[Spce-user] Troubleshooting an asterisk server that keeps losing registration.

[Kalen Krueger]

Upon further review it appears that we're getting this error out of the blue....

[cid:image004.jpg at 01CFF570.F77F6FA0]

Then based on the "Forbidden" (I'm assuming 403 error), it stops trying until we force it to.

I've added the new option available in the PBX configuration to see if this helps, but I'm just wondering why this would happen out of the blue?

register_retry_403=yes
; Treat 403 responses to registrations as if they were
                              ; 401 responses and continue retrying according to normal
                              ; retry rules.

[cid:image005.gif at 01CFF570.F77F6FA0]

Kalen Krueger
Technical and Project Manager
NP Information Systems
www.npinfo.com<http://www.npinfo.com>

kalen at npinfo.com
desk:  (253) 479-1321
office: (253) 852-1543
mobile: (206) 963-1309






From: Spce-user [mailto:spce-user-bounces at lists.sipwise.com] On Behalf Of Kalen Krueger
Sent: Friday, October 31, 2014 4:00 PM
To: spce-user at lists.sipwise.com
Subject: [Spce-user] Troubleshooting an asterisk server that keeps losing registration.

We've got one particular PBX we're having a problem with.     At seemingly random intervals sip:wise thinks it's lost registration, while the PBX still thinks it's registered.  Therefore sip:wise forwards the calls to the caller wave have listed in "Call Forward Unavailable".

We've been working on this for several weeks... trying different things... and I need to reach out for some guidance.   What information can provide to the community that would helpful?

We're running mr3.4.2 and the subscriber is FreePBX 2.11.0.37.

Here's a screenshot (some info scrubbed) of our trunk setup in FreePBX, and the registration in sip:wise... in case we have something obviously wrong.    I'm happy to collect tsharks, etc. to assist.... Just feel at this point like I'm running in circles.

Thanks ahead of time for any guidance.

[cid:image006.jpg at 01CFF570.F77F6FA0]
[cid:image007.jpg at 01CFF570.F77F6FA0]

[cid:image005.gif at 01CFF570.F77F6FA0]

Kalen Krueger
Technical and Project Manager
NP Information Systems
www.npinfo.com<http://www.npinfo.com>

kalen at npinfo.com<mailto:kalen at npinfo.com>
desk:  (253) 479-1321
office: (253) 852-1543
mobile: (206) 963-1309







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