[Spce-user] 500 Internal Server error
Tabi Tabe Tabi
tabi.tabe at gmail.com
Wed Mar 18 05:24:01 EDT 2015
Hi Daniel,
We run SPCE of a VM (openstack) with 6GB RAM, 80GB HDD and 10gbps NIC.
What's interesting is that it ran for a long time with no issues and
suddenly started have that error. Here is the resource utilization screen
dump
root at sbc-1:~-> # df -h
Filesystem Size Used Avail
Use% Mounted on
rootfs 79G 5.5G 70G
8% /
udev 10M 0 10M
0% /dev
tmpfs 599M 184K 599M
1% /run
/dev/disk/by-uuid/07741205-d163-44df-ad67-d1b19bf0afb3 79G 5.5G 70G
8% /
tmpfs 5.0M 0 5.0M
0% /run/lock
tmpfs 1.2G 0 1.2G
0% /run/shm
root at sbc-1:~-> # df -i
Filesystem Inodes IUsed
IFree IUse% Mounted on
rootfs 5242880 87584
5155296 2% /
udev 763931 290
763641 1% /dev
tmpfs 765904 213
765691 1% /run
/dev/disk/by-uuid/07741205-d163-44df-ad67-d1b19bf0afb3 5242880 87584
5155296 2% /
tmpfs 765904 2
765902 1% /run/lock
tmpfs 765904 2
765902 1% /run/shm
root at sbc-1:~-> # free -m
total used free shared buffers cached
Mem: 5983 4803 1180 0 70 2297
-/+ buffers/cache: 2435 3548
Swap: 0 0 0
Regards,
Tabi
On Wed, Mar 18, 2015 at 11:16 AM, Daniel Grotti <dgrotti at sipwise.com> wrote:
> What are your system values ?
> Are they satisfying our minimum requirements ?
>
> Daniel
>
>
>
> --
> Meet us @ ANGACOM: Hall 10.1/booth N10
> Exhibition and Congress for Broadband, Cable & Satellite: 9-11 June
> 2015, Cologne
> --
>
> Daniel Grotti
> VoIP Engineer
>
> Phone: +43(0)1 301 2032
> Email: dgrotti at sipwise.com
> Website: www.sipwise.com
>
> Particulars according Austrian Companies Code paragraph 14
> "Sipwise GmbH“ - Europaring F15 – 2345 Brunn am Gebirge
> FN:305595f, Commercial Court Vienna, ATU64002206
>
> On 03/18/2015 10:14 AM, Tabi Tabe Tabi wrote:
> > Hi Daniel,
> >
> > It is certainly a MySql problem. However we installed a new version of
> > SPCE and have exactly the same issue. The version of MySql is 5.5.40 an
> > SPCE is 3.7.1. Previous versions all exhibited the same problem.
> >
> > I am thinking of using a script to kill all queries with time longer
> > than 200 secs as an interim work around. But would be nice to know why
> > this happens.
> >
> >
> > Regards,
> >
> > Tabi
> >
> > On Wed, Mar 18, 2015 at 10:44 AM, Daniel Grotti <dgrotti at sipwise.com
> > <mailto:dgrotti at sipwise.com>> wrote:
> >
> > Hi,
> >
> > Those stuck query are not normal, you must have a problem in myslq.
> > Can't be that an insert into acc table takes 101443sec!
> > Maybe you can take a look also into slow-query.log and mysql
> error.log
> >
> >
> > Daniel
> >
> >
> >
> >
> >
> > --
> > Meet us @ ANGACOM: Hall 10.1/booth N10Exhibition and Congress for
> > Broadband, Cable & Satellite: 9-11 June 2015, Cologne
> > --
> >
> > Daniel Grotti
> > VoIP Engineer
> >
> > Phone: +43(0)1 301 2032 <tel:%2B43%280%291%20301%202032>
> > Email: dgrotti at sipwise.com <mailto:dgrotti at sipwise.com>
> > Website: www.sipwise.com <http://www.sipwise.com>
> >
> > Particulars according Austrian Companies Code paragraph 14
> > "Sipwise GmbH“ - Europaring F15 – 2345 Brunn am Gebirge
> > FN:305595f, Commercial Court Vienna, ATU64002206
> >
> > On 03/17/2015 10:50 PM, Tabi Tabe Tabi wrote:
> > > Correct Alex.
> > >
> > > So far I have traced them to error writing communication packets.
> On of
> > > the things I will do is to update the max_allowed_packet value to
> the
> > > number of INSERT queries SPCE runs for each transaction. I will
> see if
> > > this makes any difference.
> > >
> > >
> > > Regards,
> > >
> > > Tabi
> > >
> > >
> > >
> > > On Tue, Mar 17, 2015 at 11:45 PM, Alexander Griesser <ag at anexia.at
> <mailto:ag at anexia.at>
> > > <mailto:ag at anexia.at <mailto:ag at anexia.at>>> wrote:
> > >
> > > Well, the problem ist, that all the queries that are hanging
> here
> > > are INSERT queries into the acc table, so they’re just hanging
> and
> > > are not able to finish, so you will likely experience data loss
> > > (i.e. calls not properly recorded, etc.).____
> > >
> > > __ __
> > >
> > > best,____
> > >
> > > __ __
> > >
> > > *Alexander Griesser____*
> > >
> > > Head of Systems Operations____
> > >
> > > __ __
> > >
> > > ANEXIA Internetdienstleistungs GmbH____
> > >
> > > __ __
> > >
> > > E-Mail: ag at anexia.at <mailto:ag at anexia.at>
> > <mailto:ag at anexia.at <mailto:ag at anexia.at>>____
> > >
> > > Web: http://www.anexia.at <http://www.anexia.at/>____
> > >
> > > __ __
> > >
> > > Anschrift Hauptsitz Klagenfurt: Feldkirchnerstraße 140, 9020
> > > Klagenfurt____
> > >
> > > Geschäftsführer: Alexander Windbichler____
> > >
> > > Firmenbuch: FN 289918a | Gerichtsstand: Klagenfurt |
> UID-Nummer: AT
> > > U63216601____
> > >
> > > __ __
> > >
> > > *Von:*Spce-user [mailto:spce-user-bounces at lists.sipwise.com
> > <mailto:spce-user-bounces at lists.sipwise.com>
> > > <mailto:spce-user-bounces at lists.sipwise.com
> > <mailto:spce-user-bounces at lists.sipwise.com>>] *Im Auftrag von *Tabi
> > > Tabe Tabi
> > > *Gesendet:* Dienstag, 17. März 2015 22:43
> > > *An:* Daniel Grotti
> > > *Cc:* spce-user at lists.sipwise.com
> > <mailto:spce-user at lists.sipwise.com>
> > <mailto:spce-user at lists.sipwise.com
> > <mailto:spce-user at lists.sipwise.com>>
> > > *Betreff:* Re: [Spce-user] 500 Internal Server error____
> > >
> > > __ __
> > >
> > > Update on this issue.____
> > >
> > > __ __
> > >
> > > I found that increasing the max_connections in mysql helped. I
> am
> > > trying a few things and will update the forum after testing
> > them.____
> > >
> > > __ __
> > >
> > > Regards,____
> > >
> > > __ __
> > >
> > > Tabi____
> > >
> > > ____
> > >
> > > __ __
> > >
> > > On Tue, Mar 17, 2015 at 7:14 PM, Daniel Grotti <
> dgrotti at sipwise.com <mailto:dgrotti at sipwise.com>
> > > <mailto:dgrotti at sipwise.com <mailto:dgrotti at sipwise.com>>>
> > wrote:____
> > >
> > > Please grep the incident number in panel.log and
> panel-debig.log.
> > >
> > > Daniel____
> > >
> > > On 17 Mar 2015 18:04, Tabi Tabe Tabi <tabi.tabe at gmail.com
> <mailto:tabi.tabe at gmail.com>
> > > <mailto:tabi.tabe at gmail.com <mailto:tabi.tabe at gmail.com>>>
> wrote:
> > > >
> > > > Hi,
> > > > I am running SPCE 3.7.1. I get 500 Internal server error
> when
> > > login to the admin web portal. After logging out and try to
> > > login again, still get the same error below. Any ideas on
> the
> > > cause and how to fix it?
> > > >
> > > >
> > > >
> > > > 500 Internal server error
> > > >
> > > > We are terribly sorry, an exceptional error has occured:
> > > >
> > > > incident number: 13CC57719176611F
> > > > time of incident: 2015-03-17T16:55:27.252979999Z
> > > >
> > > >
> > > > If the login is successful, I get and NGINX bad gateway
> or
> > > timeout error.
> > > >
> > > > The server is a VM and has 6GB or RAM, 4 Core processor
> and
> > > 80GB disk space. the resources are hardly being used up.
> > > >
> > > >
> > > > --
> > > > ...Tabi
> > > >____
> > >
> > >
> > >
> > > ____
> > >
> > > __ __
> > >
> > > -- ____
> > >
> > > ...Tabi____
> > >
> > > __ __
> > >
> > >
> > >
> > >
> > > --
> > > ...Tabi
> > >
> >
> >
> >
> >
> > --
> > ...Tabi
> >
>
--
...Tabi
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