[Spce-user] I'm terribly sorry, server error occurred (1/SL)

[Marco Capetta]

Hi,

from the error it looks like rtpengine consumed all the ports assigned 
to it.
A possible reason is that after a call is ended not all the ports are 
properly released.

I would proceed as following:
  * out of office hours increase rtpengine log level with 'ngcp-loglevel 
rtpengine -sv'
  * place some calls
  * decrease rtpengine log level with 'ngcp-loglevel rtpengine -sd'
  * after a couple of minutes, check:
     * using 'netstat' command that none of the ports opened by 
rtpengine during the calls you did are still open
     * using 'rtpengine-ctl list sessions all' command that rtpengine 
properly closed all the sessions
     * if something was not closed properly, you can check rtpengine 
logs to see if you find the reasons

Thanks
Marco


One way to check it is to start a bunch of calls during our of

On 16/03/23 23:34, [EXT] cappellari at connectlife.it wrote:
> I managed to find the service that creates the problem, it's 
> rtpengine. Here are the logs:
>
> Mar 16 18:56:59.622480 sbc rtpengine[847]: ERR: 
> [«b9550f91-5561-4ec9-9780-b4145d55709e»]: [core] Failed to get 2 
> consecutive ports on interface 5.133.xx.xx for media relay (last 
> error:Success)
> Mar 16 18:56:59.622583 sbc rtpengine[847]: ERR: 
> [«b9550f91-5561-4ec9-9780-b4145d55709e»]: [core] Failed to get 2 
> consecutive ports on all locals of logical 'ext'
> Mar 16 18:56:59.622683 sbc rtpengine[847]: ERR: 
> [«b9550f91-5561-4ec9-9780-b4145d55709e»]: [core] Error allocating 
> media ports
> Mar 16 18:56:59.622786 sbc rtpengine[847]: ERR: 
> [«b9550f91-5561-4ec9-9780-b4145d55709e»]: [core] Destroying call
> Mar 16 18:52:46.557387 sbc rtpengine[847]: WARNING: 
> [«SDv660b01-6890f9098aa9ae4e804a887017a1cfc3-v300g00020»]: [control] 
> Protocol error in packet from 127.0.0.1:46391: Ran outload of ports 
> [«1d8:supportsl limit3:sdp282:v=0 ...
>
> We use ports 10000 to 20000
> Simultaneous calls do not exceed 50/60 calls
>
> What happen?

-- 
*Marco Capetta *
R&D Manager

Sipwise GmbH | an ALE Company <http://www.sipwise.com>
c/o ALE International – Austria Branch
Saturn Tower
Leonard-Bernstein-Straße 10
1220 Vienna, Austria

Email: mcapetta at sipwise.com
Website: www.sipwise.com <http://www.sipwise.com>
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