[Spce-user] invalid user or password in subscriber login mr4.5.1

[Matthias Hohl]

Hello,

the problem still exist 4.5.5... 
if the fraud protection script locks an subscriber and we manually unlock the subscriber/user again, the subscriber can't login anymore in the customer self care interface.
We have this now on some subscribers, and we are not able to enable the self care portal for this subscriber again, only solution is to delete an recreate the whole subscriber.

We get back invalid username or password, but the username and password is right and also the lock is removed.

I believe this is a bug.
Can you check this please?

-----Ursprüngliche Nachricht-----
Von: Spce-user [mailto:spce-user-bounces at lists.sipwise.com] Im Auftrag von Matthias Hohl
Gesendet: Freitag, 21. Oktober 2016 10:13
An: 'Daniel Grotti' <dgrotti at sipwise.com>; spce-user at lists.sipwise.com
Betreff: Re: [Spce-user] invalid user or password in subscriber login mr4.5.1

Hello,

The problem was now also with a second subscriber.
The subscriber got locked and after unlock the CSC login doesn't work anymore for this subscriber, but there is NO lock on this subscriber anymore.

Any idea what could be the problem?

Version: 4.5.1

-----Ursprüngliche Nachricht-----
Von: Daniel Grotti [mailto:dgrotti at sipwise.com]
Gesendet: Donnerstag, 22. September 2016 15:44
An: Matthias Hohl <matthias.hohl at telematica.at>
Betreff: Re: AW: [Spce-user] invalid user or password in subscriber login mr4.5.1

is this user locked maybe ?



--
Daniel Grotti
Head of Customer Support

Sipwise GmbH, Campus 21/Europaring F15 AT-2345 Brunn am Gebirge

Phone:    +43(0)1 301 2032
Email:    dgrotti at sipwise.com
Website:  www.sipwise.com

On 09/22/2016 03:41 PM, Matthias Hohl wrote:
> Hello,
>
> no i used sure the right creditals and we also tried to change the web password but nothing works.
>
>
>
> -----Ursprüngliche Nachricht-----
> Von: Spce-user [mailto:spce-user-bounces at lists.sipwise.com] Im Auftrag 
> von Daniel Grotti
> Gesendet: Donnerstag, 22. September 2016 11:57
> An: spce-user at lists.sipwise.com
> Betreff: Re: [Spce-user] invalid user or password in subscriber login
> mr4.5.1
>
> Hi,
> make sure that his is using:
>
> username = webusername at domain
> pass = webpassword
>
> maybe he's using SIP credentials and not Web credentials ?
>
>
> --
> Daniel Grotti
>
>
> On 09/22/2016 11:50 AM, Matthias Hohl wrote:
>> Hello,
>>
>>
>>
>> a subscriber tried to login into his customer care interface but it 
>> is not working.
>>
>> We got the replay invalid username/password.
>>
>> This just happen with one subscriber, all other works without problem.
>>
>> We locked the subscriber few days ago and the active him again and 
>> since them, it doesn’t work anymore.
>>
>> So maybe there is a bug in the internal locking feature?
>>
>>
>>
>> I checked the logfiles:
>>
>>
>>
>> /var/log/panel.log
>>
>> Sep 22 11:40:45 spce ngcp-panel: WARN: invalid http login from 
>> '80.109.195.xxx
>>
>> Sep 22 11:40:45 spce ngcp-panel: ERROR: NGCP Panel Login failed 
>> realm=subscriber ip=80.109.195.xxx
>>
>>
>>
>> /var/log/panel-debug.log
>>
>> Sep 22 11:40:45 spce ngcp-panel: DEBUG: *** Root::auto skip authn, 
>> grant access to login/subscriber
>>
>> Sep 22 11:40:45 spce ngcp-panel: DEBUG: login form validated
>>
>> Sep 22 11:40:45 spce ngcp-panel: DEBUG: *** Login::index 
>> user=432256xxxxx at sip.telematica.at, pass=kmY123xxxxx, 
>> realm=subscriber
>>
>> Sep 22 11:40:45 spce ngcp-panel: DEBUG: *** Login::index auth failed
>>
>>
>>
>> I can’t see where the problem is :/
>>
>>
>>
>> Any hint what could be the problem?
>>
>>
>>
>> _______________________________________________
>> Spce-user mailing list
>> Spce-user at lists.sipwise.com
>> https://lists.sipwise.com/listinfo/spce-user
>>
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