<html><body><div style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000"><div> <!--StartFragment--><span style="color: #000000; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #f5f5f5; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;" data-mce-style="color: #000000; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #f5f5f5; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Hi, as recommended I checked the logs and during the installation the user was correctly created (installation was mr8.3.1) .. So it must have been deleted later by some update ... I am attaching the installation log concerning the user sipwise</span><!--EndFragment--><div style="clear: both;" data-mce-style="clear: both;"><br data-mce-bogus="1"></div><div style="clear: both;" data-mce-style="clear: both;"><div style="clear: both;" data-mce-style="clear: both;">* Creating missing /ngcp-data/home.</div><div style="clear: both;" data-mce-style="clear: both;">* Creating user sipwise with home directory /ngcp-data/home/sipwise.</div><div style="clear: both;" data-mce-style="clear: both;">* Creating compatibility symlink from /var/sipwise to /ngcp-data/home/sipwise</div><div style="clear: both;" data-mce-style="clear: both;">* Adding user sipwise to groups _ngcp-api and _ngcp-admin.</div><div style="clear: both;" data-mce-style="clear: both;">Adding user `sipwise' to group `_ngcp-api' ...</div><div style="clear: both;" data-mce-style="clear: both;">Adding user sipwise to group _ngcp-api</div><div style="clear: both;" data-mce-style="clear: both;">Done.</div><div style="clear: both;" data-mce-style="clear: both;">Adding user `sipwise' to group `_ngcp-admin' ...</div><div style="clear: both;" data-mce-style="clear: both;">Adding user sipwise to group _ngcp-admin</div><div style="clear: both;" data-mce-style="clear: both;">Done.</div><div style="clear: both;" data-mce-style="clear: both;">* Creating .ssh directory for user sipwise.</div><div style="clear: both;" data-mce-style="clear: both;">* Updating '/etc/sudoers.d/sipwise'.</div><div style="clear: both;" data-mce-style="clear: both;">* Disabling password for user 'sipwise' in /etc/passwd.</div><div style="clear: both;" data-mce-style="clear: both;">passwd: password expiry information changed.</div><div style="clear: both;" data-mce-style="clear: both;"><br></div><div style="clear: both;" data-mce-style="clear: both;">* User 'sipwise' is not in /etc/passwd (LDAP?), skipping disabling password here.</div><div style="clear: both;" data-mce-style="clear: both;">* Support access successfully updated</div></div></div><div><br></div><div data-marker="__SIG_PRE__"><div class="" style="font-family:'segoe ui' , 'lucida sans' , sans-serif;font-size:14.16px"><strong class=""><span class="" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:small"><br></span></strong></div><div class="" style="font-family:'segoe ui' , 'lucida sans' , sans-serif;font-size:14.16px"><strong class=""><span class="" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:small"><br></span></strong></div><div class="" style="font-family:'segoe ui' , 'lucida sans' , sans-serif;font-size:14.16px"><strong class=""><span class="" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:small">Cappellari Danny</span></strong></div><div class=""><span class="" style="font-size:10pt"><span style="font-family:'calibri' , 'helvetica' , sans-serif , 'open sans';font-size:14.6667px">Customer Support Engineer</span> | <span class="" style="color:#000080"><strong class="">ConnectLife S.r.l</strong></span></span></div><div><br class=""></div><div class=""><span class="" style="font-size:10pt">Tel. <span class="Object" id="OBJ_PREFIX_DWT183_com_zimbra_phone" style="color:#005a95"><a style="color:#005a95">+39 045 2081019</a></span> | Mobile: <span class="Object" id="OBJ_PREFIX_DWT184_com_zimbra_phone" style="color:#005a95"><a style="color:#005a95">+39 392 4206436</a></span></span></div><div class=""><span class="" style="font-size:10pt"><span class="Object" id="OBJ_PREFIX_DWT185_ZmEmailObjectHandler" style="color:#005a95"><span class="Object" id="OBJ_PREFIX_DWT193_ZmEmailObjectHandler"><a href="mailto:cappellari@connectlife.it" rel="nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer nofollow noopener noreferrer" style="color:#005a95" target="_blank">cappellari@connectlife.it</a></span></span></span></div><div class="" style="font-family:'segoe ui' , 'lucida sans' , sans-serif;font-size:14.16px"><div style="font-family:'helvetica';font-size:12px"><br></div><img src="cid:09d659f188de3b4b45822fed28dca2b26be1330d@zimbra" data-mce-src="/home/cappellari@connectlife.it/Briefcase/firma-connectlife.jpg" doc="Briefcase/firma-connectlife.jpg"></div><div class="" style="font-family:'segoe ui' , 'lucida sans' , sans-serif;font-size:14.16px"><br><div style="font-family:'helvetica'"><span class="" style="color:#383838;font-family:'helvetica' , sans-serif"><span class="" style="font-size:xx-small">Questo documento è formato esclusivamente per il destinatario. Tutte le informazioni ivi contenute, compresi </span></span><span class="" style="font-size:x-small;color:#383838;font-family:'helvetica' , sans-serif">eventuali allegati, </span></div><div style="font-family:'helvetica'"><span class="" style="font-size:x-small;color:#383838;font-family:'helvetica' , sans-serif">sono da ritenere esclusivamente confidenziali e riservate secondo i termini del vigente D.Lgs. </span><span class="" style="font-size:x-small;color:#383838;font-family:'helvetica' , sans-serif">196/2003 in materia di privacy e </span></div><div style="font-family:'helvetica'"><span class="" style="font-size:x-small;color:#383838;font-family:'helvetica' , sans-serif">del Regolamento europeo 679/2016 – GDPR- e quindi ne è proibita l’utilizzazione </span><span class="" style="font-size:x-small;color:#383838;font-family:'helvetica' , sans-serif">ulteriore non autorizzata. Se avete ricevuto </span></div><div style="font-family:'helvetica'"><span class="" style="font-size:x-small;color:#383838;font-family:'helvetica' , sans-serif">per errore questo messaggio, Vi preghiamo cortesemente di contattare </span><span class="" style="font-size:x-small;color:#383838;font-family:'helvetica' , sans-serif">immediatamente il mittente e cancellare la e-mail.<br></span></div></div></div><br><hr id="zwchr" data-marker="__DIVIDER__"><div data-marker="__HEADERS__"><b>Da: </b>"Mykola Malkov" <mmalkov@sipwise.com><br><b>A: </b>"cappellari" <cappellari@connectlife.it><br><b>Cc: </b>"spce-user" <spce-user@lists.sipwise.com><br><b>Inviato: </b>Lunedì, 18 aprile 2022 10:44:04<br><b>Oggetto: </b>Re: [Spce-user] Error user sipwise during upgrade mr9.4.1 to mr9.5.4<br></div><br><div data-marker="__QUOTED_TEXT__">Hi <blockquote cite="1250628605.87512.1650103437113.JavaMail.zimbra@connectlife.it"><div style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt;color:#000000"><div><div style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt;color:#000000"><div><div>Hello!</div><div>I have a problem upgrading from mr9.4.1 to 9.5.4 .. I get sipwise user home directory error. The problem is that such user on system 9.4.1 does not exist. The log says the home directory is on ~ sipwise but it doesn't actually exist ..</div><div> </div><div>I tried to create the user with useradd sipwise --home / ngcp-data / home / sipwise</div><div> </div><div>The upgrade was successful, is the procedure correct?</div></div><div> </div><div><div>WARNING: Home of user sipwise not the new canonical '/ngcp-data/home/sipwise'</div><div> but also not the old canonical '/var/sipwise',</div><div> the current home was detected as: '~sipwise'</div><div> </div><div> Please move by hand the current home to '/ngcp-data/home/sipwise',</div><div> you can try with:</div><div> </div><div> # make a backup of the current home, for example:</div><div> cp -av ~sipwise '/ngcp-data/backup/ngcp-upgrade/ngcp-mr9.4.1-mr9.5.4//home-of-user-sipwise'</div><div> </div><div> and then</div><div> </div><div> mkdir -v --parents /ngcp-data/home/ && usermod --move-home --home /ngcp-data/home/sipwise sipwise</div><div> </div><div> or</div><div> </div><div> mkdir -v --parents /ngcp-data/home/ && mv -v ~sipwise /ngcp-data/home/sipwise</div><div> # ... and then edit /etc/passwd to change home of user sipwise by hand</div></div></div></div></div></blockquote>The user "sipwise" along with "cdrexport" and "ngcp-backup" are created during the NGCP installation so should exist on the system. Please check ngcp-installer.log why it wasn't created.<br>Creating it manually is ok as a workaround but better to find the real reason, maybe there are other problems.<br><br>WBR<br>Mykola Malkov<br><br></div></div></body></html>