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<div dir="ltr">I’m sorry, I said 11.5 LTS but it is actually 12.5.1 LTS. I tried upgrading to 13 at one point to see if it solved the issue, but the problem persisted, so I did another 12.5.1 clean install. No certificates, all default config. The problem will
arise as soon as you reboot after installation is fully done, regardless <span id="ms-outlook-ios-cursor"></span>it is a clean slate install, or data has been added to it.</div>
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<div dir="ltr">I also encountered the admin problem as soon as I changed the password for administrator. Role changes to (reseller). I had to go into the database and change the administrator account to is_system as a work around. I thought it was something
I had done wrong, but I saw it again after a clean install, so I assumed it was a bug.</div>
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<div dir="ltr">As for the logs, that is the puzzling part…</div>
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<div dir="ltr">/var/log/nginx/error.log is empty</div>
<div dir="ltr">/var/log/ngcp/nginx/error.log is also empty</div>
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<div dir="ltr">When the server boots, right before the login prompt shows up, you can see:</div>
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<p style="margin:0.0px 0.0px 0.0px 0.0px;font:12.0px Helvetica"><span style="font-family:'Helvetica';font-weight:normal;font-size:12.00px">[FAILED] Failed to start nginx.service - A high performance web server and a reverse proxy server.</span></p>
<p style="margin:0.0px 0.0px 0.0px 0.0px;font:12.0px Helvetica"><span style="font-family:'Helvetica';font-weight:normal;font-size:12.00px">[FAILED] Failed to start prometheus-nginx-exporter.service - </span>NGINX Prometheus Exporter.</p>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Walter Klomp <walter@myrepublic.net><br>
<b>Sent:</b> Sunday, January 19, 2025 10:31:24 AM<br>
<b>To:</b> Cesar Mora <cesarluis89@gmail.com><br>
<b>Cc:</b> spce-user@lists.sipwise.com <spce-user@lists.sipwise.com><br>
<b>Subject:</b> Re: [Spce-user] nginx and prometheus-nginx-exporter fail to load after reboot</font>
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<div dir="auto">Maybe do have a look at why nginx doesn’t boot. The logs are all in /var/log/nginx and in /var/log/ngcp</div>
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<div dir="auto">Rate-o-mat depends on valid billing entries. Will not affect operations but will affect credit control and CDR etc…. </div>
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<div dir="auto">Are you using any let’s encrypt certificates?</div>
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<div dir="auto">I’m running 12.5.1 as CE and other than a known bug on admin access rights it should just work out of the box. And I installed it from installer CD. </div>
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<div dir="auto">Just try to not update it to development 13.x first. <br clear="all">
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<div>On Sun, 19 Jan 2025 at 22:20, Cesar Mora <<a href="mailto:cesarluis89@gmail.com">cesarluis89@gmail.com</a>> wrote:<br>
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<div dir="ltr">Yup, done all that per the manual, otherwise the install is incomplete and won’t run. </div>
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<li style="list-style-type:"1) ""><span>boot with install cd</span></li><li style="list-style-type:"2) ""><span>Setup network interface</span></li><li style="list-style-type:"3) ""><span>Wait until full install is complete and asks for the first reboot.</span></li><li style="list-style-type:"4) ""><span>After first reboot, go into terminal multiplexer and run ngcp-initial-configuration.</span></li><li style="list-style-type:"5) ""><span>Move listening services from lo to neth0 (interface name in my case).</span></li><li style="list-style-type:"6) ""><span>Run first ngcpcfg apply ‘net config change’</span></li><li style="list-style-type:"7) "">Reboot again.</li><li style="list-style-type:"8) "">Config.yml is now updated with new listening interface name, run ngcpcfg apply ‘added network interface’</li><li style="list-style-type:"9) "">Now everything works perfectly fine, I added peering server, registered some test customers, all good!</li></ol>
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<div><span>Everything will keep working perfectly until I reboot the server for any reason. The server will boot, sip services work, ssh works, but ngix service will fail to boot, so no web UI. ngcp-services shows ngix and prometeus-ngix-exporter are managed
and on-boot but status is failed to start. Manually restarting them will get them up and running, but this is not the expected behaviour. Btw, ngcp-rate-o-mat service will start on boot, but also fails after the server has been running for a while, but doesn’t
seem to affect anything vital.</span></div>
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<div id="x_m_9180668916572416775divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt; font-family:Calibri,sans-serif; color:rgb(0,0,0)"><b style="font-family:Calibri,sans-serif">From:</b> Walter Klomp <<a href="mailto:walter@myrepublic.net" target="_blank" style="font-family:Calibri,sans-serif">walter@myrepublic.net</a>><br>
<b style="font-family:Calibri,sans-serif">Sent:</b> Sunday, January 19, 2025 9:35:28 AM<br>
<b style="font-family:Calibri,sans-serif">To:</b> Cesar Mora <<a href="mailto:cesarluis89@gmail.com" target="_blank" style="font-family:Calibri,sans-serif">cesarluis89@gmail.com</a>><br>
<b style="font-family:Calibri,sans-serif">Cc:</b> <a href="mailto:spce-user@lists.sipwise.com" target="_blank" style="font-family:Calibri,sans-serif">
spce-user@lists.sipwise.com</a> <<a href="mailto:spce-user@lists.sipwise.com" target="_blank" style="font-family:Calibri,sans-serif">spce-user@lists.sipwise.com</a>><br>
<b style="font-family:Calibri,sans-serif">Subject:</b> Re: [Spce-user] nginx and prometheus-nginx-exporter fail to load after reboot</font>
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<div dir="auto">After rebooting you need to do an ngcp-initial-install if memory serves me right. Just continue with the manual after the reboot. </div>
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<div dir="ltr">On Sun, 19 Jan 2025 at 21:16, Cesar Mora <<a href="mailto:cesarluis89@gmail.com" target="_blank">cesarluis89@gmail.com</a>> wrote:<br>
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<blockquote style="margin:0px 0px 0px 0.8ex; border-left-width:1px; border-left-style:solid; padding-left:1ex; border-left-color:rgb(204,204,204)">
Hi,<br>
<br>
I’ve been trying to get a stable install of Sipwise CE for the last couple of days with no avail. Everything goes smooth per the handbook, until I reboot the server. Each time I reboot the server, nginx and prometheus-nginx-exporter fail to load, and have to
be manually started by ngcp-service restart or by ngcpcfg apply which also restarts services. I have tried using the installcd, doing a clean debian with ngcp installer, and with various versions of the release, and always get the same outcome. I even tried
installing 11.5 LTS and upgrading from there to 13.1.1, same thing. I checked if systemclt has something in the logs for not being able to start nginx, but nope, clear logs. After I restart the services, everything keeps working butter smooth until the server
gets rebooted again, which is not reliable for production.<br>
<br>
This is running on a SuperMicro blade, dedicated host, no VMs. I have come to the conclusion that there might be some kernel issue with this hardware, but I cannot replicate the issue with a clean Debian install.<br>
<br>
Any help is appreciated!<br>
<br>
Cesar<br>
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