[Spce-user] Voicemail Trouble

[Maxwell Power]

Using mr5.5.1 we can't seem to get voicemail to work properly for users.

 

When calling a users voicemail or the access number of 2000 there is no RTP
traffic. We can get some traffic back by restarting asterisk but as soon as
someone connects to a users voicemail it provides no audio again until
restarted.

 

Tried to update the greetings for a user in their subscriber preferences.
After saving a new one, we now receive an error 500 when trying to view that
subscribers preferences.

 

Nov 23 18:28:27 SBC01 ngcp-panel: ERROR: fatal error, id=14F9E1558239CD40,
timestamp=2017-11-24T01:28:27.332808000Z, error=Caught exception in
NGCP::Panel::Controller::Subscriber->preferences "Not a HASH reference at
/usr/share/perl5/NGCP/Panel/Controller/Subscriber.pm line 651."

 

/var/log/ngcp/voicemail.log:

Nov 23 18:24:18 SBC01 asterisk[15420]: DEBUG[20160][C-00000003]:
apps/app_voicemail.c:1878 in find_user: call find_user_realtime for
'1778XXXXXXX at default'

Nov 23 18:24:18 SBC01 asterisk[15420]: NOTICE[20160][C-00000003]:
apps/app_voicemail.c:4193 in find_user_realtime_by_alias: Found mailbox
'1778XXXXXXX' for alias '1778XXXXXXX'

Nov 23 18:24:18 SBC01 asterisk[15420]: DEBUG[20160][C-00000003]:
apps/app_voicemail.c:8399 in load_vmu_timezone: Using default timezone
'localtime' for mailbox 'fd12bc8d-cc35-44aa-a402-212947dc6e5e'

Nov 23 18:25:19 SBC01 asterisk[15420]: WARNING[15448]: chan_sip.c:4339 in
__sip_autodestruct: Autodestruct on dialog 'snzTxVICLvdeN5kSiUSO2g..' with
owner SIP/sip_proxy-00000003 in place (Method: BYE). Rescheduling
destruction for 10000 ms

Nov 23 18:25:19 SBC01 asterisk[15420]: NOTICE[15448]: chan_sip.c:29415 in
check_rtp_timeout: Disconnecting call 'SIP/sip_proxy-00000003' for lack of
RTP activity in 61 seconds

Nov 23 18:25:25 SBC01 asterisk[15420]: DEBUG[20712][C-00000004]:
apps/app_voicemail.c:1878 in find_user: call find_user_realtime for
'1778XXXXXXX at default'

Nov 23 18:25:51 SBC01 asterisk[15420]: WARNING[15448]: chan_sip.c:4339 in
__sip_autodestruct: Autodestruct on dialog 'snzTxVICLvdeN5kSiUSO2g..' with
owner SIP/sip_proxy-00000003 in place (Method: BYE). Rescheduling
destruction for 10000 ms

Nov 23 18:26:15 SBC01 asterisk[15420]: WARNING[15448]: chan_sip.c:4339 in
__sip_autodestruct: Autodestruct on dialog '889E443D at 209.197.130.80' with
owner SIP/sip_proxy-00000004 in place (Method: BYE). Rescheduling
destruction for 10000 ms

Nov 23 18:26:23 SBC01 asterisk[15420]: WARNING[15448]: chan_sip.c:4339 in
__sip_autodestruct: Autodestruct on dialog 'snzTxVICLvdeN5kSiUSO2g..' with
owner SIP/sip_proxy-00000003 in place (Method: BYE). Rescheduling
destruction for 10000 ms

Nov 23 18:26:26 SBC01 asterisk[15420]: NOTICE[15448]: chan_sip.c:29415 in
check_rtp_timeout: Disconnecting call 'SIP/sip_proxy-00000004' for lack of
RTP activity in 61 seconds

 

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