[Spce-user] Problem Creating Customers/Resellers

[Rene Krenn]

For each reseller, you have a "Reseller Contract" (system contract), which
is linked to a dedicated contact. Such contacts for system contracts must
have an emtpy reseller field.

 

For subscribers, you have "Customer" contracts. Each subscriber can belong
to exactly one customer contract. A customer contract will belong to exactly
one reseller. Each customer contract is linked to a contact, which is linked
to the reseller the customer is supposed to belong to.

 

regards

 

Von: Koot Pienaar [mailto:koot at ntelecom.co.za] 
Gesendet: Donnerstag, 18. Mai 2017 07:57
An: 'Rene Krenn' <rkrenn at sipwise.com>; Spce-user at lists.sipwise.com
Betreff: RE: [Spce-user] Problem Creating Customers/Resellers

 

So this means i wil have to have 2 contacts per one with reseller and one
without?

 

This seems to be counterintuitave.

 

Koot Pienaar

 

From: Rene Krenn [mailto:rkrenn at sipwise.com] 
Sent: 17 May 2017 04:45 PM
To: 'Koot Pienaar'; Spce-user at lists.sipwise.com
<mailto:Spce-user at lists.sipwise.com> 
Subject: AW: [Spce-user] Problem Creating Customers/Resellers

 

>Now i want to create a customer for the reseller. So i select create
customer, i then select my contact and billing profile and click save. 

Create a separate contact for each customer, or make sure for to choose an
existing contact *belonging to your newly created reseller*.

An additional check for this was introduced by commit
35bad60d2ed0776ae5a76bce7ca54ba55d502353 in ngcp-panel master three weeks
ago.

 

Also the billing profile you use is also supposed to belong to your new
reseller, so make sure to prepare billing profiles per reseller separately
before.

 

regards

 

Von: Spce-user [mailto:spce-user-bounces at lists.sipwise.com] Im Auftrag von
Koot Pienaar
Gesendet: Mittwoch, 17. Mai 2017 15:51
An: Spce-user at lists.sipwise.com <mailto:Spce-user at lists.sipwise.com> 
Betreff: [Spce-user] Problem Creating Customers/Resellers

 

Hi Guys

 

I am trying to create a reseller, with customers and subscribers.

 

I create Reseller 1 from the resellers page. Then i create a new contract
from the dialog box for creating reseller, but then i select create contact
from the create contract page.

 

I save the contact, select the contact then save the contract. 

 

I then select the new contract and Create my reseller.

 

Now i want to create a customer for the reseller. So i select create
customer, i then select my contact and billing profile and click save. Then
i get error, Failed to create customer contract [14BF6018FA287110], my panel
log shows the output below:

 

', 'billing_profiles.0.row.network_id' => '', 'status' => 'active',
'billing_profiles.0.start' => '', 'billing_profile_definition' => 'id',
'billing_profile.id' => '1', 'invoice_template.id' => '',
'billing_profiles.0.row.profile_id' => '', 'vat_rate' => '0', 'external_id'
=> '', 'invoice_email_template.id' => '', 'passreset_email_template.id' =>
'', 'contact.id' => '7', 'billing_profiles.0.end' => '', 'save' => 'Save',
'profile_package.id' => '', 'subscriber_email_template.id' => ''}
MSG="Failed to create customer contract ({UNKNOWN}: Can't call method "id"
on an undefined value at
/usr/share/perl5/NGCP/Panel/Utils/ProfilePackages.pm line 538. at
/usr/share/perl5/Catalyst/Model/DBIC/Schema.pm line 526#012)" LOG=""

 

It looks like it is because the contact does not have a reseller assigned to
it. But when trying to edit the contact to assing reseller there is no
option to do so. When i manually create a contact and not from the Reseller
creation page this does not happen but this is a catch 22. I cannot assign a
reseller to the contact if it is not created yet. I also cannot create
reseller without contact.

 

How can i overcome this? Or am i doing something wrong?

 

Regards 

Koot Pienaar

 

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