[Spce-user] rate-o-mat rates calls with 0 cost even though a rate is available

[4voice Service]

Hi all,

I have an issue with rate-o-mat rating most calls with 0 cost even tough
a billing fee is available:


situation:

subscriber X has a billing profile assigned

the billing profile contains a record

source: .
destination: ^43.+$
fee: 0.02

When the subscriber calls a record is added to the cdr table.

But after rate-o-matic rates the call it says rating status "rated", but
the cost is still 0

+--------------+-------------------------+----------+----------------------+---------------+--------------------------------+---------------------------+-------------------------------------+
| source_user  | destination_user_dialed | duration |
source_customer_cost | rating_status | source_customer_billing_fee_id |
destination_customer_cost | destination_customer_billing_fee_id |
+--------------+-------------------------+----------+----------------------+---------------+--------------------------------+---------------------------+-------------------------------------+
| 4367xxxxxxx | 431xxxxxxxxxxx            |  129.825 | 0.000000 |
ok            |                           NULL |
0.000000 |                                NULL |
+--------------+-------------------------+----------+----------------------+---------------+--------------------------------+---------------------------+-------------------------------------+
1 row in set (0.00 sec)

Note that the billing_fee_ids also remain 0.

I've tried creating and assigning a new billing profile with just 1
catchall record. But after setting the status to 'unrated' it just gets
rated again with 0 cost.

There are no errors in cdr.log and rate-o-mat.log (the latter shows the
cdr has been rated, but no additional errors/info)

How do I troubleshoot/fix?

Regards,
Pieter