[Spce-user] Troubleshooting an asterisk server that keeps losing registration.

[Daniel Grotti]

Hi,
Is the PBX behind nat?
Sipwise has nat ping enable by default.
What you can do is to enable qualify on freepbx side as well.

Look like some firewalls in between is closing connection and freepbx is not able to re register anymore.

Daniel

On 1 Nov 2014 00:00, Kalen Krueger <kalen at npinfo.com> wrote:
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> We’ve got one particular PBX we’re having a problem with.     At seemingly random intervals sip:wise thinks it’s lost registration, while the PBX still thinks it’s registered.  Therefore sip:wise forwards the calls to the caller wave have listed in “Call Forward Unavailable”.
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> We’ve been working on this for several weeks… trying different things… and I need to reach out for some guidance.   What information can provide to the community that would helpful?
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> We’re running mr3.4.2 and the subscriber is FreePBX 2.11.0.37.
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> Here’s a screenshot (some info scrubbed) of our trunk setup in FreePBX, and the registration in sip:wise… in case we have something obviously wrong.    I’m happy to collect tsharks, etc. to assist…. Just feel at this point like I’m running in circles.
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> Thanks ahead of time for any guidance.
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> Kalen Krueger
> Technical and Project Manager
> NP Information Systems
> www.npinfo.com
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> kalen at npinfo.com  
> desk:  (253) 479-1321 
> office: (253) 852-1543 
> mobile: (206) 963-1309
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