[Spce-user] 500 Internal Server Error after uploading a .wave file

[Irina Peshinskaya]

Dear Matthias,

Could you please check if you have duplicates in voicemal_spool table:

select `dir`,`mailboxcontext`,`mailboxuser`,`msgnum`,`origtime`,count(*) 
as cnt from kamailio.voicemail_spool group by dir having cnt>1;

Thank you in advance.

Best regards,
Irina Peshinskaya


On 2018-10-16 10:08, Hohl Matthias wrote:
>
> Hello,
>
> i sent it to you private J
>
> thank you for your help.
>
> *Von:*Irina Peshinskaya <ipeshinskaya at sipwise.com>
> *Gesendet:* Montag, 15. Oktober 2018 11:21
> *An:* Hohl Matthias <matthias.hohl at telematica.at>; 
> spce-user at lists.sipwise.com
> *Betreff:* Re: [Spce-user] 500 Internal Server Error after uploading a 
> .wave file
>
> Dear Matthias,
>
> Could you please send me your log files from dates, related to the 
> situation
> "The upload started but failed and next the customer saw a 500 
> Internal Server Error screen"
>
> Necessary log files you can find as:
>
> /var/log/ngcp/old/panel.log-2018*.gz
> /var/log/ngcp/old/panel-debug.log-2018*.gz
> /var/log/ngcp/old/api.log-2018*.gz
>
> Thank you in advance.
>
> Best regards,
> Irina Peshinskaya
>
> On 2018-10-11 11:06, Hohl Matthias wrote:
>
>     Hello,
>
>     Server: mr5.5.5
>
>     One of our customers wanted to upload a .wave file for the
>     voicebox over his customer care panel.
>
>     The upload started but failed and next the customer saw a 500
>     Internal Server Error screen.
>
>     The customer report this issue to us and we also get now a 500
>     Internal Server Error if we want to open the subscriber
>     preferences page.
>
>     It is the only subscriber witch has this Error by accessing the
>     prefences page. All other once work fine.
>
>     In the panel.log and panel-debug.log I see this entries:
>
>     1.Oct1110:57:24spce ngcp-panel: ERROR: fatal error,
>     id=155C821F96E17CC0, timestamp=2018-10-11T08:57:24.840824000Z,
>     error=Caughtexception
>     inNGCP::Panel::Controller::Subscriber->preferences "Not a HASH
>     reference at /usr/share/perl5/NGCP/Panel/Controller/Subscriber.pm
>     line 651."
>
>     2.
>
>     3.Oct1110:57:24spce ngcp-panel: DEBUG: *** Root::autogrant access
>     forauthenticated user
>
>     4.Oct1110:57:24spce ngcp-panel: DEBUG:
>     NGCP::Panel::Controller::Subscriber::auto
>
>     5.Oct1110:57:24spce ngcp-panel: DEBUG: catchup contract
>     324contract_balances (now = 2018-10-1110:57:24)
>
>     Anybody an idea what is going on there and how to fix it?
>
>     Mit freundlichen Grüßen,
>
>     Matthias Hohl
>
>
>
>
>     _______________________________________________
>
>     Spce-user mailing list
>
>     Spce-user at lists.sipwise.com <mailto:Spce-user at lists.sipwise.com>
>
>     https://lists.sipwise.com/listinfo/spce-user
>

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.sipwise.com/mailman/private/spce-user_lists.sipwise.com/attachments/20181104/9c64466c/attachment.html>