10" height="10" alt="Phone"></td><td style="color:#364a61;font-size:14px;line-height:21px;font-family:Helvetica,'Helvetica Neue',Arial,sans-serif"><a style="text-decoration:none;color:#364a61" href="mailto:walter@myrepublic.net" target="_blank"><strong style="text-decoration:none;font-weight:normal;color:#364a61">walter@myrepublic.net</strong></a></td></tr></table></td></tr><tr><td height="16" style="line-height:0px"></td></tr><tr><td style="font-size:14px;line-height:21px;font-family:Helvetica,'Helvetica Neue',Arial,sans-serif;color:#364a61" align="left"> Beyond Work: <span style="color:#7c04fc">VR Sim Racing, F1, Travel</span></td></tr><tr><td height="16" style="line-height:0px"></td></tr><tr><td style="font-size:14px;line-height:21px;color:#8d8f99;font-family:Helvetica,'Helvetica Neue',Arial,sans-serif" align="left"> 11 Lorong 3 Toa Payoh, #04-11/15, Jackson Square, Block B, Singapore 319579 </td></tr><tr><td style="font-size:14px;line-height:21px;color:#364a61;font-family:Helvetica,'Helvetica Neue',Arial,sans-serif" align="left"><a style="text-decoration:none;color:#364a61" href="https://scribe-mail.myrepublic.net/s2/t1t0okpn" target="_blank"><strong style="text-decoration:none;font-weight:normal;color:#364a61">www.myrepublic.net</strong></a></td></tr><tr><td valign="top" style="padding-top:16px"><table cellspacing="0" cellpadding="0" style="border:0"><tr><td valign="middle" width="30" style="line-height:0px;color:#7c04fc;margin-right:6px" align="left"><a href="https://scribe-mail.myrepublic.net/s2/fk13nj3k" style="text-decoration:none;color:#7c04fc" target="_blank"><strong style="text-decoration:none;font-weight:normal;color:#7c04fc"><img style="display:block" width="24" height="24" alt="facebook-f" src="https://scribe-mail.myrepublic.net/s2/4x68wn6h.png"></strong></a></td><td valign="middle" width="36" style="line-height:0px;color:#7c04fc;margin-left:6px;margin-right:6px" align="center"><a href="https://scribe-mail.myrepublic.net/s2/z96g2lp1" style="text-decoration:none;color:#7c04fc" target="_blank"><strong style="text-decoration:none;font-weight:normal;color:#7c04fc"><img style="display:block" width="24" height="24" alt="instagram" src="https://scribe-mail.myrepublic.net/s2/ll2vya8x.png"></strong></a></td><td valign="middle" width="36" style="line-height:0px;color:#7c04fc;margin-left:6px;margin-right:6px" align="center"><a href="https://scribe-mail.myrepublic.net/s2/y3q7szjh" style="text-decoration:none;color:#7c04fc" target="_blank"><strong style="text-decoration:none;font-weight:normal;color:#7c04fc"><img style="display:block" width="24" height="24" alt="twitter" src="https://scribe-mail.myrepublic.net/s2/i8wuud6w.png"></strong></a></td><td valign="middle" width="30" style="line-height:0px;color:#7c04fc;margin-left:6px" align="right"><a href="https://scribe-mail.myrepublic.net/s2/njigpzvx" style="text-decoration:none;color:#7c04fc" target="_blank"><strong style="text-decoration:none;font-weight:normal;color:#7c04fc"><img style="display:block" width="24" height="24" alt="linkedin-in" src="https://scribe-mail.myrepublic.net/s2/mn5fw30g.png"></strong></a></td></tr></table></td></tr><tr><td height="16" style="line-height:0px"></td></tr><tr><td height="12" style="border-top:1px solid #f5f5f5"></td></tr><tr><td style="font-size:11px;line-height:16px;font-family:Helvetica,'Helvetica Neue',Arial,sans-serif;color:#9e9ea6"> The information in this message is privileged and confidential. If you are not the intended recipient of this email, please don't read, copy, use, distribute or tell anyone about it; kindly destroy it and notify the sender by return email. Please advise immediately if you or your employer does not consent to email for messages of this kind. Any content that is not concerned with MyRepublic business reflects the views of the sender only and not those of MyRepublic. </td></tr></table></td></tr><tr><td height="40" colspan="2"></td></tr></table></div>
<br>
<span style="color:rgb(34,34,34);font-family:sans-serif;background-color:rgb(255,255,255)"><font size="1"><span style="font-family:Arial;color:rgb(102,102,102);font-style:italic;vertical-align:baseline;white-space:pre-wrap">The contents of this email and any attachments are confidential and may also be privileged. You must not disseminate the contents of this email and any attachments without permission of the sender. If you have received this email by mistake, please delete all copies and inform the sender immediately. You may refer to our company's Privacy Policy </span><span style="color:rgb(102,102,102);font-family:Arial;font-style:italic;vertical-align:baseline;white-space:pre-wrap"><a href="https://myrepublic.net/sg/legal/terms-of-use-policies/privacy-policy/" target="_blank">here</a></span><span style="font-family:Arial;color:rgb(102,102,102);font-style:italic;vertical-align:baseline;white-space:pre-wrap">.</span></font></span>