[Spce-user] No audio... Video calls either

[Andrew Pogrebennyk]

Hi,

this is not usual what you are saying; as others have said it might be a
network problem, e.g. firewall or NAT with SIP ALG function somewhere
between the client and the sip:provider. We'd need to check the
/var/log/ngcp/rtp.log and SIP and RTP trace.

Andrew

On 10/04/14 17:22, Mandle's Gmail wrote:
> When making calls, audio or video, inside the LAN, I am successful. When
> making across the WAN, the call rings and can be answered, but no sound
> is heard on either end. With video calls, it connects and I can see my
> image in a tiny box, but there is no video or audio being received on
> the other end. This is the same on the opposite device. What causes this?