[Spce-user] error 500 internal error on we portal

gerry kernan gerry.kernan at infinityit.ie
Mon Jan 18 10:51:31 EST 2016


Hi Daniel

Got it sorted , added 10Gb to /tmp and panel is working for this subscriber now.


Gerry Kernan
 


Infinity IT   |   17 The Mall   |   Beacon Court   |   Sandyford   |   Dublin D18 E3C8   |   Ireland
Tel:  +353 - (0)1 - 293 0090   |   E-Mail:  gerry.kernan at infinityit.ie

Managed IT Services       Infinity IT - www.infinityit.ie
IP Telephony                    Asterisk Consulting - www.asteriskconsulting.com
Contact Centre                Total Interact - www.totalinteract.com


-----Original Message-----
From: Daniel Grotti [mailto:dgrotti at sipwise.com] 
Sent: Monday 18 January 2016 15:22
To: gerry kernan <gerry.kernan at infinityit.ie>; spce-user at lists.sipwise.com
Subject: Re: [Spce-user] error 500 internal error on we portal

Hi,
mybe some mysql 'guru' can help you here.



*Daniel Grotti *
VoIP Engineer

Sipwise GmbH <http://www.sipwise.com> , Campus 21/Europaring F15
AT-2345 Brunn am Gebirge

Phone:  +43(0)1 301 2032 <callto:+4313012032>
Email:  dgrotti at sipwise.com <mailto:dgrotti at sipwise.com>
Website:  www.sipwise.com <http://www.sipwise.com>

Particulars according Austrian Companies Code paragraph 14 "Sipwise GmbH" - Europaring F15 - 2345 Brunn am Gebirge FN:305595f, Commercial Court Vienna, ATU64002206

On 01/18/2016 04:21 PM, gerry kernan wrote:
> Hi
> I've increased the /tmp filesystem by 1 Gb but still getting this error. Is there anything else I can do.
>
>
> Gerry Kernan
>  
>
>
> Infinity IT   |   17 The Mall   |   Beacon Court   |   Sandyford   |   Dublin D18 E3C8   |   Ireland
> Tel:  +353 - (0)1 - 293 0090   |   E-Mail:  gerry.kernan at infinityit.ie
>
> Managed IT Services       Infinity IT - www.infinityit.ie
> IP Telephony                    Asterisk Consulting - www.asteriskconsulting.com
> Contact Centre                Total Interact - www.totalinteract.com
>
>
> -----Original Message-----
> From: Daniel Grotti [mailto:dgrotti at sipwise.com]
> Sent: Monday 18 January 2016 10:46
> To: gerry kernan <gerry.kernan at infinityit.ie>; 
> spce-user at lists.sipwise.com
> Subject: Re: [Spce-user] error 500 internal error on we portal
>
> Hi,
> looks like a problem in that table:
>
> DBD::mysql::st execute failed: Incorrect key file for table 
> '/tmp/#sql_f0b_0.MYI'; try to repair it
>
>
>
> Sometimes when this error happens with temp tables:
>
> #126 - Incorrect key file for table '/tmp/#sql_64d_0.MYI'; try to 
> repair it
>
>
> It can be because the /tmp folder is running out of space. On some 
> Linux installations, /tmp is in its own partition and does not have 
> much space
> - big MySQL queries will fill it up.
>
> You can use df -h to check whether \tmp is in its own partition, and how much space is allocated to it.
>
>
> *Daniel Grotti *
> VoIP Engineer
>
> Sipwise GmbH <http://www.sipwise.com> , Campus 21/Europaring F15
> AT-2345 Brunn am Gebirge
>
> Phone:  +43(0)1 301 2032 <callto:+4313012032>
> Email:  dgrotti at sipwise.com <mailto:dgrotti at sipwise.com>
> Website:  www.sipwise.com <http://www.sipwise.com>
>
> Particulars according Austrian Companies Code paragraph 14 "Sipwise 
> GmbH" - Europaring F15 - 2345 Brunn am Gebirge FN:305595f, Commercial 
> Court Vienna, ATU64002206
>
> On 01/18/2016 11:27 AM, gerry kernan wrote:
>> Hi Daniel
>>
>> Output of the grep below.
>>
>> /var/log/ngcp/panel.log:Jan 18 10:10:48 sipwise ngcp-panel: ERROR: 
>> fatal error, id=142A7D86E37D0FC0,
>> timestamp=2016-01-18T10:10:48.076120000Z,
>> error=DBIx::Class::ResultSet::all(): DBI Exception: DBD::mysql::st 
>> execute failed: Incorrect key file for table '/tmp/#sql_f0b_0.MYI'; 
>> try to repair it [for Statement "SELECT `me`.`id`, 
>> `me`.`update_time`, `me`.`source_user_id`, `me`.`source_provider_id`, 
>> `me`.`source_external_subscriber_id`,
>> `me`.`source_external_contract_id`, `me`.`source_account_id`, 
>> `me`.`source_user`, `me`.`source_domain`, `me`.`source_cli`, 
>> `me`.`source_clir`, `me`.`source_ip`, `me`.`source_gpp0`, 
>> `me`.`source_gpp1`, `me`.`source_gpp2`, `me`.`source_gpp3`, 
>> `me`.`source_gpp4`, `me`.`source_gpp5`, `me`.`source_gpp6`, 
>> `me`.`source_gpp7`, `me`.`source_gpp8`, `me`.`source_gpp9`, 
>> `me`.`destination_user_id`, `me`.`destination_provider_id`, 
>> `me`.`destination_external_subscriber_id`,
>> `me`.`destination_external_contract_id`,
>> `me`.`destination_account_id`, `me`.`destination_user`, 
>> `me`.`destination_domain`, `me`.`destination_user_dialed`, 
>> `me`.`destination_user_in`, `me`.`destination_domain_in`, 
>> `me`.`destination_gpp0`, `me`.`destination_gpp1`, 
>> `me`.`destination_gpp2`, `me`.`destination_gpp3`, 
>> `me`.`destination_gpp4`, `me`.`destination_gpp5`, 
>> `me`.`destination_gpp6`, `me`.`destination_gpp7`, 
>> `me`.`destination_gpp8`, `me`.`destination_gpp9`, 
>> `me`.`peer_auth_user`, `me`.`peer_auth_realm`, `me`.`call_type`, 
>> `me`.`call_status`, `me`.`call_code`, `me`.`duration`, 
>> `me`.`call_id`, `me`.`source_carrier_cost`, 
>> `me`.`source_reseller_cost`, `me`.`source_customer_cost`, 
>> `me`.`source_carrier_free_time`, `me`.`source_reseller_free_time`, 
>> `me`.`source_customer_free_time`, 
>> `me`.`source_carrier_billing_fee_id`,
>> `me`.`source_reseller_billing_fee_id`,
>> `me`.`source_customer_billing_fee_id`,
>> `me`.`source_carrier_billing_zone_id`,
>> `me`.`source_reseller_billing_zone_id`,
>> `me`.`source_customer_billing_zone_id`,
>> `me`.`destination_carrier_cost`, `me`.`destination_reseller_cost`, 
>> `me`.`destination_customer_cost`, 
>> `me`.`destination_carrier_free_time`,
>> `me`.`destination_reseller_free_time`,
>> `me`.`destination_customer_free_time`,
>> `me`.`destination_carrier_billing_fee_id`,
>> `me`.`destination_reseller_billing_fee_id`,
>> `me`.`destination_customer_billing_fee_id`,
>> `me`.`destination_carrier_billing_zone_id`,
>> `me`.`destination_reseller_billing_zone_id`,
>> `me`.`destination_customer_billing_zone_id`,
>> `me`.`frag_carrier_onpeak`, `me`.`frag_reseller_onpeak`, 
>> `me`.`frag_customer_onpeak`, `me`.`is_fragmented`, `me`.`split`, 
>> `me`.`rated_at`, `me`.`rating_status`, `me`.`exported_at`, 
>> `me`.`export_status`, `me`.`init_time`, `me`.`start_time` FROM 
>> (SELECT `me`.`id`, `me`.`update_time`, `me`.`source_user_id`, 
>> `me`.`source_provider_id`, `me`.`source_external_subscriber_id`,
>> `me`.`source_external_contract_id`, `me`.`source_account_id`, 
>> `me`.`source_user`, `me`.`source_domain`, `me`.`source_cli`, 
>> `me`.`source_clir`, `me`.`source_ip`, `me`.`source_gpp0`, 
>> `me`.`source_gpp1`, `me`.`source_gpp2`, `me`.`source_gpp3`, 
>> `me`.`source_gpp4`, `me`.`source_gpp5`, `me`.`source_gpp6`, 
>> `me`.`source_gpp7`, `me`.`source_gpp8`, `me`.`source_gpp9`, 
>> `me`.`destination_user_id`, `me`.`destination_provider_id`, 
>> `me`.`destination_external_subscriber_id`,
>> `me`.`destination_external_contract_id`,
>> `me`.`destination_account_id`, `me`.`destination_user`, 
>> `me`.`destination_domain`, `me`.`destination_user_dialed`, 
>> `me`.`destination_user_in`, `me`.`destination_domain_in`, 
>> `me`.`destination_gpp0`, `me`.`destination_gpp1`, 
>> `me`.`destination_gpp2`, `me`.`destination_gpp3`, 
>> `me`.`destination_gpp4`, `me`.`destination_gpp5`, 
>> `me`.`destination_gpp6`, `me`.`destination_gpp7`, 
>> `me`.`destination_gpp8`, `me`.`destination_gpp9`, 
>> `me`.`peer_auth_user`, `me`.`peer_auth_realm`, `me`.`call_type`, 
>> `me`.`call_status`, `me`.`call_code`, `me`.`duration`, 
>> `me`.`call_id`, `me`.`source_carrier_cost`, 
>> `me`.`source_reseller_cost`, `me`.`source_customer_cost`, 
>> `me`.`source_carrier_free_time`, `me`.`source_reseller_free_time`, 
>> `me`.`source_customer_free_time`, 
>> `me`.`source_carrier_billing_fee_id`,
>> `me`.`source_reseller_billing_fee_id`, `me`.`source_custom
>>
>> Gerry Kernan
>>  
>>
>>
>> Infinity IT   |   17 The Mall   |   Beacon Court   |   Sandyford   |   Dublin D18 E3C8   |   Ireland
>> Tel:  +353 - (0)1 - 293 0090   |   E-Mail:  gerry.kernan at infinityit.ie
>>
>> Managed IT Services       Infinity IT - www.infinityit.ie
>> IP Telephony                    Asterisk Consulting - www.asteriskconsulting.com
>> Contact Centre                Total Interact - www.totalinteract.com
>>
>>
>> -----Original Message-----
>> From: Spce-user [mailto:spce-user-bounces at lists.sipwise.com] On Behalf 
>> Of Daniel Grotti
>> Sent: Monday 18 January 2016 10:17
>> To: spce-user at lists.sipwise.com
>> Subject: Re: [Spce-user] error 500 internal error on we portal
>>
>> Hi Gerry,
>> can you grep "142A7D86E37D0FC0" in /var/log/ngcp/panel.log and /var/log/ngcp/panel-debug.log ?
>>
>>
>> *Daniel Grotti *
>> VoIP Engineer
>>
>> Sipwise GmbH <http://www.sipwise.com> , Campus 21/Europaring F15
>> AT-2345 Brunn am Gebirge
>>
>> Phone:  +43(0)1 301 2032 <callto:+4313012032>
>> Email:  dgrotti at sipwise.com <mailto:dgrotti at sipwise.com>
>> Website:  www.sipwise.com <http://www.sipwise.com>
>>
>> Particulars according Austrian Companies Code paragraph 14 "Sipwise 
>> GmbH" - Europaring F15 - 2345 Brunn am Gebirge FN:305595f, Commercial 
>> Court Vienna, ATU64002206
>>
>> On 01/18/2016 11:14 AM, gerry kernan wrote:
>>> Hi
>>>
>>> I´m getting the error below when one subscriber logs in to the web 
>>> portal other subscribers are ok.
>>>
>>>  
>>>
>>> 500 Internal server error
>>>
>>> We are terribly sorry, an exceptional error has occured:
>>>
>>> incident number: 142A7D86E37D0FC0
>>>
>>> time of incident: 2016-01-18T10:10:48.076120000Z
>>>
>>>  
>>>
>>>  
>>>
>>>  
>>>
>>> *Gerry Kernan*
>>>
>>>  
>>>
>>> cid:image001.jpg at 01D105A5.2701B0E0
>>>
>>>  
>>>
>>> *Infinity IT   |   17 The Mall   |   Beacon Court   |   Sandyford  
>>> |   Dublin D18 E3C8   |   Ireland*
>>>
>>> *Tel:  +353 - (0)1 - 293 0090   |   E-Mail: 
>>> *gerry.kernan at infinityit.ie <mailto:gerry.kernan at infinityit.ie>**
>>>
>>> * *
>>>
>>> *Managed IT Services_       _Infinity IT*- www.infinityit.ie
>>> <http://www.infinityit.ie/>
>>>
>>> *IP Telephony_                    _Asterisk Consulting*-
>>> www.asteriskconsulting.com <http://www.asteriskconsulting.com>
>>>
>>> *Contact Centre_                _Total Interact*-
>>> www.totalinteract.com <http://www.totalinteract.com>
>>>
>>>  
>>>
>>>
>>>
>>> _______________________________________________
>>> Spce-user mailing list
>>> Spce-user at lists.sipwise.com
>>> https://lists.sipwise.com/listinfo/spce-user
>> _______________________________________________
>> Spce-user mailing list
>> Spce-user at lists.sipwise.com
>> https://lists.sipwise.com/listinfo/spce-user
>>
>
>





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