[Spce-user] Voicemail - '*' interrupt not working and message not playing from phone

[Joe Gaylord]

I have the asterisks sounds, but the problem is accessing the voicemail 
from the outside and pressing of the asterisk key '*' doesn't interrupt 
the unavailable greeting.   It just doesn't do anything, when pressed.

Joe Gaylord
COLI Inc.

On 12/28/2018 12:17 PM, Joe Gaylord wrote:
> Has there been any solution to this?  I am having the same problem and 
> can't seem to find a work-around.
>
> Thank You,
>
> Joe Gaylord
> COLI Inc.
>
> On 3/13/2018 1:51 PM, Clint Wiley wrote:
>> I’m having the same problems.
>>
>> Thanks,
>> _________________________
>> Clint Wiley
>> Hagerstown Fiber Internet
>>
>>> On Mar 13, 2018, at 1:42 PM, Brian Pelletier 
>>> <brian.pelletier at aloe-me.net <mailto:brian.pelletier at aloe-me.net>> 
>>> wrote:
>>>
>>> Just doing a follow up to see if anyone has experienced either one 
>>> of these issues or have a good starting spot for me.
>>>
>>> Brian Pelletier
>>>
>>>
>>> ---- On Fri, 09 Mar 2018 11:36:37 -0500 
>>> *<brian.pelletier at aloe-me.net <mailto:brian.pelletier at aloe-me.net>>* 
>>> wrote ----
>>>
>>>     I am having 2 issues with voicemail since my initial install.  I
>>>     am running mr5.5.3.
>>>
>>>     ISSUE 1 -
>>>     when dialing into the voicemail system or hitting someone
>>>     voicemail box hitting the "*" should interrupt the message from
>>>     what I have read and allow you to enter you phone number to gain
>>>     access to your box. hitting the star only makes a sound and does
>>>     nothing hitting "#" still skips the greeting and all other
>>>     buttons work (including "*") once you are in the voicemail
>>>     system.  I cant find any errors in any logs and I have tried
>>>     using different codex with no luck.  has anyone run into this
>>>     and know if its just a bug or how to go about fixing it?
>>>
>>>     ISSUE 2 -
>>>     when trying checking voicemails from a phone by dialing in I am
>>>     getting a fast busy when it gets to the point of announcing the
>>>     time stamp.  I hear the number of messages in the box and it
>>>     starts to say to announce "message 1 loft on...), this is where
>>>     it goes fast busy.  The messages to email out just fine and the
>>>     WAV file plays.  I can even log into the CSC portal and play the
>>>     messages there and delete them after.  In the log I can see that
>>>     the system does read correctly how many messages the box has but
>>>     when it goes to play them it says no file found.  I'm guessing
>>>     that maybe the config file is looking in the wrong place or
>>>     maybe storing them in the wrong place.  Anyone know what
>>>     directions i should go with this one ?
>>>
>>>     Thanks,
>>>     Brian Pelletier
>>>
>>>
>>>
>>>
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>>
>>
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>
> -- 
> Michael 'Joe' Gaylord
> COLI Inc.
> Office: 888.299.0071 Ext 220
> Office Direct: 231.354.7063
> Fax: 888.990.0709
>
> _______________________________________________
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-- 
Michael 'Joe' Gaylord
COLI Inc.
Office: 888.299.0071 Ext 220
Office Direct: 231.354.7063
Fax: 888.990.0709

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