[Spce-user] R: sipwise stopped billing unexpectedly

[Daniel Grotti]

Hi Alessamdro,
looks like you have a destination which is not fetching any fees.
In this case rate-o-mat stops and waiting for the fix.
So just add the missing fees and rate-o-mat then will restart
automatically, catching up all the unrated CDRs.
No worries.
What I suggest is to monitor rate-o-mate state somehow, so you get
notified about his sstatus and you can react quickly.




--
Daniel Grotti
VoIP Engineer


Sipwise GmbH
Europaring F15 | 2345 Brunn am Gebirge, Austria | www.sipwise.com

On 08/27/2015 11:03 AM, Alessandro Bolletta wrote:
> Hi Greg,
> 
>  
> 
> no errors on rate-o-mat log. If i grep it at
> /var/log/ngcp/rate-o-mat.log, i see this:
> 
>  
> 
> Aug 27 10:17:34 sip rate-o-mat[6537]: Trying to connect to billing db...
> 
> Aug 27 10:17:34 sip rate-o-mat[6537]: Successfully connected to billing
> db...
> 
> Aug 27 10:17:34 sip rate-o-mat[6537]: Trying to connect to accounting db...
> 
> Aug 27 10:17:34 sip rate-o-mat[6537]: Successfully connected to
> accounting db...
> 
> Aug 27 10:17:34 sip rate-o-mat[6537]: Up and running.
> 
> Aug 27 10:17:34 sip rate-o-mat[6537]: rate cdr #5095
> 
> Aug 27 10:17:34 sip rate-o-mat[6537]: No outbound fee info for profile 6
> and source user '39075847xxx' or user/domain '390758472xxx at 185.xx.xx.xx'
> and destination user '003598xxxxxxx' or user/domain
> '003598xxxxxxx at xxxxxxxx’ found
> 
> Aug 27 10:17:34 sip rate-o-mat[6537]: Error rating CDR batch: No
> outbound fee info for profile 6 and source user '390758472327' or
> user/domain '3907584xxxx at 185.xx.xxx.xx' and destination user
> '0035987xxxxxxx' or user/domain '0035987xxxxxxx at xxxxxxxxx' found
> 
> Aug 27 10:17:34 sip rate-o-mat: Error rating CDR batch: No outbound fee
> info for profile 6 and source user '390758472327' or user/domain
> '39075847xxxx at 185.xx.xxx.xx' and destination user '003598xxxxxxxx' or
> user/domain '003598xxxxxxxx at xxxxxxxxx' found
> 
>  
> 
>  
> 
> So, you are saying that, after this unmatched call, rate-o-mat stopped
> billing?
> 
>  
> 
> Also, is there a way to bill unrated calls? I have much calls which are
> not billed now.
> 
>  
> 
> Thanks,
> 
> Alessandro
> 
>  
> 
> *Da:* Greg Lipschitz [mailto:Greg at thesummitgroup.com.au]
> *Inviato:* giovedì 27 agosto 2015 10.57
> *A:* spce-user at lists.sipwise.com; Alessandro Bolletta
> <alessandro at mediaspot.net>
> *Oggetto:* Re: [Spce-user] sipwise stopped billing unexpectedly
> 
>  
> 
> Check that rate-o-mat is not throwing errors. 
> 
>  
> 
> Tail the log, restart the service. You will see an error in the log if
> it's hitting a record it cannot rate. 
> 
>  
> 
> If it hits a record it cannot rate it will wait until you have a rule to
> bill correctly then continue. 
> 
>  
> 
> Greg
> 
>  
> 
>  
> 
> 
> 
>  
> 
> *Greg Lipschitz | Director | The Summit Group*
> 
> E: Greg at thesummitgroup.com.au <mailto:Greg at thesummitgroup.com.au> | W:
> www.thesummitgroup.com.au <http://www.thesummitgroup.com.au>
> 
> The Summit Group (Australia) Pty Ltd | P: 1300 049 749 | Level 1, 39
> Railway Road, Blackburn  VIC  3130
> The Summit Group (USA) LLC | P: 321 216 3844 | Suite 1003, 364E Main
> Street, Middletown  DE 19709
> Postal:      P.O. Box 3225, Doncaster East  VIC  3109
> 
>  
> 
> Follow us on Facebook <http://www.facebook.com/thesummitgroup/>|
> LinkedIn <http://www.linkedin.com/company/1942329>| Twitter
> <http://twitter.com/summitgroupau/>
> 
> On Thu, Aug 27, 2015 at 1:15 AM -0700, "Alessandro Bolletta"
> <alessandro at mediaspot.net <mailto:alessandro at mediaspot.net>> wrote:
> 
> Hi,
> 
>  
> 
> I’m testing Sipwise CE in my production network by these 2 months and it
> worked well since now. Today we checked the billing on the Subscribers’
> call log, and we saw that calls are not billed at all since yesterday.
> 
>  
> 
> So, we see calls on the log, we can also see their length, but Source
> Cust Cost is 0.00000 in every call.
> 
>  
> 
> Why do you think it could happen? Is also there a why to make sipwise
> bill that calls with a sort of script?
> 
>  
> 
> --
> 
> Alessandro Bolletta
> 
> Mediaspot Srl
> 
>  
> 
>  
> 
> 
> 
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