[Spce-user] error 500 internal error on we portal

gerry kernan gerry.kernan at infinityit.ie
Mon Jan 18 05:27:28 EST 2016


Hi Daniel

Output of the grep below.

/var/log/ngcp/panel.log:Jan 18 10:10:48 sipwise ngcp-panel: ERROR: fatal error, id=142A7D86E37D0FC0, timestamp=2016-01-18T10:10:48.076120000Z, error=DBIx::Class::ResultSet::all(): DBI Exception: DBD::mysql::st execute failed: Incorrect key file for table '/tmp/#sql_f0b_0.MYI'; try to repair it [for Statement "SELECT `me`.`id`, `me`.`update_time`, `me`.`source_user_id`, `me`.`source_provider_id`, `me`.`source_external_subscriber_id`, `me`.`source_external_contract_id`, `me`.`source_account_id`, `me`.`source_user`, `me`.`source_domain`, `me`.`source_cli`, `me`.`source_clir`, `me`.`source_ip`, `me`.`source_gpp0`, `me`.`source_gpp1`, `me`.`source_gpp2`, `me`.`source_gpp3`, `me`.`source_gpp4`, `me`.`source_gpp5`, `me`.`source_gpp6`, `me`.`source_gpp7`, `me`.`source_gpp8`, `me`.`source_gpp9`, `me`.`destination_user_id`, `me`.`destination_provider_id`, `me`.`destination_external_subscriber_id`, `me`.`destination_external_contract_id`, `me`.`destination_account_id`, `me`.`destination_user`, `me`.`destination_domain`, `me`.`destination_user_dialed`, `me`.`destination_user_in`, `me`.`destination_domain_in`, `me`.`destination_gpp0`, `me`.`destination_gpp1`, `me`.`destination_gpp2`, `me`.`destination_gpp3`, `me`.`destination_gpp4`, `me`.`destination_gpp5`, `me`.`destination_gpp6`, `me`.`destination_gpp7`, `me`.`destination_gpp8`, `me`.`destination_gpp9`, `me`.`peer_auth_user`, `me`.`peer_auth_realm`, `me`.`call_type`, `me`.`call_status`, `me`.`call_code`, `me`.`duration`, `me`.`call_id`, `me`.`source_carrier_cost`, `me`.`source_reseller_cost`, `me`.`source_customer_cost`, `me`.`source_carrier_free_time`, `me`.`source_reseller_free_time`, `me`.`source_customer_free_time`, `me`.`source_carrier_billing_fee_id`, `me`.`source_reseller_billing_fee_id`, `me`.`source_customer_billing_fee_id`, `me`.`source_carrier_billing_zone_id`, `me`.`source_reseller_billing_zone_id`, `me`.`source_customer_billing_zone_id`, `me`.`destination_carrier_cost`, `me`.`destination_reseller_cost`, `me`.`destination_customer_cost`, `me`.`destination_carrier_free_time`, `me`.`destination_reseller_free_time`, `me`.`destination_customer_free_time`, `me`.`destination_carrier_billing_fee_id`, `me`.`destination_reseller_billing_fee_id`, `me`.`destination_customer_billing_fee_id`, `me`.`destination_carrier_billing_zone_id`, `me`.`destination_reseller_billing_zone_id`, `me`.`destination_customer_billing_zone_id`, `me`.`frag_carrier_onpeak`, `me`.`frag_reseller_onpeak`, `me`.`frag_customer_onpeak`, `me`.`is_fragmented`, `me`.`split`, `me`.`rated_at`, `me`.`rating_status`, `me`.`exported_at`, `me`.`export_status`, `me`.`init_time`, `me`.`start_time` FROM (SELECT `me`.`id`, `me`.`update_time`, `me`.`source_user_id`, `me`.`source_provider_id`, `me`.`source_external_subscriber_id`, `me`.`source_external_contract_id`, `me`.`source_account_id`, `me`.`source_user`, `me`.`source_domain`, `me`.`source_cli`, `me`.`source_clir`, `me`.`source_ip`, `me`.`source_gpp0`, `me`.`source_gpp1`, `me`.`source_gpp2`, `me`.`source_gpp3`, `me`.`source_gpp4`, `me`.`source_gpp5`, `me`.`source_gpp6`, `me`.`source_gpp7`, `me`.`source_gpp8`, `me`.`source_gpp9`, `me`.`destination_user_id`, `me`.`destination_provider_id`, `me`.`destination_external_subscriber_id`, `me`.`destination_external_contract_id`, `me`.`destination_account_id`, `me`.`destination_user`, `me`.`destination_domain`, `me`.`destination_user_dialed`, `me`.`destination_user_in`, `me`.`destination_domain_in`, `me`.`destination_gpp0`, `me`.`destination_gpp1`, `me`.`destination_gpp2`, `me`.`destination_gpp3`, `me`.`destination_gpp4`, `me`.`destination_gpp5`, `me`.`destination_gpp6`, `me`.`destination_gpp7`, `me`.`destination_gpp8`, `me`.`destination_gpp9`, `me`.`peer_auth_user`, `me`.`peer_auth_realm`, `me`.`call_type`, `me`.`call_status`, `me`.`call_code`, `me`.`duration`, `me`.`call_id`, `me`.`source_carrier_cost`, `me`.`source_reseller_cost`, `me`.`source_customer_cost`, `me`.`source_carrier_free_time`, `me`.`source_reseller_free_time`, `me`.`source_customer_free_time`, `me`.`source_carrier_billing_fee_id`, `me`.`source_reseller_billing_fee_id`, `me`.`source_custom

Gerry Kernan
 


Infinity IT   |   17 The Mall   |   Beacon Court   |   Sandyford   |   Dublin D18 E3C8   |   Ireland
Tel:  +353 - (0)1 - 293 0090   |   E-Mail:  gerry.kernan at infinityit.ie

Managed IT Services       Infinity IT - www.infinityit.ie
IP Telephony                    Asterisk Consulting - www.asteriskconsulting.com
Contact Centre                Total Interact - www.totalinteract.com


-----Original Message-----
From: Spce-user [mailto:spce-user-bounces at lists.sipwise.com] On Behalf Of Daniel Grotti
Sent: Monday 18 January 2016 10:17
To: spce-user at lists.sipwise.com
Subject: Re: [Spce-user] error 500 internal error on we portal

Hi Gerry,
can you grep "142A7D86E37D0FC0" in /var/log/ngcp/panel.log and /var/log/ngcp/panel-debug.log ?


*Daniel Grotti *
VoIP Engineer

Sipwise GmbH <http://www.sipwise.com> , Campus 21/Europaring F15
AT-2345 Brunn am Gebirge

Phone:  +43(0)1 301 2032 <callto:+4313012032>
Email:  dgrotti at sipwise.com <mailto:dgrotti at sipwise.com>
Website:  www.sipwise.com <http://www.sipwise.com>

Particulars according Austrian Companies Code paragraph 14 "Sipwise GmbH" - Europaring F15 - 2345 Brunn am Gebirge FN:305595f, Commercial Court Vienna, ATU64002206

On 01/18/2016 11:14 AM, gerry kernan wrote:
>
> Hi
>
> I´m getting the error below when one subscriber logs in to the web 
> portal other subscribers are ok.
>
>  
>
> 500 Internal server error
>
> We are terribly sorry, an exceptional error has occured:
>
> incident number: 142A7D86E37D0FC0
>
> time of incident: 2016-01-18T10:10:48.076120000Z
>
>  
>
>  
>
>  
>
> *Gerry Kernan*
>
>  
>
> cid:image001.jpg at 01D105A5.2701B0E0
>
>  
>
> *Infinity IT   |   17 The Mall   |   Beacon Court   |   Sandyford  
> |   Dublin D18 E3C8   |   Ireland*
>
> *Tel:  +353 - (0)1 - 293 0090   |   E-Mail: 
> *gerry.kernan at infinityit.ie <mailto:gerry.kernan at infinityit.ie>**
>
> * *
>
> *Managed IT Services_       _Infinity IT*- www.infinityit.ie
> <http://www.infinityit.ie/>
>
> *IP Telephony_                    _Asterisk Consulting*-
> www.asteriskconsulting.com <http://www.asteriskconsulting.com>
>
> *Contact Centre_                _Total Interact*-
> www.totalinteract.com <http://www.totalinteract.com>
>
>  
>
>
>
> _______________________________________________
> Spce-user mailing list
> Spce-user at lists.sipwise.com
> https://lists.sipwise.com/listinfo/spce-user

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