[Spce-user] No billing profile with the specified profile-handle found

[Daniel Grotti]

Hi Marc,
so yes, we are aware of this problem.
We are working on it but the issue has not been fixed yet.
Also there are other thread about that, we let you know something here as soon as the issue is fixed.

Daniel

 


On Tuesday, December 10, 2013 12:37 CET, Marc Storck <mstorck at voipgate.com> wrote: 
 
> Hello Daniel,
> 
> yes. The Customer Account and it's subscriber belong to non default reseller with ID 2. The Billing profile also belongs to non default reseller with ID 2. So all the elements belong to the very same non default reseller.
> 
> Best regards,
> 
> Marc
> 
> On Dec 10, 2013, at 12:36 PM, Daniel Grotti <dgrotti at sipwise.com> wrote:
> 
> > Hi Marc,
> > looks like a well know issue we are trying to fixing.
> > Most probably this customer belonging to a non default reseller and its billing profile also is belonging to anon default reseller.
> > I opened an internal ticket about that.
> > 
> > Is it your case ?
> > 
> > Daniel
> > 
> > 
> > 
> > On Tuesday, December 10, 2013 12:20 CET, Marc Storck <mstorck at voipgate.com> wrote: 
> > 
> >> Good afternoon,
> >> 
> >> When logging into CSC with a newly created subscriber I see the following error message in red:
> >> 
> >> No billing profile with the specified profile-handle found.
> >> 
> >> Does anybody know what went worng and how to fix it?
> >> 
> >> Regards,
> >> 
> >> Marc
> > 
> > 
> > 
> > 
> > 
>