[Spce-user] R: sipwise stopped billing unexpectedly

[Greg Lipschitz]

Hi Alessandro

The error is pretty clear;

ug 27 10:17:34 sip rate-o-mat[6537]: No outbound fee info for profile 6 and source user '39075847xxx' or user/domain '390758472xxx at 185.xx.xx.xx' and destination user '003598xxxxxxx' or user/domain '003598xxxxxxx at xxxxxxxx’ found

You don't have a rate defined on your billing profile 6 for the destination 003598.

Looks like maybe your inbound re-write rule isn't stripping your 00 and your numbers back to E164?

If you fix your rule and restart ngcp-rate-o-mat service you'll see if it hits more errors.

You can't produce bills if your calls are not rating.

You need to fix the root cause which is the billing rate doesn't exist.

Greg








Greg Lipschitz | Director | The Summit Group

E: Greg at thesummitgroup.com.au<mailto:Greg at thesummitgroup.com.au> | W: www.thesummitgroup.com.au<http://www.thesummitgroup.com.au>

The Summit Group (Australia) Pty Ltd | P: 1300 049 749 | Level 1, 39 Railway Road, Blackburn  VIC  3130
The Summit Group (USA) LLC | P: 321 216 3844 | Suite 1003, 364E Main Street, Middletown  DE 19709
Postal:      P.O. Box 3225, Doncaster East  VIC  3109



Follow us on Facebook<http://www.facebook.com/thesummitgroup/> | LinkedIn<http://www.linkedin.com/company/1942329> | Twitter<http://twitter.com/summitgroupau/>

On Thu, Aug 27, 2015 at 2:05 AM -0700, "Alessandro Bolletta" <alessandro at mediaspot.net<mailto:alessandro at mediaspot.net>> wrote:

Hi Greg,

no errors on rate-o-mat log. If i grep it at /var/log/ngcp/rate-o-mat.log, i see this:

Aug 27 10:17:34 sip rate-o-mat[6537]: Trying to connect to billing db...
Aug 27 10:17:34 sip rate-o-mat[6537]: Successfully connected to billing db...
Aug 27 10:17:34 sip rate-o-mat[6537]: Trying to connect to accounting db...
Aug 27 10:17:34 sip rate-o-mat[6537]: Successfully connected to accounting db...
Aug 27 10:17:34 sip rate-o-mat[6537]: Up and running.
Aug 27 10:17:34 sip rate-o-mat[6537]: rate cdr #5095
Aug 27 10:17:34 sip rate-o-mat[6537]: No outbound fee info for profile 6 and source user '39075847xxx' or user/domain '390758472xxx at 185.xx.xx.xx' and destination user '003598xxxxxxx' or user/domain '003598xxxxxxx at xxxxxxxx’ found
Aug 27 10:17:34 sip rate-o-mat[6537]: Error rating CDR batch: No outbound fee info for profile 6 and source user '390758472327' or user/domain '3907584xxxx at 185.xx.xxx.xx' and destination user '0035987xxxxxxx' or user/domain '0035987xxxxxxx at xxxxxxxxx' found
Aug 27 10:17:34 sip rate-o-mat: Error rating CDR batch: No outbound fee info for profile 6 and source user '390758472327' or user/domain '39075847xxxx at 185.xx.xxx.xx' and destination user '003598xxxxxxxx' or user/domain '003598xxxxxxxx at xxxxxxxxx' found


So, you are saying that, after this unmatched call, rate-o-mat stopped billing?

Also, is there a way to bill unrated calls? I have much calls which are not billed now.

Thanks,
Alessandro

Da: Greg Lipschitz [mailto:Greg at thesummitgroup.com.au]
Inviato: giovedì 27 agosto 2015 10.57
A: spce-user at lists.sipwise.com; Alessandro Bolletta <alessandro at mediaspot.net>
Oggetto: Re: [Spce-user] sipwise stopped billing unexpectedly

Check that rate-o-mat is not throwing errors.

Tail the log, restart the service. You will see an error in the log if it's hitting a record it cannot rate.

If it hits a record it cannot rate it will wait until you have a rule to bill correctly then continue.

Greg







Greg Lipschitz | Director | The Summit Group

E: Greg at thesummitgroup.com.au<mailto:Greg at thesummitgroup.com.au> | W: www.thesummitgroup.com.au<http://www.thesummitgroup.com.au>

The Summit Group (Australia) Pty Ltd | P: 1300 049 749 | Level 1, 39 Railway Road, Blackburn  VIC  3130
The Summit Group (USA) LLC | P: 321 216 3844 | Suite 1003, 364E Main Street, Middletown  DE 19709
Postal:      P.O. Box 3225, Doncaster East  VIC  3109



Follow us on Facebook<http://www.facebook.com/thesummitgroup/> | LinkedIn<http://www.linkedin.com/company/1942329> | Twitter<http://twitter.com/summitgroupau/>
On Thu, Aug 27, 2015 at 1:15 AM -0700, "Alessandro Bolletta" <alessandro at mediaspot.net<mailto:alessandro at mediaspot.net>> wrote:
Hi,

I’m testing Sipwise CE in my production network by these 2 months and it worked well since now. Today we checked the billing on the Subscribers’ call log, and we saw that calls are not billed at all since yesterday.

So, we see calls on the log, we can also see their length, but Source Cust Cost is 0.00000 in every call.

Why do you think it could happen? Is also there a why to make sipwise bill that calls with a sort of script?

--
Alessandro Bolletta
Mediaspot Srl





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