[Spce-user] Fwd: subscriber offline

Daniel Grotti dgrotti at sipwise.com
Wed May 25 05:13:14 EDT 2016


Hi,
Can you send Asterisk registration and check kamailio-lb.log as well ?
Do you see something ?

If not, means that REGISTER didn't reach your server. Network issue ?

Daniel



On 05/25/2016 11:09 AM, Роман Кубів wrote:
> Hi! When I'm trying to register a softphone from the other network, I 
> have no problems:
> May 25 10:07:37 spce proxy[4348]: NOTICE: <script>: New request on 
> proxy - M=REGISTER R=sip:10.200.10.6 F=sip:testuser at 10.200.10.6 
> <mailto:sip%3Atestuser at 10.200.10.6> T=sip:testuser at 10.200.10.6 
> <mailto:sip%3Atestuser at 10.200.10.6> IP=192.168.1.227:5060 
> <http://192.168.1.227:5060> (127.0.0.1:5060 <http://127.0.0.1:5060>) 
> ID=795380a3-36cf-4d2d-b247-740be0afc338 UA='SFLphone/1.3.0'
>
> root at spce:/etc/ngcp-config/templates/etc/kamailio/proxy# ngcp-kamctl 
> proxy ul show
> Domain:: location table=512 records=1 max_slot=1
>     AOR:: testuser at 10.200.10.6 <mailto:testuser at 10.200.10.6>
>         Contact:: sip:testuser at 192.168.1.227:5060 
> <http://sip:testuser@192.168.1.227:5060> Q=
>             Expires:: 19
>             Callid:: 795380a3-36cf-4d2d-b247-740be0afc338
>             Cseq:: 30265
>             User-agent:: SFLphone/1.3.0
>             Received:: sip:192.168.1.227:5060 <http://192.168.1.227:5060>
>             Path:: <sip:lb at 127.0.0.1 
> <mailto:sip%3Alb at 127.0.0.1>;lr;received=sip:192.168.1.227:5060;socket=sip:10.200.10.6:5060 
> <http://10.200.10.6:5060>>
>             State:: CS_SYNC
>             Flags:: 0
>             Cflag:: 320
>             Socket:: udp:127.0.0.1:5062 <http://127.0.0.1:5062>
>             Methods:: 16351
>             Ruid:: uloc-57397f65-10fa-a2
>             Reg-Id:: 0
>             Last-Keepalive:: 1464163657
>             Last-Modified:: 1464163657
>
> But when I register a subscriber in Asterisk from the same network as 
> the softphone (192.168.1.0/24 <http://192.168.1.0/24>), then 
> M=REGISTER doesn't send and log kamailio-proxy.log is empty.
>
> 2016-05-23 19:29 GMT+03:00 Daniel Grotti <dgrotti at sipwise.com 
> <mailto:dgrotti at sipwise.com>>:
>
>     User is definitely offline, not registered.
>     You should check your reilgistration call flow.
>
>     Daniel
>
>     On May 23, 2016 6:25 PM, Роман Кубів <tarrok2009 at gmail.com
>     <mailto:tarrok2009 at gmail.com>> wrote:
>
>         Hi,
>         my kamailio.location table is empty:
>         mysql> select * from kamailio.location where username='testuser';
>         Empty set (0.00 sec)
>
>         kamailio-proxy.log when a call to user:
>         May 23 10:34:48 spce proxy[4353]: NOTICE: <script>: Call from
>         PSTN - R=sip:0962823167 at X.X.X.X:5060
>         ID=0f2442ae5b2bc81b2ed385811106365b at Y.Y.Y.Y:5060 UA='Asterisk
>         PBX 1.8
>         .32.2'
>         May 23 10:34:48 spce proxy[4353]: NOTICE: <script>:
>         User-Provided CLI '0962823167' taken from From-User -
>         R=sip:0962823167 at X.X.X.X:5060
>         ID=0f2442ae5b2bc81b2ed385811106365b at Y
>         .Y.Y.Y:5060 UA='Asterisk PBX 1.8.32.2'
>         May 23 10:34:48 spce proxy[4353]: NOTICE: <script>:
>         Network-Provided CLI '0962823167' taken from From-User -
>         R=sip:0962823167 at X.X.X.X:5060 ID=0f2442ae5b2bc81b2ed385811106365b@
>         Y.Y.Y.Y:5060 UA='Asterisk PBX 1.8.32.2'
>         May 23 10:34:48 spce proxy[4353]: NOTICE: <script>: Setting
>         '0962823167 at Y.Y.Y.Y' as initiating user-provided CLI -
>         R=sip:0962823167 at X.X.X.X:5060 ID=0f2442ae5b2bc81b2ed3
>         85811106365b at Y.Y.Y.Y:5060 UA='Asterisk PBX 1.8.32.2'
>         May 23 10:34:48 spce proxy[4353]: NOTICE: <script>: Setting
>         '0962823167 at Y.Y.Y.Y' as initiating network-provided CLI -
>         R=sip:0962823167 at X.X.X.X:5060 ID=0f2442ae5b2bc81b2
>         ed385811106365b at Y.Y.Y.Y:5060 UA='Asterisk PBX 1.8.32.2'
>         May 23 10:34:48 spce proxy[4353]: NOTICE: <script>: Rewriting
>         called party '0962823167' to '2100' -
>         R=sip:0962823167 at X.X.X.X:5060
>         ID=0f2442ae5b2bc81b2ed385811106365b at Y.Y.Y.Y:5060 UA='Asterisk
>         PBX 1.8.32.2'
>         May 23 10:34:48 spce proxy[4353]: NOTICE: <script>: Callee was
>         aliased with base '2100' - R=sip:testuser at 10.200.10.6:5060
>         <http://sip:testuser@10.200.10.6:5060>
>         ID=0f2442ae5b2bc81b2ed385811106365b at Y.Y.Y.Y:5060 UA=
>         'Asterisk PBX 1.8.32.2'
>         May 23 10:34:48 spce proxy[4353]: NOTICE: <script>: Callee is
>         local, uuid='2434fc2e-5983-48a2-a3d4-3eeec3f2dd58' -
>         R=sip:testuser at 10.200.10.6:5060
>         <http://sip:testuser@10.200.10.6:5060>
>         ID=0f2442ae5b2bc81b2ed385811106365
>         b at Y.Y.Y.Y:5060 UA='Asterisk PBX 1.8.32.2'
>         May 23 10:34:48 spce proxy[4353]: NOTICE: <script>: Local user
>         offline - R=sip:testuser at 10.200.10.6:5060
>         <http://sip:testuser@10.200.10.6:5060>
>         ID=0f2442ae5b2bc81b2ed385811106365b at Y.Y.Y.Y:5060 UA='Asterisk
>         PBX 1.8
>         .32.2'
>         May 23 10:34:48 spce proxy[4353]: NOTICE: <script>: Setting
>         acc source-leg for uuid '0':
>         '0|0962823167|Y.Y.Y.Y|0962823167|||0|||0|call|Y.Y.Y.Y|1463992488.095186|||||||
>         ||||' - R=sip:testuser at 10.200.10.6:5060
>         <http://sip:testuser@10.200.10.6:5060>
>         ID=0f2442ae5b2bc81b2ed385811106365b at Y.Y.Y.Y:5060 UA='Asterisk
>         PBX 1.8.32.2'
>         May 23 10:34:48 spce proxy[4353]: NOTICE: <script>: Setting
>         acc destination-leg for uuid
>         '2434fc2e-5983-48a2-a3d4-3eeec3f2dd58':
>         '0|||2|0962823167|2434fc2e-5983-48a2-a3d4-3eeec3f2dd
>         58|testuser|10.200.10.6|2100|X.X.X.X|87|||||||||||' -
>         R=sip:testuser at 10.200.10.6:5060
>         <http://sip:testuser@10.200.10.6:5060>
>         ID=0f2442ae5b2bc81b2ed385811106365b at Y.Y.Y.Y:5060 UA='Asterisk
>         PBX 1.8.32.2'
>         May 23 10:34:48 spce proxy[4359]: NOTICE: <script>: New
>         request on proxy - M=ACK R=sip:0962823167 at X.X.X.X:5060
>         F=sip:0962823167 at Y.Y.Y.Y T=sip:0962823167 at X.X.X.X:5060
>         IP=Y.Y.Y.Y:5060 (127.0.0.1:5060 <http://127.0.0.1:5060>)
>         ID=0f2442ae5b2bc81b2ed385811106365b at Y.Y.Y.Y:5060 UA='Asterisk
>         PBX 1.8.32.2'
>
>         2016-05-23 16:39 GMT+03:00 Daniel Grotti <dgrotti at sipwise.com
>         <mailto:dgrotti at sipwise.com>>:
>
>             Hi,
>             please check NGCP side:
>
>             mysql > select * from kamailio.location where
>             username='testuser';
>
>             Then please provide the kamailio-proxy.log related to the
>             REGISTER and to the call to this user.
>
>             Thanks,
>             Daniel
>
>
>
>             On 05/23/2016 03:31 PM, Роман Кубів wrote:
>
>
>                 Thank you for the quick response.
>
>                 Yes 10.200.10.0/24 <http://10.200.10.0/24> is
>                 reachable from 192.168.1.0/24 <http://192.168.1.0/24>
>                 network:
>
>                 [root at localhost 4]# ping 10.200.10.6
>                 PING 10.200.10.6 (10.200.10.6) 56(84) bytes of data.
>                 64 bytes from 10.200.10.6 <http://10.200.10.6>:
>                 icmp_seq=1 ttl=64 time=0.842 ms
>                 64 bytes from 10.200.10.6 <http://10.200.10.6>:
>                 icmp_seq=2 ttl=64 time=0.719 ms
>                 64 bytes from 10.200.10.6 <http://10.200.10.6>:
>                 icmp_seq=3 ttl=64 time=1.75 ms
>
>                 And peer is online:
>                 [root at localhost 4]# asterisk -rnx 'sip show peers'
>                 Name/username Host Dyn Forcerport ACL Port     Status
>                 20external/testuser 10.200.10.6 5060     OK (2 ms)
>
>                 But registration is not:
>                 [root at localhost 4]# asterisk -rnx 'sip show registry'
>                 Host dnsmgr Username Refresh State Reg.Time
>                 0 SIP registrations.
>
>                 My registration rule in sip.conf:
>                 register => testuser at 10.200.10.6:M
>                 <mailto:testuser at 10.200.10.6:M>yPassWd1:testuser at 10.200.10.6:5060/2100~3600
>                 <mailto:yPassWd1:testuser at 10.200.10.6:5060/2100%7E3600>
>
>                 2016-05-23 12:09 GMT+03:00 Daniel Grotti
>                 <dgrotti at sipwise.com <mailto:dgrotti at sipwise.com>>:
>
>                     Hi,
>                     it means that your user is not registered.
>                     Check you REGISTRATION, and make sure that the
>                     user can really reach and register in the platform.
>                     Are you sure that 10.200.10.0/24
>                     <http://10.200.10.0/24> is reachable from
>                     192.168.1.0/24 <http://192.168.1.0/24> network ?
>
>
>                     Daniel
>
>
>
>                     On 05/23/2016 10:41 AM, Роман Кубів wrote:
>
>                         Hello! I have 2 interfaces on my sipwise
>                         server: 1 with public IP and other looking in
>                         my internal network (10.200.10.0/24
>                         <http://10.200.10.0/24>). When i try register
>                         subscriber in the same network (10.200.10.0/24
>                         <http://10.200.10.0/24>) all its ok, but when
>                         i try register from other network
>                         (192.168.1.0/24 <http://192.168.1.0/24>) and
>                         call to subscriber, then i get massage:
>
>                         May 23 10:34:48 spce proxy[4353]: NOTICE:
>                         <script>: Local user offline -
>                         R=sip:testuser at 10.200.10.6:5060
>                         <mailto:sip:testuser at 10.200.10.6:5060>
>                         ID=0f2442ae5b2bc81b2ed385811106365b at 194.44.209.149:5060
>                         <http://0f2442ae5b2bc81b2ed385811106365b@194.44.209.149:5060>
>                         UA='Asterisk PBX 1.8.32.2
>
>
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