[Spce-user] 500 Internal Server error

Tabi Tabe Tabi tabi.tabe at gmail.com
Wed Mar 18 05:24:01 EDT 2015


Hi Daniel,

We run SPCE of a VM (openstack) with 6GB RAM, 80GB HDD and 10gbps NIC.


What's interesting is that it ran for a long time with no issues and
suddenly started have that error.  Here is the resource utilization screen
dump


root at sbc-1:~-> # df -h
Filesystem                                              Size  Used Avail
Use% Mounted on
rootfs                                                   79G  5.5G   70G
8% /
udev                                                     10M     0   10M
0% /dev
tmpfs                                                   599M  184K  599M
1% /run
/dev/disk/by-uuid/07741205-d163-44df-ad67-d1b19bf0afb3   79G  5.5G   70G
8% /
tmpfs                                                   5.0M     0  5.0M
0% /run/lock
tmpfs                                                   1.2G     0  1.2G
0% /run/shm



root at sbc-1:~-> # df -i
Filesystem                                              Inodes IUsed
IFree IUse% Mounted on
rootfs                                                 5242880 87584
5155296    2% /
udev                                                    763931   290
 763641    1% /dev
tmpfs                                                   765904   213
 765691    1% /run
/dev/disk/by-uuid/07741205-d163-44df-ad67-d1b19bf0afb3 5242880 87584
5155296    2% /
tmpfs                                                   765904     2
 765902    1% /run/lock
tmpfs                                                   765904     2
 765902    1% /run/shm



root at sbc-1:~-> # free -m
             total       used       free     shared    buffers     cached
Mem:          5983       4803       1180          0         70       2297
-/+ buffers/cache:       2435       3548
Swap:            0          0          0

Regards,

Tabi


On Wed, Mar 18, 2015 at 11:16 AM, Daniel Grotti <dgrotti at sipwise.com> wrote:

> What are your system values ?
> Are they satisfying our minimum requirements ?
>
> Daniel
>
>
>
> --
> Meet us @ ANGACOM: Hall 10.1/booth N10
> Exhibition and Congress for Broadband, Cable & Satellite: 9-11 June
> 2015, Cologne
> --
>
> Daniel Grotti
> VoIP Engineer
>
> Phone: +43(0)1 301 2032
> Email: dgrotti at sipwise.com
> Website: www.sipwise.com
>
> Particulars according Austrian Companies Code paragraph 14
> "Sipwise GmbH“ - Europaring F15 – 2345 Brunn am Gebirge
> FN:305595f, Commercial Court Vienna, ATU64002206
>
> On 03/18/2015 10:14 AM, Tabi Tabe Tabi wrote:
> > Hi Daniel,
> >
> > It is certainly a MySql problem. However we installed a new version of
> > SPCE and have exactly the same issue. The version of MySql is 5.5.40 an
> > SPCE is 3.7.1. Previous versions all exhibited the same problem.
> >
> > I am thinking of using a script to kill all queries with time longer
> > than 200 secs as an interim work around. But would be nice to know why
> > this happens.
> >
> >
> > Regards,
> >
> > Tabi
> >
> > On Wed, Mar 18, 2015 at 10:44 AM, Daniel Grotti <dgrotti at sipwise.com
> > <mailto:dgrotti at sipwise.com>> wrote:
> >
> >     Hi,
> >
> >     Those stuck query are not normal, you must have a problem in myslq.
> >     Can't be that an insert into acc table takes 101443sec!
> >     Maybe you can take a look also into slow-query.log and mysql
> error.log
> >
> >
> >     Daniel
> >
> >
> >
> >
> >
> >     --
> >     Meet us @ ANGACOM: Hall 10.1/booth N10Exhibition and Congress for
> >     Broadband, Cable & Satellite: 9-11 June 2015, Cologne
> >     --
> >
> >     Daniel Grotti
> >     VoIP Engineer
> >
> >     Phone: +43(0)1 301 2032 <tel:%2B43%280%291%20301%202032>
> >     Email: dgrotti at sipwise.com <mailto:dgrotti at sipwise.com>
> >     Website: www.sipwise.com <http://www.sipwise.com>
> >
> >     Particulars according Austrian Companies Code paragraph 14
> >     "Sipwise GmbH“ - Europaring F15 – 2345 Brunn am Gebirge
> >     FN:305595f, Commercial Court Vienna, ATU64002206
> >
> >     On 03/17/2015 10:50 PM, Tabi Tabe Tabi wrote:
> >     > Correct Alex.
> >     >
> >     > So far I have traced them to error writing communication packets.
> On of
> >     > the things I will do is to update the max_allowed_packet value to
> the
> >     > number of INSERT queries SPCE runs for each transaction. I will
> see if
> >     > this makes any difference.
> >     >
> >     >
> >     > Regards,
> >     >
> >     > Tabi
> >     >
> >     >
> >     >
> >     > On Tue, Mar 17, 2015 at 11:45 PM, Alexander Griesser <ag at anexia.at
> <mailto:ag at anexia.at>
> >     > <mailto:ag at anexia.at <mailto:ag at anexia.at>>> wrote:
> >     >
> >     >     Well, the problem ist, that all the queries that are hanging
> here
> >     >     are INSERT queries into the acc table, so they’re just hanging
> and
> >     >     are not able to finish, so you will likely experience data loss
> >     >     (i.e. calls not properly recorded, etc.).____
> >     >
> >     >     __ __
> >     >
> >     >     best,____
> >     >
> >     >     __ __
> >     >
> >     >     *Alexander Griesser____*
> >     >
> >     >     Head of Systems Operations____
> >     >
> >     >     __ __
> >     >
> >     >     ANEXIA Internetdienstleistungs GmbH____
> >     >
> >     >     __ __
> >     >
> >     >     E-Mail: ag at anexia.at <mailto:ag at anexia.at>
> >     <mailto:ag at anexia.at <mailto:ag at anexia.at>>____
> >     >
> >     >     Web: http://www.anexia.at <http://www.anexia.at/>____
> >     >
> >     >     __ __
> >     >
> >     >     Anschrift Hauptsitz Klagenfurt: Feldkirchnerstraße 140, 9020
> >     >     Klagenfurt____
> >     >
> >     >     Geschäftsführer: Alexander Windbichler____
> >     >
> >     >     Firmenbuch: FN 289918a | Gerichtsstand: Klagenfurt |
> UID-Nummer: AT
> >     >     U63216601____
> >     >
> >     >     __ __
> >     >
> >     >     *Von:*Spce-user [mailto:spce-user-bounces at lists.sipwise.com
> >     <mailto:spce-user-bounces at lists.sipwise.com>
> >     >     <mailto:spce-user-bounces at lists.sipwise.com
> >     <mailto:spce-user-bounces at lists.sipwise.com>>] *Im Auftrag von *Tabi
> >     >     Tabe Tabi
> >     >     *Gesendet:* Dienstag, 17. März 2015 22:43
> >     >     *An:* Daniel Grotti
> >     >     *Cc:* spce-user at lists.sipwise.com
> >     <mailto:spce-user at lists.sipwise.com>
> >     <mailto:spce-user at lists.sipwise.com
> >     <mailto:spce-user at lists.sipwise.com>>
> >     >     *Betreff:* Re: [Spce-user] 500 Internal Server error____
> >     >
> >     >     __ __
> >     >
> >     >     Update on this issue.____
> >     >
> >     >     __ __
> >     >
> >     >     I found that increasing the max_connections in mysql helped. I
> am
> >     >     trying a few things and will update the forum after testing
> >     them.____
> >     >
> >     >     __ __
> >     >
> >     >     Regards,____
> >     >
> >     >     __ __
> >     >
> >     >     Tabi____
> >     >
> >     >     ____
> >     >
> >     >     __ __
> >     >
> >     >     On Tue, Mar 17, 2015 at 7:14 PM, Daniel Grotti <
> dgrotti at sipwise.com <mailto:dgrotti at sipwise.com>
> >     >     <mailto:dgrotti at sipwise.com <mailto:dgrotti at sipwise.com>>>
> >     wrote:____
> >     >
> >     >         Please grep the incident number in panel.log and
> panel-debig.log.
> >     >
> >     >         Daniel____
> >     >
> >     >         On 17 Mar 2015 18:04, Tabi Tabe Tabi <tabi.tabe at gmail.com
> <mailto:tabi.tabe at gmail.com>
> >     >         <mailto:tabi.tabe at gmail.com <mailto:tabi.tabe at gmail.com>>>
> wrote:
> >     >         >
> >     >         > Hi,
> >     >         > I am running SPCE 3.7.1. I get 500 Internal server error
> when
> >     >         login to the admin web portal. After logging out and try to
> >     >         login again, still get the same error below. Any ideas on
> the
> >     >         cause and how to fix it?
> >     >         >
> >     >         >
> >     >         >
> >     >         > 500 Internal server error
> >     >         >
> >     >         > We are terribly sorry, an exceptional error has occured:
> >     >         >
> >     >         > incident number: 13CC57719176611F
> >     >         > time of incident: 2015-03-17T16:55:27.252979999Z
> >     >         >
> >     >         >
> >     >         > If the login is successful, I get and NGINX bad gateway
> or
> >     >         timeout error.
> >     >         >
> >     >         > The server is a VM and has 6GB or RAM, 4 Core processor
> and
> >     >         80GB disk space. the resources are hardly being used up.
> >     >         >
> >     >         >
> >     >         > --
> >     >         > ...Tabi
> >     >         >____
> >     >
> >     >
> >     >
> >     >     ____
> >     >
> >     >     __ __
> >     >
> >     >     -- ____
> >     >
> >     >     ...Tabi____
> >     >
> >     >     __ __
> >     >
> >     >
> >     >
> >     >
> >     > --
> >     > ...Tabi
> >     >
> >
> >
> >
> >
> > --
> > ...Tabi
> >
>



-- 
...Tabi
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