[Spce-user] Rate-o-mat can't rate CDRs after terminating subscriber on SPCE mr3.2.1

[Joel S. | VOZELIA]

Hi, 

We are experiencing problems to rate CDRs after terminating a subscriber.

Our NGCP version:

root at za-spce1-eu:/var/log/ngcp# cat /etc/ngcp_version 
mr3.2.1
root at za-spce1-eu:/var/log/ngcp# 


We noticed that rate-o-mat was stopped, and after starting it we see the following in the logs:

root at za-spce1-eu:/var/log/ngcp# cat rate-o-mat.log 
Sep  1 09:31:45 spce1 rate-o-mat[16667]: Trying to connect to billing db...
Sep  1 09:31:45 spce1 rate-o-mat[16667]: Successfully connected to billing db...
Sep  1 09:31:45 spce1 rate-o-mat[16667]: Trying to connect to accounting db...
Sep  1 09:31:45 spce1 rate-o-mat[16667]: Successfully connected to accounting db...
Sep  1 09:31:45 spce1 rate-o-mat[16667]: Up and running.
Sep  1 09:31:55 spce1 rate-o-mat[16667]: rate cdr #5396691
Sep  1 09:31:55 spce1 rate-o-mat[16667]: rate cdr #5396716
Sep  1 09:31:55 spce1 rate-o-mat[16667]: rate cdr #5396690
Sep  1 09:31:55 spce1 rate-o-mat[16667]: rate cdr #5396724
Sep  1 09:31:55 spce1 rate-o-mat[16667]: rate cdr #5396695
Sep  1 09:31:55 spce1 rate-o-mat[16667]: rate cdr #5396701
Sep  1 09:31:55 spce1 rate-o-mat[16667]: rate cdr #5396718
Sep  1 09:31:55 spce1 rate-o-mat[16667]: rate cdr #5396725
Sep  1 09:31:55 spce1 rate-o-mat[16667]: rate cdr #5396733
Sep  1 09:31:55 spce1 rate-o-mat[16667]: rate cdr #5396779
Sep  1 09:31:55 spce1 rate-o-mat[16667]: rate cdr #5396698
Sep  1 09:31:55 spce1 rate-o-mat[16667]: rate cdr #5396710
Sep  1 09:31:55 spce1 rate-o-mat[16667]: rate cdr #5396723
Sep  1 09:31:55 spce1 rate-o-mat[16667]: rate cdr #5396732
Sep  1 09:31:55 spce1 rate-o-mat[16667]: rate cdr #5396692
Sep  1 09:31:55 spce1 rate-o-mat[16667]: rate cdr #5396770
Sep  1 09:31:55 spce1 rate-o-mat[16667]: rate cdr #5396713
Sep  1 09:31:55 spce1 rate-o-mat[16667]: rate cdr #5396762
Sep  1 09:31:55 spce1 rate-o-mat[16667]: rate cdr #5396711
Sep  1 09:31:55 spce1 rate-o-mat[16667]: rate cdr #5396726
Sep  1 09:31:55 spce1 rate-o-mat[16667]: rate cdr #5396764
Sep  1 09:31:55 spce1 rate-o-mat[16667]: rate cdr #5396709
Sep  1 09:31:55 spce1 rate-o-mat[16667]: missing destination profile, so we can't calculate destination_reseller_cost for destination_provider_info $VAR1 = {#012          'contract_id' => '1',#012          'profile_id' => undef,#012          'class' => 'reseller'#012        };
Sep  1 09:31:55 spce1 rate-o-mat[16667]: rate cdr #5396759
Sep  1 09:31:55 spce1 rate-o-mat[16667]: rate cdr #5396816
Sep  1 09:31:55 spce1 rate-o-mat[16667]: rate cdr #5396717
Sep  1 09:31:55 spce1 rate-o-mat[16667]: rate cdr #5396712
Sep  1 09:31:55 spce1 rate-o-mat[16667]: rate cdr #5396765
Sep  1 09:31:55 spce1 rate-o-mat[16667]: rate cdr #5396696
Sep  1 09:31:55 spce1 rate-o-mat[16667]: rate cdr #5396754
Sep  1 09:31:55 spce1 rate-o-mat[16667]: rate cdr #5396776
Sep  1 09:31:55 spce1 rate-o-mat[16667]: rate cdr #5396702
Sep  1 09:31:55 spce1 rate-o-mat[16667]: Missing destination_provider_id for destination_user_id 1d679354-184b-489d-af9c-d5b188023c94 in cdr #5396702
Sep  1 09:31:55 spce1 rate-o-mat[16667]: missing destination profile, so we can't calculate destination_reseller_cost for destination_provider_info $VAR1 = {};
Sep  1 09:31:55 spce1 rate-o-mat[16667]: No contract id found for uuid '1d679354-184b-489d-af9c-d5b188023c94'
Sep  1 09:31:55 spce1 rate-o-mat[16667]: Error rating CDR batch: No contract id found for uuid '1d679354-184b-489d-af9c-d5b188023c94'
root at za-spce1-eu:/var/log/ngcp# 


Regarding the UUID not found, why is it failing if we did a normal "terminate" subscriber through the admin panel?


Also, what does this error mean? (or is it just a warning?)

Sep  1 09:31:55 spce1 rate-o-mat[16667]: missing destination profile, so we can't calculate destination_reseller_cost for destination_provider_info $VAR1 = {#012          'contract_id' => '1',#012          'profile_id' => undef,#012          'class' => 'reseller'#012        };


Is there a quick way to get over this? 


Thanks in advanced.


Best regards, 
Joel.