[Spce-user] sip registration stuck 3.5.16
Daniel Grotti
dgrotti at sipwise.com
Fri Nov 21 04:17:55 EST 2014
Aziz,
I was able to have a look at the issue, and I opened an internal ticket
about that.
We will have a look at this and let you know.
Daniel
On 11/19/2014 12:41 AM, Aziz Palmer wrote:
> Theo,
> can you send what you put in your sip trunk settings when you connect
> to sipwise? (this part seems pretty straight forward but would like to
> try someone else's settings.)
>
> Thank you
> ------------------------------------------------------------------------
> *From:* Theo [axessofficetheo at gmail.com]
> *Sent:* Thursday, November 13, 2014 5:40 AM
> *To:* Aziz Palmer
> *Cc:* Andreas Granig; spce-user at lists.sipwise.com
> *Subject:* Re: [Spce-user] sip registration stuck 3.5.16
>
> Hi
>
> The problem is on the asterisk side so they are the ones to fix it
> (assuming that is indeed your problem). The "fix" on the spce is
> merely a work around to not ban the user and accept the registration.
>
> On Thu, Nov 13, 2014 at 3:38 PM, Aziz Palmer <Aziz.Palmer at airfiber.com
> <mailto:Aziz.Palmer at airfiber.com>> wrote:
>
> Thank you Theo!
>
> but what i don't understand if this is the case why wasn't fixed ?
>
> what should i be doing instead when having users register to avoid
> this issue?
>
> Is this happening to you also? if so what did you do to fix it?
> (follow the steps below?)
>
> Thank you!
>
>
> ------------------------------------------------------------------------
> *From:* Theo [axessofficetheo at gmail.com
> <mailto:axessofficetheo at gmail.com>]
> *Sent:* Thursday, November 13, 2014 5:30 AM
> *To:* Aziz Palmer
> *Cc:* Andreas Granig; spce-user at lists.sipwise.com
> <mailto:spce-user at lists.sipwise.com>
>
> *Subject:* Re: [Spce-user] sip registration stuck 3.5.16
>
> Sorry I accidentally replied just to you rather than to the list.:
>
> Hi
>
> This looks like the stale nonce issue which is an asterisk
> problem. The workaround has been posted a few times - search for
> stale nonce and I am sure you'll find it easily
>
> Good luck
>
>
>
>
>
> to Aziz
>
> It would be this one:
>
> http://lists.sipwise.com/pipermail/spce-user/2014-January/005712.html
>
> On Thu, Nov 13, 2014 at 3:00 PM, Aziz Palmer
> <Aziz.Palmer at airfiber.com <mailto:Aziz.Palmer at airfiber.com>> wrote:
>
> kamailio.location
> what command do I need to execute to provide this information?
>
>
> kamailio-proxy.log
>
> Nov 13 06:49:36 tx-portal-2 proxy[22474]: NOTICE: <script>:
> Authentication failed, stale nonce - R=sip:sipwise.xyz..com
> ID=7233034d51f47c1a7ca56eb2353030ae at 104.34.42.10
> <mailto:7233034d51f47c1a7ca56eb2353030ae at 104.34.42.10>
> Nov 13 06:49:36 tx-portal-2 proxy[22473]: NOTICE: <script>:
> New request on proxy - M=REGISTER R=sip:sipwise.xyz..com
> F=sip:master.sample.edge at sipwise.xyz..com
> T=sip:master.sample.edge at sipwise.xyz..com IP=104.34.42.10:5060
> <http://104.34.42.10:5060> (127.0.0.1:5060
> <http://127.0.0.1:5060>)
> ID=7233034d51f47c1a7ca56eb2353030ae at 104.34.42.10
> <mailto:7233034d51f47c1a7ca56eb2353030ae at 104.34.42.10>
> Nov 13 06:49:36 tx-portal-2 proxy[22473]: WARNING: app_lua
> [app_lua_sr.c:100]: lua_sr_log(): lost database connection.
> Reconnecting
> Nov 13 06:49:36 tx-portal-2 proxy[22473]: NOTICE: <script>:
> Contacts successfully updated, expires in 120s -
> R=sip:sipwise.xyz..com
> ID=7233034d51f47c1a7ca56eb2353030ae at 104.34.42.10
> <mailto:7233034d51f47c1a7ca56eb2353030ae at 104.34.42.10>
> Nov 13 06:51:21 tx-portal-2 proxy[22480]: NOTICE: <script>:
> New request on proxy - M=REGISTER R=sip:sipwise.xyz..com
> F=sip:master.sample.edge at sipwise.xyz..com
> T=sip:master.sample.edge at sipwise.xyz..com IP=104.34.42.10:5060
> <http://104.34.42.10:5060> (127.0.0.1:5060
> <http://127.0.0.1:5060>)
> ID=7233034d51f47c1a7ca56eb2353030ae at 104.34.42.10
> <mailto:7233034d51f47c1a7ca56eb2353030ae at 104.34.42.10>
> Nov 13 06:51:21 tx-portal-2 proxy[22480]: WARNING: app_lua
> [app_lua_sr.c:100]: lua_sr_log(): lost database connection.
> Reconnecting
> Nov 13 06:51:21 tx-portal-2 proxy[22480]: NOTICE: <script>:
> Contacts successfully updated, expires in 120s -
> R=sip:sipwise.xyz..com
> ID=7233034d51f47c1a7ca56eb2353030ae at 104.34.42.10
> <mailto:7233034d51f47c1a7ca56eb2353030ae at 104.34.42.10>
> Nov 13 06:53:06 tx-portal-2 proxy[22475]: NOTICE: <script>:
> New request on proxy - M=REGISTER R=sip:sipwise.xyz..com
> F=sip:master.sample.edge at sipwise.xyz..com
> T=sip:master.sample.edge at sipwise.xyz..com IP=104.34.42.10:5060
> <http://104.34.42.10:5060> (127.0.0.1:5060
> <http://127.0.0.1:5060>)
> ID=7233034d51f47c1a7ca56eb2353030ae at 104.34.42.10
> <mailto:7233034d51f47c1a7ca56eb2353030ae at 104.34.42.10>
> Nov 13 06:53:06 tx-portal-2 proxy[22475]: WARNING: app_lua
> [app_lua_sr.c:100]: lua_sr_log(): lost database connection.
> Reconnecting
> Nov 13 06:53:06 tx-portal-2 proxy[22475]: NOTICE: <script>:
> Contacts successfully updated, expires in 120s -
> R=sip:sipwise.xyz..com
> ID=7233034d51f47c1a7ca56eb2353030ae at 104.34.42.10
> <mailto:7233034d51f47c1a7ca56eb2353030ae at 104.34.42.10>
>
>
>
>
> what does this mean "WARNING: app_lua [app_lua_sr.c:100]:
> lua_sr_log(): lost database connection. Reconnecting"?
>
>
>
> ________________________________________
> From: Spce-user [spce-user-bounces at lists.sipwise.com
> <mailto:spce-user-bounces at lists.sipwise.com>] on behalf of
> Andreas Granig [agranig at sipwise.com <mailto:agranig at sipwise.com>]
> Sent: Thursday, November 13, 2014 1:26 AM
> To: spce-user at lists.sipwise.com
> <mailto:spce-user at lists.sipwise.com>
> Subject: Re: [Spce-user] sip registration stuck 3.5.16
>
> Hi,
>
> It's most likely not a bug of the system, rather than a
> problem with
> your clients registering on said system. I risk to say that
> because the
> registrar is based on Kamailio, which is serving dozens of
> millions of
> SIP devices out there, so it would be a huge surprise for it
> not to work
> correctly.
>
> The only way to find out what the REAL issue is for you to send an
> example entry in the kamailio.location table of the DB, along
> with a
> full network trace of this client trying to register on the
> system, and
> also the kamailio-proxy.log file.
>
> Andreas
>
> On 11/13/2014 06:47 AM, Aziz Palmer wrote:
> > thats not the issue - the problem is when you RE-register a
> sip trunk it
> > will stop updating sipwise. in order to fix that you need to
> manually go
> > into the subscriber and delete the registration. it will not
> delete but
> > instead a new registration will appear.
> >
> >
> > SPCE - are you aware of this bug (its a serous issue - since
> it gives
> > the admins a lot of manual work/tech support calls) I would
> like to put
> > this this into partial production but can't - please help?
> >
> > Thanks!
> >
> ------------------------------------------------------------------------
> > *From:* Raúl Alexis Betancor Santana
> [rabs at dimension-virtual.com <mailto:rabs at dimension-virtual.com>]
> > *Sent:* Wednesday, November 12, 2014 1:54 PM
> > *To:* Aziz Palmer
> > *Subject:* Re: sip registration stuck 3.5.16
> >
> > 3600 secs ... 1 h ... it's default time on the config.xml
> > kamailio.proxy.default_expire option ... you could change
> it ... or set
> > it on the web interface at domain-level or user-level if you
> prefer, and
> > as far as you don't touched the .cfg's ... they expire.
> >
> >
> ------------------------------------------------------------------------
> > *De: *"Aziz Palmer" <Aziz.Palmer at AirFIBER.com>
> > *Para: *"Raúl Alexis Betancor Santana"
> <rabs at dimension-virtual.com <mailto:rabs at dimension-virtual.com>>,
> > spce-user at lists.sipwise.com <mailto:spce-user at lists.sipwise.com>
> > *Enviados: *Miércoles, 12 de Noviembre 2014 21:17:53
> > *Asunto: *RE: sip registration stuck 3.5.16
> >
> > they are not auto-expiring (I wish they were)
> >
> > if they are - taking a extremely long time
> >
> ------------------------------------------------------------------------
> > *From:* Spce-user [spce-user-bounces at lists.sipwise.com
> <mailto:spce-user-bounces at lists.sipwise.com>] on behalf of
> > Raúl Alexis Betancor Santana [rabs at dimension-virtual.com
> <mailto:rabs at dimension-virtual.com>]
> > *Sent:* Wednesday, November 12, 2014 1:04 PM
> > *To:* spce-user at lists.sipwise.com
> <mailto:spce-user at lists.sipwise.com>
> > *Subject:* Re: [Spce-user] sip registration stuck 3.5.16
> >
> >
> > Why did you whant to remove the old register? ... location
> entries
> > auto-expire, so you don't have to worry about them.
> >
> >
> ------------------------------------------------------------------------
> > *De: *"Aziz Palmer" <Aziz.Palmer at AirFIBER.com>
> > *Para: *spce-user at lists.sipwise.com
> <mailto:spce-user at lists.sipwise.com>
> > *Enviados: *Miércoles, 12 de Noviembre 2014 20:47:13
> > *Asunto: *[Spce-user] sip registration stuck 3.5.16
> >
> > I hate to ask again but this is turning into a real issue - the
> > "registered devices" are not automatically being removed and
> when trying
> > to manually delete them, nothing happens.
> >
> > Can i set a timer on how long these orphan registered
> devices stay part
> > of sipwise?
> >
> > how can i delete these devices without having to issue the
> below command
> > - I would like to delete specific devices and not all of them
> >
> > mysql kamailio -e "delete from location"
> > /etc/init.d/kamailio-proxy restart
> >
> >
> > Thanks again,
> > Aziz
> >
> >
> ------------------------------------------------------------------------
> > *From:* Spce-user [spce-user-bounces at lists.sipwise.com
> <mailto:spce-user-bounces at lists.sipwise.com>] on behalf of
> > Aziz Palmer [Aziz.Palmer at AirFIBER.com]
> > *Sent:* Tuesday, November 11, 2014 12:15 PM
> > *To:* spce-user at lists.sipwise.com
> <mailto:spce-user at lists.sipwise.com>
> > *Subject:* [Spce-user] sip registration stuck 5.3.16
> >
> > Hello SPCE Team,
> > here is what appears to be a bug
> >
> > I enter sip registration settings into asterisk, registers
> fine with
> > sipwise. Then I make a change within the sip trunk settings
> of asterisk
> > and apply the new settings. Then previous sip registration
> gets stuck;
> > meaning within sipwise 2 registrations appear (old & new).
> When i try to
> > delete the old one, it stays stuck. The only way i
> discovered to be able
> > to remove the old registration is by issuing this command,
> then i can
> > delete the registration.
> >
> > /etc/init.d/kamailio-proxy restart
> >
> > what additional information can i provide to have your team
> troubleshoot
> > this issue?
> >
> > Thank you,
> > Anees
> >
> > _______________________________________________
> > Spce-user mailing list
> > Spce-user at lists.sipwise.com <mailto:Spce-user at lists.sipwise.com>
> > https://lists.sipwise.com/listinfo/spce-user
> >
> >
> >
> >
> > _______________________________________________
> > Spce-user mailing list
> > Spce-user at lists.sipwise.com <mailto:Spce-user at lists.sipwise.com>
> > https://lists.sipwise.com/listinfo/spce-user
> >
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>
>
>
>
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