[Spce-user] No billing profile with the specified profile-handle found
mstorck at voipgate.com
Tue Dec 10 06:27:40 EST 2013
> Good afternoon,
> When logging into CSC with a newly created subscriber I see the following error message in red:
> No billing profile with the specified profile-handle found.
> Does anybody know what went worng and how to fix it?
It seems I have found part of the issue.
The new subscriber is part of an account assigned to reseller 2 (not the default reseller).
I also have a Billing Profile which is assigned to this 2nd reseller.
When creating the account I applied the Billing profile from 2nd reseller.
When I log into the CSC as the subscriber this error message appeared.
Assigning a Billing Profile from Reseller 1 to the Customer Account works. Which is enormely strange because the affected Customer Account Contract is attached to Reseller 2.
When I log into the CSC as the subscriber this error message does NOT appear anymore.
Additionally when I try to re-assign the billing profile attached to reseller 2 to the Customer Account, I get the error:
Failed to update customer contract. (Contact and Billing profile should have the same reseller)
Clearly the system is confusing something here.
-------------- next part --------------
A non-text attachment was scrubbed...
Size: 841 bytes
Desc: Message signed with OpenPGP using GPGMail
More information about the Spce-user