[Spce-user] Billing not working

Thu Feb 25 16:13:03 EST 2021

Hi Walter,

I managed to fix the issue. The syntax and regex of source, destination was alright as you mentioned in your previous mail, but the match method prefix did not work. I switched to regex_longest_pattern and now everything works fine 😊

Kind regards,
Viraj

From: Walter Klomp <walter at myrepublic.net>
Sent: Wednesday, 24 February 2021 16:42
To: Viraj Balgobind <ideatells at outlook.com>
Cc: spce-user at lists.sipwise.com
Subject: Re: [Spce-user] Billing not working

Pretty sure this should work. Double check that the correct billing profile is assigned to this subscriber.

I’m out of other ideas

On Wed, 24 Feb 2021 at 23:02, Viraj Balgobind <ideatells at outlook.com<mailto:ideatells at outlook.com>> wrote:
Hi Walter,

Thanks for your reply!

I tried the solution you describe below and made the rule:

^31.+,^31.+,out,"National","National",3,1,0.011,1,3,1,0.011,1,0,prefix,,0,,0,0

But still I am getting the following error:

Feb 24 15:51:03 spce (info) ngcp-rate-o-mat[17811]: WARNING: 1/29 - rating CDR ID 69 aborted  (retry 1): FATAL: No outbound fee info for profile 3 and source user '31853XXXXX' or user/domain '31853XXXXX at 62.XX.XXX.XX' and destination user '317045XXXXX' or user/domain '317045XXXXX @voip.sse.nl<http://voip.sse.nl>' found

Do you have another option?

Kind regards,
Viraj

From: Walter Klomp <walter at myrepublic.net<mailto:walter at myrepublic.net>>
Sent: Wednesday, 24 February 2021 14:53
To: Viraj Balgobind <ideatells at outlook.com<mailto:ideatells at outlook.com>>
Cc: spce-user at lists.sipwise.com<mailto:spce-user at lists.sipwise.com>
Subject: Re: [Spce-user] Billing not working

Hi Viraj

Try removing all the $ from the lines. That denotes end of line which doesn’t match your patterns. Also check the destination regex. I think you mean to put a . Before the last +

For instance

^31.+,^31.+,out,"National","National",3,1,0.011,1,3,1,0.011,1,0,prefix,,0,,0,0

Should match the first call that failed.

On Wed, 24 Feb 2021 at 15:39, Viraj Balgobind <ideatells at outlook.com<mailto:ideatells at outlook.com>> wrote:
Hi Walter, Matthias,

I changed the CSV according to the format of Matthias. With the following as result: (I also tried it with “” on the source and destination)

  1.  Rates

^31.+$,^31+$,out,"National","National",3,1,0.011,1,3,1,0.011,1,0,prefix,,0,,0,0
^31.+$,^31112+$,out,"National","National",0,1,0,1,0,1,0,1,0,prefix,,0,,0,0
^31.+$,^3114+$,out,"National","National",3,1,0.045,1,3,1,0.045,1,0,prefix,,0,,0,0
^31.+$,^316+$,out,"National","National",3,1,0.045,1,3,1,0.045,1,0,prefix,,0,,0,0
^31.+$,^316350+$,out,"National","National",1.3,1,1.3,1,1.3,1,1.3,1,0,prefix,,0,,0,0
^31.+$,^31660+$,out,"National","National",1.3,1,1.3,1,1.3,1,1.3,1,0,prefix,,0,,0,0
^31.+$,^3167+$,out,"National","National",1.3,1,1.3,1,1.3,1,1.3,1,0,prefix,,0,,0,0
^31.+$,^31800+$,out,"National","National",0,1,0,1,0,1,0,1,0,prefix,,0,,0,0
^31.+$,^3184+$,out,"National","National",1.3,1,1.3,1,1.3,1,1.3,1,0,prefix,,0,,0,0
^31.+$,^31842+$,out,"National","National",1.3,1,1.3,1,1.3,1,1.3,1,0,prefix,,0,,0,0
^31.+$,^3185+$,out,"National","National",3,1,0.011,1,3,1,0.011,1,0,prefix,,0,,0,0
^31.+$,^3187+$,out,"National","National",1.3,1,1.3,1,1.3,1,1.3,1,0,prefix,,0,,0,0
^31.+$,^3188+$,out,"National","National",3,1,0.011,1,3,1,0.011,1,0,prefix,,0,,0,0
^31.+$,^319+$,out,"National","National",1.3,1,1.3,1,1.3,1,1.3,1,0,prefix,,0,,0,0
^31.+$,^31970+$,out,"National","National",3,1,0.045,1,3,1,0.045,1,0,prefix,,0,,0,0

2) I started rat-o-mat and checked the log, the following was giving as output:

Feb 24 08:25:14 spce (info) ngcp-rate-o-mat[10717]: WARNING: 1/24 - rating CDR ID 60 aborted  (retry 1): FATAL: No outbound fee info for profile 3 and source user '31853XXXXXX' or user/domain '31853XXXXXX at 62.XXX.XXX.XX' and destination user '31704XXXXXX' or user/domain '31704XXXXXX at voip.my.com<mailto:31704XXXXXX at voip.my.com>' found
Feb 24 08:25:14 spce (info) ngcp-rate-o-mat[10717]: WARNING: 1/24 - rating CDR ID 61 aborted  (retry 1): FATAL: No outbound fee info for profile 3 and source user '31853XXXXXX' or user/domain '31853XXXXXX at 62.XXX.XXX.XX' and destination user '31704XXXXXX' or user/domain '31704XXXXXX at voip.my.com<mailto:31704XXXXXX at voip.my.com>' found
Feb 24 08:25:14 spce (info) ngcp-rate-o-mat[10717]: WARNING: 1/24 - rating CDR ID 62 aborted  (retry 1): FATAL: No outbound fee info for profile 3 and source user '31853XXXXXX' or user/domain '31853XXXXXX at 62.XXX.XXX.XX' and destination user '31704XXXXXX' or user/domain '31704XXXXXX at voip.my.com<mailto:31704XXXXXX at voip.my.com>' found
Feb 24 08:25:14 spce (info) ngcp-rate-o-mat[10717]: WARNING: 1/24 - rating CDR ID 63 aborted  (retry 1): FATAL: No outbound fee info for profile 3 and source user '31853XXXXXX' or user/domain '31853XXXXXX at 62.XXX.XXX.XX' and destination user '31704XXXXXX' or user/domain '31704XXXXXX at voip.my.com<mailto:31704XXXXXX at voip.my.com>' found
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: FATAL: 1/24 - rating CDR ID 3 aborted (failed 3 times), please fix it manually: FATAL: No outbound fee info for profile 5 and source user '31853XXXXXX' or user/domain '31853XXXXXX at 62.XXX.XXX.XX'
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: Trying to connect to billing db...
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: Successfully connected to duplication db...
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: Trying to connect to provisioning db...
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: Successfully connected to provisioning db...
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: Trying to connect to accounting db...
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: Successfully connected to accounting db...
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: local cdr cash balance column model loaded
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: local cdr relation column model loaded
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: local cdr time balance column model loaded
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: local cdr tag column model loaded
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: Up and running.
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: Grabbed 24 CDRs
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 3
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 6
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 9
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 10
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 11
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 12
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 14
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 24
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 26
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 30
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 31
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 38
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 39
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 40
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 41
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 44
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 49
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 55
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 56
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 59
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 60
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 61
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 62
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 63
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: Batch of 0 CDRs completed. 0 CDRs rated overall so far.
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: There were 24 failed CDRs, sleep 30
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: Grabbed 24 CDRs
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 3
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 6
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 9
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 10
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 11
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 12
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 14
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 24
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 26
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 30
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 31
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 38
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 39
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 40
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 41
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 44
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 49
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 55
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 56
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 59
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 60
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 61
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 62
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 63
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: Batch of 0 CDRs completed. 0 CDRs rated overall so far.
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: There were 24 failed CDRs, sleep 30
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: Grabbed 24 CDRs
Feb 24 08:25:44 spce (info) ngcp-rate-o-mat[10717]: INFO: 1/24 - rate CDR ID 3

3) In the Web GUI I see the following:

[cid:image001.png at 01D70BC3.52CF6210]

It looks like there is no match on the rates what I uploaded to the billing profile. The right billing profile is applied to the peer and subscriber.

Kind regards,
VIraj
From: Walter Klomp <walter at myrepublic.net<mailto:walter at myrepublic.net>>
Sent: Tuesday, 23 February 2021 18:00
To: Viraj Balgobind <ideatells at outlook.com<mailto:ideatells at outlook.com>>
Cc: spce-user at lists.sipwise.com<mailto:spce-user at lists.sipwise.com>
Subject: Re: [Spce-user] Billing not working

Rate-O-mat isn’t running. Try to start it with service ngcp-rate-o-mat start

Things should appear in the log file pointing you where the problem is.

On Tue, 23 Feb 2021 at 21:38, Viraj Balgobind <ideatells at outlook.com<mailto:ideatells at outlook.com>> wrote:
Dear,

I am facing an issue with applying a billing profile to my subscribers and peers.

I applied the billing profile to my peers and customer, but the rates are not applied to my calls.

I used a CSV to upload my rates. An example is one the following:

.,^35526490,out, VoIP, VoIP,3,1,0.233333333,1,3,1,0.233333333,1,0,prefix
.,^35526523,out, VoIP, VoIP,3,1,0.233333333,1,3,1,0.233333333,1,0,prefix
.,^35526563,out, VoIP, VoIP,3,1,0.233333333,1,3,1,0.233333333,1,0,prefix

I checked the following logs:

root at spce:/var/log/ngcp# cat cdr.log
Feb 23 12:37:23 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 145.623999 CDR/sec
Feb 23 12:47:06 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 1 CDRs was 6857 us.
Feb 23 12:47:06 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 145.836372 CDR/sec
Feb 23 12:47:49 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 1 CDRs was 7676 us.
Feb 23 12:47:49 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 130.276186 CDR/sec
Feb 23 12:48:12 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 0 CDRs was 2176 us.
Feb 23 12:48:12 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 0.000000 CDR/sec
Feb 23 12:48:22 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 1 CDRs was 6967 us.
Feb 23 12:48:22 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 143.533802 CDR/sec
Feb 23 12:48:25 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 0 CDRs was 1353 us.
Feb 23 12:48:25 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 0.000000 CDR/sec
Feb 23 12:48:35 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 1 CDRs was 6205 us.
Feb 23 12:48:35 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 161.160355 CDR/sec
Feb 23 13:13:08 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 1 CDRs was 6586 us.
Feb 23 13:13:08 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 151.837230 CDR/sec
Feb 23 13:17:41 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 0 CDRs was 1706 us.
Feb 23 13:17:41 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 0.000000 CDR/sec
Feb 23 13:17:51 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 1 CDRs was 5205 us.
Feb 23 13:17:51 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 192.122959 CDR/sec
Feb 23 13:23:24 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 1 CDRs was 7136 us.
Feb 23 13:23:24 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 140.134529 CDR/sec
Feb 23 13:23:27 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 1 CDRs was 8149 us.
Feb 23 13:23:27 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 122.714443 CDR/sec
Feb 23 13:23:50 spce (info) mediator[1081]: mediator.c:442 [main]: Runtime for loop processing 1 callids and generating 1 CDRs was 7276 us.
Feb 23 13:23:50 spce (info) mediator[1081]: mediator.c:443 [main]: Total CDR creation rate 137.438153 CDR/sec
root at spce:/var/log/ngcp# cat rate-o-mat.log
root at spce:/var/log/ngcp#

This is what I see when I click on customers in the menu. It looks like it is applied to the customer.

[cid:image002.png at 01D70BC3.52CF6210]

Could you help me out with this issue?

Kind regards,
Viraj
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Walter Klomp
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Warmest Regards,

[https://myrepublic.com.sg/resources/email-signature.png]<https://myrepublic.com.sg/>
Walter Klomp
Head of Voice & Systems
MyRepublic Limited
T: +65 6816 1120
F: +65 6717 2031

MyRepublic Limited
11 Lorong 3 Toa Payoh Block B<https://www.google.com/maps/search/11+Lorong+3+Toa+Payoh+Block+B?entry=gmail&source=g> Jackson Square
#04-11/15 Singapore 319579

myrepublic.com.sg<https://myrepublic.com.sg/>
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Warmest Regards,

[https://myrepublic.com.sg/resources/email-signature.png]<https://myrepublic.com.sg/>
Walter Klomp
Head of Voice & Systems
MyRepublic Limited
T: +65 6816 1120
F: +65 6717 2031

MyRepublic Limited
11 Lorong 3 Toa Payoh Block B Jackson Square
#04-11/15 Singapore 319579

myrepublic.com.sg<https://myrepublic.com.sg/>
Follow us on: Twitter<https://twitter.com/myrepublic> | Facebook<https://facebook.com/myrepublicsg> | LinkedIn<https://www.linkedin.com/company/myrepublic>

The contents of this email and any attachments are confidential and may also be privileged. You must not disseminate the contents of this email and any attachments without permission of the sender. If you have received this email by mistake, please delete all copies and inform the sender immediately. You may refer to our company's Privacy Policy here<https://myrepublic.net/sg/legal/terms-of-use-policies/privacy-policy/>.
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