[Spce-user] ngcp-panel no customer found

sven.roehrig at web.de sven.roehrig at web.de
Wed Feb 27 09:23:24 EST 2019



we have problem with the ngcp-panel. 

For whatever reason the mapping between customer and subscriber is brocken:


ERROR: IP= CALLED=Controller::Subscriber::base
TX=15873DCFA961A6B8 USER=administrator DATA={} MSG="Contract does not exist
for subscriber (subscriber id '11573' points to non-existing contract id)"

ERROR: IP= CALLED=Controller::Customer::base
TX=15873DD8FC3AC730 USER=administrator DATA={} MSG="Customer was not found"
LOG="Customer was not found"


I already checked the db where everything looks good. Mapping between
billing.voip_subscribers and billing.contracts / billing.contacts are

We had some 500 Internal Error issues last days in panel.log. This is gone
after ngcp-panel restart.


Is there something like an internal cache that could be corrupted now? Any
ideas what could cause this problem? 


Any hints or advices are welcome!



Mit freundlichen Grüßen,

Best regards,



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