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<font face="Ubuntu">Dear Malte,<br>
<br>
Another fix has been released for mr26.1.1, please update
ngcp-panel and ngcp-admin-ui to the latest version.<br>
<br>
Best regards,<br>
Jose Su<br>
<br>
</font>
<div class="moz-cite-prefix">On 8/20/26 10:57, Malte wrote:<br>
</div>
<blockquote type="cite"
cite="mid:4cf7afed-4062-4fd8-91a0-b13061c10343@lard.at">
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
<p>Hi,</p>
<p>regarding #MT65461: error still persists after upgrade to
26.1.1.</p>
<p><img src="cid:part1.mtRfU08h.U6xRb0wC@sipwise.com"
moz-do-not-send="false" class=""></p>
<div class="moz-cite-prefix"><br>
</div>
<div class="moz-cite-prefix">At first I got the same error
message, but the customer list was non-empty. After choosing a
customer and specifying a invoice period I pressed "Save". After
that a new error message appeared: the chosen contract ID does
not exist. Unfortunately I'm not able to replicate this
behaviour. When using the V1 interface everything works.</div>
<div class="moz-cite-prefix"><br>
</div>
<div class="moz-cite-prefix">Best regards,</div>
<div class="moz-cite-prefix">Malte</div>
<div class="moz-cite-prefix"><br>
</div>
<div class="moz-cite-prefix">On 05/08/2026 13:33, <a
class="moz-txt-link-abbreviated moz-txt-link-freetext"
href="mailto:spce-user-request@lists.sipwise.com"
moz-do-not-send="true">spce-user-request@lists.sipwise.com</a>
wrote:<br>
</div>
<blockquote type="cite"
cite="mid:mailman.26.1785929625.1533424.spce-user_lists.sipwise.com@lists.sipwise.com">
<pre wrap="" class="moz-quote-pre">Send Spce-user mailing list submissions to
<a class="moz-txt-link-abbreviated moz-txt-link-freetext"
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To subscribe or unsubscribe via the World Wide Web, visit
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or, via email, send a message with subject or body 'help' to
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You can reach the person managing the list at
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When replying, please edit your Subject line so it is more specific
than "Re: Contents of Spce-user digest..."
Today's Topics:
1. Re: [EXTERNAL] #MT65461 (Jose Antonio Su Ng)
2. Re: [EXTERNAL] #MT65461 (Malte)
----------------------------------------------------------------------
Message: 1
Date: Wed, 5 Aug 2026 13:24:36 +0200
From: Jose Antonio Su Ng <a class="moz-txt-link-rfc2396E"
href="mailto:jsung@sipwise.com" moz-do-not-send="true"><jsung@sipwise.com></a>
To: Malte <a class="moz-txt-link-rfc2396E" href="mailto:spce@lard.at"
moz-do-not-send="true"><spce@lard.at></a>, <a
class="moz-txt-link-abbreviated moz-txt-link-freetext"
href="mailto:spce-user@lists.sipwise.com" moz-do-not-send="true">spce-user@lists.sipwise.com</a>
Subject: Re: [Spce-user] [EXTERNAL] #MT65461
Message-ID: <a class="moz-txt-link-rfc2396E"
href="mailto:07205589-7d44-4eec-9a88-e75fddfdc4e2@sipwise.com"
moz-do-not-send="true"><07205589-7d44-4eec-9a88-e75fddfdc4e2@sipwise.com></a>
Content-Type: text/plain; charset="utf-8"; Format="flowed"
Dear Malte,
Our developers have fixed this error message, you can upgrade your
system to the latest supported release to have this fix included.
ngcp-admin-ui.git 26.1.1.4+0~mr26.1.1.4
Best regards,
Jose Su
On 8/5/26 12:23, Malte wrote:
</pre>
<blockquote type="cite">
<pre wrap="" class="moz-quote-pre">Hi All,
</pre>
<blockquote type="cite">
<pre wrap="" class="moz-quote-pre">Date: Mon, 6 Jul 2026 11:05:32 +0200
From: Jose Antonio Su Ng <a class="moz-txt-link-rfc2396E"
href="mailto:jsung@sipwise.com" moz-do-not-send="true"><jsung@sipwise.com></a>
To: Malte <a class="moz-txt-link-rfc2396E" href="mailto:spce@lard.at"
moz-do-not-send="true"><spce@lard.at></a>, <a
class="moz-txt-link-abbreviated moz-txt-link-freetext"
href="mailto:spce-user@lists.sipwise.com"
moz-do-not-send="true">spce-user@lists.sipwise.com</a>
Subject: Re: [Spce-user] [EXTERNAL] V.2 UI Unexpected Error Invoice
Creation
Message-ID: <a class="moz-txt-link-rfc2396E"
href="mailto:ca04ae6f-e14c-4c3b-8317-eb82226cb68f@sipwise.com"
moz-do-not-send="true"><ca04ae6f-e14c-4c3b-8317-eb82226cb68f@sipwise.com></a>
Content-Type: text/plain; charset="utf-8"; Format="flowed"
Dear Malte,
Issue is confirmed and a ticket has been raised about it #MT65461. This
does not affect the functionality of the Invoices, as the list shows all
the customer in your system (active, inactive, etc.). And in your case
it is clear that because the contact was deleted, you will received such
error message.
</pre>
</blockquote>
<pre wrap="" class="moz-quote-pre">Bug does affect functionality as seen in the attached screenshots;
invoice creation is only possible when using V1 interface.
Best Regards,
Malte
On 06/07/2026 18.00, <a
class="moz-txt-link-abbreviated moz-txt-link-freetext"
href="mailto:spce-user-request@lists.sipwise.com"
moz-do-not-send="true">spce-user-request@lists.sipwise.com</a> wrote:
</pre>
<blockquote type="cite">
<pre wrap="" class="moz-quote-pre">Send Spce-user mailing list submissions to
<a class="moz-txt-link-abbreviated moz-txt-link-freetext"
href="mailto:spce-user@lists.sipwise.com"
moz-do-not-send="true">spce-user@lists.sipwise.com</a>
To subscribe or unsubscribe via the World Wide Web, visit
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or, via email, send a message with subject or body 'help' to
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You can reach the person managing the list at
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When replying, please edit your Subject line so it is more specific
than "Re: Contents of Spce-user digest..."
Today's Topics:
1. Re: [EXTERNAL] mr13.5.1 - List registered users with command
failures or no data (José Su Ng)
2. Re: [EXTERNAL] V.2 UI Unexpected Error Invoice Creation
(Jose Antonio Su Ng)
----------------------------------------------------------------------
Message: 1
Date: Mon, 6 Jul 2026 10:16:57 +0200
From: José Su Ng <a class="moz-txt-link-rfc2396E"
href="mailto:jsung@sipwise.com" moz-do-not-send="true"><jsung@sipwise.com></a>
To: list mailing <a class="moz-txt-link-rfc2396E"
href="mailto:list.mailing.2025@gmail.com"
moz-do-not-send="true"><list.mailing.2025@gmail.com></a>,
<a class="moz-txt-link-abbreviated moz-txt-link-freetext"
href="mailto:spce-user@lists.sipwise.com"
moz-do-not-send="true">spce-user@lists.sipwise.com</a>
Subject: Re: [Spce-user] [EXTERNAL] mr13.5.1 - List registered users
with command failures or no data
Message-ID:
<a class="moz-txt-link-rfc2396E"
href="mailto:CAJPJNL3pd=EEQYCiSPMcfK3C408iCNz1TtyZnvCHeN=7u1Usdw@mail.gmail.com"
moz-do-not-send="true"><CAJPJNL3pd=EEQYCiSPMcfK3C408iCNz1TtyZnvCHeN=7u1Usdw@mail.gmail.com></a>
Content-Type: text/plain; charset="utf-8"
Hi,
You can try using "ngcp-usr-location" command to verify the user
locations
on the system.
About the warning in the proxy log, it has been resolved in recent
releases.
Best regards,
Jose Su
On 7/2/26 21:34, list mailing wrote:
Dear all,
I am writing to report an issue with our mr13.5.1 platform regarding the
querying of active users.
When executing the registration verification commands (kamcmd, kamctl,
ngcp-kamcmd), the system returns no data.
This occurs despite the fact that we are certain there are currently
registered and active users.
Additionally, we have detected that the following warning is repeatedly
generated in the kamailio-proxy.log file:
Jul 2 00:00:07.675605 spce proxy[403880]: WARNING: db_redis
[redis_dbase.c:1656]: db_redis_perform_query(): scan key 0 is
'expires'
Jul 2 00:00:07.675652 spce proxy[403880]: WARNING: db_redis
[redis_dbase.c:1656]: db_redis_perform_query(): scan key 1 is
'partition'
Jul 2 00:00:08.668068 spce proxy[403863]: WARNING: db_redis
[redis_dbase.c:1652]: db_redis_perform_query(): performing full table
scan
on table 'location' while doing the query
For the moment, we are only retrieving the data using the REST API.
Is this a configuration error or a version-specific issue?
We haven't seen similar inquiries on the list.
Thank you very much.
supplementary data:
- ls /var/run/kamailio/*sock
/var/run/kamailio/ctl.lb.sock
/var/run/kamailio/ctl.proxy.sock
/var/run/kamailio/kamailio_rpc.lb.sock
/var/run/kamailio/kamailio_rpc.sock
- ngcp-kamctl proxy ul show
{
"Domains": [
{
"Domain": {
"Domain": "location",
"Size": 1024,
"AoRs": [],
"Stats": {
"Records": 0,
"Max-Slots": 0
}
}
}
]
}
- Redis returns data in redis-cli -n 20 keys
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------------------------------
Message: 2
Date: Mon, 6 Jul 2026 11:05:32 +0200
From: Jose Antonio Su Ng <a class="moz-txt-link-rfc2396E"
href="mailto:jsung@sipwise.com" moz-do-not-send="true"><jsung@sipwise.com></a>
To: Malte <a class="moz-txt-link-rfc2396E" href="mailto:spce@lard.at"
moz-do-not-send="true"><spce@lard.at></a>, <a
class="moz-txt-link-abbreviated moz-txt-link-freetext"
href="mailto:spce-user@lists.sipwise.com"
moz-do-not-send="true">spce-user@lists.sipwise.com</a>
Subject: Re: [Spce-user] [EXTERNAL] V.2 UI Unexpected Error Invoice
Creation
Message-ID: <a class="moz-txt-link-rfc2396E"
href="mailto:ca04ae6f-e14c-4c3b-8317-eb82226cb68f@sipwise.com"
moz-do-not-send="true"><ca04ae6f-e14c-4c3b-8317-eb82226cb68f@sipwise.com></a>
Content-Type: text/plain; charset="utf-8"; Format="flowed"
Dear Malte,
Issue is confirmed and a ticket has been raised about it #MT65461. This
does not affect the functionality of the Invoices, as the list shows all
the customer in your system (active, inactive, etc.). And in your case
it is clear that because the contact was deleted, you will received such
error message.
Best regards,
Jose Su
On 7/1/26 12:08, Malte wrote:
</pre>
<blockquote type="cite">
<pre wrap="" class="moz-quote-pre">Hi,
im using MR13.5.1 and get an error when trying to create a new invoice
using the V2 interface.
The issues started after the deletion a contact + customer +
subscriber from the platform.
In Add Invoice Screen, when clicking on Customers * the following
error text appears:
</pre>
<blockquote type="cite">
<pre wrap="" class="moz-quote-pre">Unexpected error \U0001f631: can't access property "email",
e.contact_id_expand is null
</pre>
</blockquote>
<pre wrap="" class="moz-quote-pre">Best Regards,
Malte
</pre>
</blockquote>
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</pre>
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------------------------------
Message: 2
Date: Wed, 5 Aug 2026 13:33:39 +0200
From: Malte <a class="moz-txt-link-rfc2396E" href="mailto:spce@lard.at"
moz-do-not-send="true"><spce@lard.at></a>
To: Jose Antonio Su Ng <a class="moz-txt-link-rfc2396E"
href="mailto:jsung@sipwise.com" moz-do-not-send="true"><jsung@sipwise.com></a>,
<a class="moz-txt-link-abbreviated moz-txt-link-freetext"
href="mailto:spce-user@lists.sipwise.com" moz-do-not-send="true">spce-user@lists.sipwise.com</a>
Subject: Re: [Spce-user] [EXTERNAL] #MT65461
Message-ID: <a class="moz-txt-link-rfc2396E"
href="mailto:b2d3ddb6-5c9a-495d-85f6-e08c4cda50d5@lard.at"
moz-do-not-send="true"><b2d3ddb6-5c9a-495d-85f6-e08c4cda50d5@lard.at></a>
Content-Type: text/plain; charset="utf-8"; Format="flowed"
Hello,
thanks. I'm using the LTS release 13.5.1. Will the bug be fixed in this
version as well?
Best Regards,
Malte
On 05/08/2026 13.24, Jose Antonio Su Ng wrote:
</pre>
<blockquote type="cite">
<pre wrap="" class="moz-quote-pre">Dear Malte,
Our developers have fixed this error message, you can upgrade your
system to the latest supported release to have this fix included.
ngcp-admin-ui.git 26.1.1.4+0~mr26.1.1.4
Best regards,
Jose Su
On 8/5/26 12:23, Malte wrote:
</pre>
<blockquote type="cite">
<pre wrap="" class="moz-quote-pre">Hi All,
</pre>
<blockquote type="cite">
<pre wrap="" class="moz-quote-pre">Date: Mon, 6 Jul 2026 11:05:32 +0200
From: Jose Antonio Su Ng <a class="moz-txt-link-rfc2396E"
href="mailto:jsung@sipwise.com" moz-do-not-send="true"><jsung@sipwise.com></a>
To: Malte <a class="moz-txt-link-rfc2396E" href="mailto:spce@lard.at"
moz-do-not-send="true"><spce@lard.at></a>, <a
class="moz-txt-link-abbreviated moz-txt-link-freetext"
href="mailto:spce-user@lists.sipwise.com"
moz-do-not-send="true">spce-user@lists.sipwise.com</a>
Subject: Re: [Spce-user] [EXTERNAL] V.2 UI Unexpected Error Invoice
Creation
Message-ID: <a class="moz-txt-link-rfc2396E"
href="mailto:ca04ae6f-e14c-4c3b-8317-eb82226cb68f@sipwise.com"
moz-do-not-send="true"><ca04ae6f-e14c-4c3b-8317-eb82226cb68f@sipwise.com></a>
Content-Type: text/plain; charset="utf-8"; Format="flowed"
Dear Malte,
Issue is confirmed and a ticket has been raised about it #MT65461. This
does not affect the functionality of the Invoices, as the list shows
all
the customer in your system (active, inactive, etc.). And in your case
it is clear that because the contact was deleted, you will received
such
error message.
</pre>
</blockquote>
<pre wrap="" class="moz-quote-pre">Bug does affect functionality as seen in the attached screenshots;
invoice creation is only possible when using V1 interface.
Best Regards,
Malte
On 06/07/2026 18.00, <a
class="moz-txt-link-abbreviated moz-txt-link-freetext"
href="mailto:spce-user-request@lists.sipwise.com"
moz-do-not-send="true">spce-user-request@lists.sipwise.com</a> wrote:
</pre>
<blockquote type="cite">
<pre wrap="" class="moz-quote-pre">Send Spce-user mailing list submissions to
<a class="moz-txt-link-abbreviated moz-txt-link-freetext"
href="mailto:spce-user@lists.sipwise.com"
moz-do-not-send="true">spce-user@lists.sipwise.com</a>
To subscribe or unsubscribe via the World Wide Web, visit
<a class="moz-txt-link-freetext"
href="http://lists.sipwise.com/mailman/listinfo/spce-user_lists.sipwise.com"
moz-do-not-send="true">http://lists.sipwise.com/mailman/listinfo/spce-user_lists.sipwise.com</a>
or, via email, send a message with subject or body 'help' to
<a class="moz-txt-link-abbreviated moz-txt-link-freetext"
href="mailto:spce-user-request@lists.sipwise.com"
moz-do-not-send="true">spce-user-request@lists.sipwise.com</a>
You can reach the person managing the list at
<a class="moz-txt-link-abbreviated moz-txt-link-freetext"
href="mailto:spce-user-owner@lists.sipwise.com"
moz-do-not-send="true">spce-user-owner@lists.sipwise.com</a>
When replying, please edit your Subject line so it is more specific
than "Re: Contents of Spce-user digest..."
Today's Topics:
1. Re: [EXTERNAL] mr13.5.1 - List registered users with command
failures or no data (José Su Ng)
2. Re: [EXTERNAL] V.2 UI Unexpected Error Invoice Creation
(Jose Antonio Su Ng)
----------------------------------------------------------------------
Message: 1
Date: Mon, 6 Jul 2026 10:16:57 +0200
From: José Su Ng <a class="moz-txt-link-rfc2396E"
href="mailto:jsung@sipwise.com" moz-do-not-send="true"><jsung@sipwise.com></a>
To: list mailing <a class="moz-txt-link-rfc2396E"
href="mailto:list.mailing.2025@gmail.com"
moz-do-not-send="true"><list.mailing.2025@gmail.com></a>,
<a class="moz-txt-link-abbreviated moz-txt-link-freetext"
href="mailto:spce-user@lists.sipwise.com"
moz-do-not-send="true">spce-user@lists.sipwise.com</a>
Subject: Re: [Spce-user] [EXTERNAL] mr13.5.1 - List registered users
with command failures or no data
Message-ID:
<a class="moz-txt-link-rfc2396E"
href="mailto:CAJPJNL3pd=EEQYCiSPMcfK3C408iCNz1TtyZnvCHeN=7u1Usdw@mail.gmail.com"
moz-do-not-send="true"><CAJPJNL3pd=EEQYCiSPMcfK3C408iCNz1TtyZnvCHeN=7u1Usdw@mail.gmail.com></a>
Content-Type: text/plain; charset="utf-8"
Hi,
You can try using "ngcp-usr-location" command to verify the user
locations
on the system.
About the warning in the proxy log, it has been resolved in recent
releases.
Best regards,
Jose Su
On 7/2/26 21:34, list mailing wrote:
Dear all,
I am writing to report an issue with our mr13.5.1 platform regarding
the
querying of active users.
When executing the registration verification commands (kamcmd, kamctl,
ngcp-kamcmd), the system returns no data.
This occurs despite the fact that we are certain there are currently
registered and active users.
Additionally, we have detected that the following warning is repeatedly
generated in the kamailio-proxy.log file:
Jul 2 00:00:07.675605 spce proxy[403880]: WARNING: db_redis
[redis_dbase.c:1656]: db_redis_perform_query(): scan key 0 is
'expires'
Jul 2 00:00:07.675652 spce proxy[403880]: WARNING: db_redis
[redis_dbase.c:1656]: db_redis_perform_query(): scan key 1 is
'partition'
Jul 2 00:00:08.668068 spce proxy[403863]: WARNING: db_redis
[redis_dbase.c:1652]: db_redis_perform_query(): performing full
table scan
on table 'location' while doing the query
For the moment, we are only retrieving the data using the REST API.
Is this a configuration error or a version-specific issue?
We haven't seen similar inquiries on the list.
Thank you very much.
supplementary data:
- ls /var/run/kamailio/*sock
/var/run/kamailio/ctl.lb.sock
/var/run/kamailio/ctl.proxy.sock
/var/run/kamailio/kamailio_rpc.lb.sock
/var/run/kamailio/kamailio_rpc.sock
- ngcp-kamctl proxy ul show
{
"Domains": [
{
"Domain": {
"Domain": "location",
"Size": 1024,
"AoRs": [],
"Stats": {
"Records": 0,
"Max-Slots": 0
}
}
}
]
}
- Redis returns data in redis-cli -n 20 keys
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------------------------------
Message: 2
Date: Mon, 6 Jul 2026 11:05:32 +0200
From: Jose Antonio Su Ng <a class="moz-txt-link-rfc2396E"
href="mailto:jsung@sipwise.com" moz-do-not-send="true"><jsung@sipwise.com></a>
To: Malte <a class="moz-txt-link-rfc2396E" href="mailto:spce@lard.at"
moz-do-not-send="true"><spce@lard.at></a>, <a
class="moz-txt-link-abbreviated moz-txt-link-freetext"
href="mailto:spce-user@lists.sipwise.com"
moz-do-not-send="true">spce-user@lists.sipwise.com</a>
Subject: Re: [Spce-user] [EXTERNAL] V.2 UI Unexpected Error Invoice
Creation
Message-ID: <a class="moz-txt-link-rfc2396E"
href="mailto:ca04ae6f-e14c-4c3b-8317-eb82226cb68f@sipwise.com"
moz-do-not-send="true"><ca04ae6f-e14c-4c3b-8317-eb82226cb68f@sipwise.com></a>
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Dear Malte,
Issue is confirmed and a ticket has been raised about it #MT65461. This
does not affect the functionality of the Invoices, as the list shows
all
the customer in your system (active, inactive, etc.). And in your case
it is clear that because the contact was deleted, you will received
such
error message.
Best regards,
Jose Su
On 7/1/26 12:08, Malte wrote:
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<pre wrap="" class="moz-quote-pre">Hi,
im using MR13.5.1 and get an error when trying to create a new invoice
using the V2 interface.
The issues started after the deletion a contact + customer +
subscriber from the platform.
In Add Invoice Screen, when clicking on Customers * the following
error text appears:
</pre>
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<pre wrap="" class="moz-quote-pre">Unexpected error \U0001f631: can't access property "email",
e.contact_id_expand is null
</pre>
</blockquote>
<pre wrap="" class="moz-quote-pre">Best Regards,
Malte
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