[Spce-user] Spce-user Digest, Vol 85, Issue 2
Malte
spce at lard.at
Thu Aug 20 04:57:54 EDT 2026
Hi,
regarding #MT65461: error still persists after upgrade to 26.1.1.
At first I got the same error message, but the customer list was
non-empty. After choosing a customer and specifying a invoice period I
pressed "Save". After that a new error message appeared: the chosen
contract ID does not exist. Unfortunately I'm not able to replicate this
behaviour. When using the V1 interface everything works.
Best regards,
Malte
On 05/08/2026 13:33, spce-user-request at lists.sipwise.com wrote:
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> Today's Topics:
>
> 1. Re: [EXTERNAL] #MT65461 (Jose Antonio Su Ng)
> 2. Re: [EXTERNAL] #MT65461 (Malte)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Wed, 5 Aug 2026 13:24:36 +0200
> From: Jose Antonio Su Ng<jsung at sipwise.com>
> To: Malte<spce at lard.at>,spce-user at lists.sipwise.com
> Subject: Re: [Spce-user] [EXTERNAL] #MT65461
> Message-ID:<07205589-7d44-4eec-9a88-e75fddfdc4e2 at sipwise.com>
> Content-Type: text/plain; charset="utf-8"; Format="flowed"
>
> Dear Malte,
>
> Our developers have fixed this error message, you can upgrade your
> system to the latest supported release to have this fix included.
>
> ngcp-admin-ui.git 26.1.1.4+0~mr26.1.1.4
>
> Best regards,
> Jose Su
>
> On 8/5/26 12:23, Malte wrote:
>> Hi All,
>>
>>> Date: Mon, 6 Jul 2026 11:05:32 +0200
>>> From: Jose Antonio Su Ng<jsung at sipwise.com>
>>> To: Malte<spce at lard.at>,spce-user at lists.sipwise.com
>>> Subject: Re: [Spce-user] [EXTERNAL] V.2 UI Unexpected Error Invoice
>>> Creation
>>> Message-ID:<ca04ae6f-e14c-4c3b-8317-eb82226cb68f at sipwise.com>
>>> Content-Type: text/plain; charset="utf-8"; Format="flowed"
>>>
>>> Dear Malte,
>>>
>>> Issue is confirmed and a ticket has been raised about it #MT65461. This
>>> does not affect the functionality of the Invoices, as the list shows all
>>> the customer in your system (active, inactive, etc.). And in your case
>>> it is clear that because the contact was deleted, you will received such
>>> error message.
>> Bug does affect functionality as seen in the attached screenshots;
>> invoice creation is only possible when using V1 interface.
>>
>>
>>
>> Best Regards,
>> Malte
>>
>>
>> On 06/07/2026 18.00,spce-user-request at lists.sipwise.com wrote:
>>> Send Spce-user mailing list submissions to
>>> spce-user at lists.sipwise.com
>>>
>>> To subscribe or unsubscribe via the World Wide Web, visit
>>> http://lists.sipwise.com/mailman/listinfo/spce-user_lists.sipwise.com
>>> or, via email, send a message with subject or body 'help' to
>>> spce-user-request at lists.sipwise.com
>>>
>>> You can reach the person managing the list at
>>> spce-user-owner at lists.sipwise.com
>>>
>>> When replying, please edit your Subject line so it is more specific
>>> than "Re: Contents of Spce-user digest..."
>>>
>>>
>>> Today's Topics:
>>>
>>> 1. Re: [EXTERNAL] mr13.5.1 - List registered users with command
>>> failures or no data (José Su Ng)
>>> 2. Re: [EXTERNAL] V.2 UI Unexpected Error Invoice Creation
>>> (Jose Antonio Su Ng)
>>>
>>>
>>> ----------------------------------------------------------------------
>>>
>>> Message: 1
>>> Date: Mon, 6 Jul 2026 10:16:57 +0200
>>> From: José Su Ng<jsung at sipwise.com>
>>> To: list mailing<list.mailing.2025 at gmail.com>,
>>> spce-user at lists.sipwise.com
>>> Subject: Re: [Spce-user] [EXTERNAL] mr13.5.1 - List registered users
>>> with command failures or no data
>>> Message-ID:
>>> <CAJPJNL3pd=EEQYCiSPMcfK3C408iCNz1TtyZnvCHeN=7u1Usdw at mail.gmail.com>
>>> Content-Type: text/plain; charset="utf-8"
>>>
>>> Hi,
>>>
>>> You can try using "ngcp-usr-location" command to verify the user
>>> locations
>>> on the system.
>>>
>>> About the warning in the proxy log, it has been resolved in recent
>>> releases.
>>>
>>> Best regards,
>>> Jose Su
>>>
>>> On 7/2/26 21:34, list mailing wrote:
>>>
>>> Dear all,
>>>
>>> I am writing to report an issue with our mr13.5.1 platform regarding the
>>> querying of active users.
>>> When executing the registration verification commands (kamcmd, kamctl,
>>> ngcp-kamcmd), the system returns no data.
>>> This occurs despite the fact that we are certain there are currently
>>> registered and active users.
>>> Additionally, we have detected that the following warning is repeatedly
>>> generated in the kamailio-proxy.log file:
>>>
>>> Jul 2 00:00:07.675605 spce proxy[403880]: WARNING: db_redis
>>> [redis_dbase.c:1656]: db_redis_perform_query(): scan key 0 is
>>> 'expires'
>>> Jul 2 00:00:07.675652 spce proxy[403880]: WARNING: db_redis
>>> [redis_dbase.c:1656]: db_redis_perform_query(): scan key 1 is
>>> 'partition'
>>> Jul 2 00:00:08.668068 spce proxy[403863]: WARNING: db_redis
>>> [redis_dbase.c:1652]: db_redis_perform_query(): performing full table
>>> scan
>>> on table 'location' while doing the query
>>>
>>> For the moment, we are only retrieving the data using the REST API.
>>>
>>> Is this a configuration error or a version-specific issue?
>>> We haven't seen similar inquiries on the list.
>>>
>>> Thank you very much.
>>>
>>> supplementary data:
>>>
>>> - ls /var/run/kamailio/*sock
>>> /var/run/kamailio/ctl.lb.sock
>>> /var/run/kamailio/ctl.proxy.sock
>>> /var/run/kamailio/kamailio_rpc.lb.sock
>>> /var/run/kamailio/kamailio_rpc.sock
>>>
>>> - ngcp-kamctl proxy ul show
>>> {
>>> "Domains": [
>>> {
>>> "Domain": {
>>> "Domain": "location",
>>> "Size": 1024,
>>> "AoRs": [],
>>> "Stats": {
>>> "Records": 0,
>>> "Max-Slots": 0
>>> }
>>> }
>>> }
>>> ]
>>> }
>>>
>>> - Redis returns data in redis-cli -n 20 keys
>>> -------------- next part --------------
>>> An HTML attachment was scrubbed...
>>> URL:
>>> <http://lists.sipwise.com/pipermail/spce-user_lists.sipwise.com/attachments/20260706/cec7d226/attachment-0001.htm>
>>>
>>> ------------------------------
>>>
>>> Message: 2
>>> Date: Mon, 6 Jul 2026 11:05:32 +0200
>>> From: Jose Antonio Su Ng<jsung at sipwise.com>
>>> To: Malte<spce at lard.at>,spce-user at lists.sipwise.com
>>> Subject: Re: [Spce-user] [EXTERNAL] V.2 UI Unexpected Error Invoice
>>> Creation
>>> Message-ID:<ca04ae6f-e14c-4c3b-8317-eb82226cb68f at sipwise.com>
>>> Content-Type: text/plain; charset="utf-8"; Format="flowed"
>>>
>>> Dear Malte,
>>>
>>> Issue is confirmed and a ticket has been raised about it #MT65461. This
>>> does not affect the functionality of the Invoices, as the list shows all
>>> the customer in your system (active, inactive, etc.). And in your case
>>> it is clear that because the contact was deleted, you will received such
>>> error message.
>>>
>>> Best regards,
>>> Jose Su
>>>
>>> On 7/1/26 12:08, Malte wrote:
>>>> Hi,
>>>>
>>>> im using MR13.5.1 and get an error when trying to create a new invoice
>>>> using the V2 interface.
>>>>
>>>> The issues started after the deletion a contact + customer +
>>>> subscriber from the platform.
>>>>
>>>> In Add Invoice Screen, when clicking on Customers * the following
>>>> error text appears:
>>>>
>>>>> Unexpected error 😱: can't access property "email",
>>>>> e.contact_id_expand is null
>>>> Best Regards,
>>>>
>>>> Malte
>>>>
>>>>
>>> -------------- next part --------------
>>> An HTML attachment was scrubbed...
>>> URL:
>>> <http://lists.sipwise.com/pipermail/spce-user_lists.sipwise.com/attachments/20260706/60def632/attachment-0001.htm>
>>>
>>> ------------------------------
>>>
>>> Subject: Digest Footer
>>>
>>> Spce-user mailing list
>>> Spce-user at lists.sipwise.com
>>> http://lists.sipwise.com/mailman/listinfo/spce-user_lists.sipwise.com
>>>
>>>
>>> ------------------------------
>>>
>>> End of Spce-user Digest, Vol 84, Issue 4
>>> ****************************************
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>
> ------------------------------
>
> Message: 2
> Date: Wed, 5 Aug 2026 13:33:39 +0200
> From: Malte<spce at lard.at>
> To: Jose Antonio Su Ng<jsung at sipwise.com>,
> spce-user at lists.sipwise.com
> Subject: Re: [Spce-user] [EXTERNAL] #MT65461
> Message-ID:<b2d3ddb6-5c9a-495d-85f6-e08c4cda50d5 at lard.at>
> Content-Type: text/plain; charset="utf-8"; Format="flowed"
>
> Hello,
>
> thanks. I'm using the LTS release 13.5.1. Will the bug be fixed in this
> version as well?
>
> Best Regards,
>
> Malte
>
>
> On 05/08/2026 13.24, Jose Antonio Su Ng wrote:
>> Dear Malte,
>>
>> Our developers have fixed this error message, you can upgrade your
>> system to the latest supported release to have this fix included.
>>
>> ngcp-admin-ui.git 26.1.1.4+0~mr26.1.1.4
>>
>> Best regards,
>> Jose Su
>>
>> On 8/5/26 12:23, Malte wrote:
>>> Hi All,
>>>
>>>> Date: Mon, 6 Jul 2026 11:05:32 +0200
>>>> From: Jose Antonio Su Ng<jsung at sipwise.com>
>>>> To: Malte<spce at lard.at>,spce-user at lists.sipwise.com
>>>> Subject: Re: [Spce-user] [EXTERNAL] V.2 UI Unexpected Error Invoice
>>>> Creation
>>>> Message-ID:<ca04ae6f-e14c-4c3b-8317-eb82226cb68f at sipwise.com>
>>>> Content-Type: text/plain; charset="utf-8"; Format="flowed"
>>>>
>>>> Dear Malte,
>>>>
>>>> Issue is confirmed and a ticket has been raised about it #MT65461. This
>>>> does not affect the functionality of the Invoices, as the list shows
>>>> all
>>>> the customer in your system (active, inactive, etc.). And in your case
>>>> it is clear that because the contact was deleted, you will received
>>>> such
>>>> error message.
>>> Bug does affect functionality as seen in the attached screenshots;
>>> invoice creation is only possible when using V1 interface.
>>>
>>>
>>>
>>> Best Regards,
>>> Malte
>>>
>>>
>>> On 06/07/2026 18.00,spce-user-request at lists.sipwise.com wrote:
>>>> Send Spce-user mailing list submissions to
>>>> spce-user at lists.sipwise.com
>>>>
>>>> To subscribe or unsubscribe via the World Wide Web, visit
>>>> http://lists.sipwise.com/mailman/listinfo/spce-user_lists.sipwise.com
>>>> or, via email, send a message with subject or body 'help' to
>>>> spce-user-request at lists.sipwise.com
>>>>
>>>> You can reach the person managing the list at
>>>> spce-user-owner at lists.sipwise.com
>>>>
>>>> When replying, please edit your Subject line so it is more specific
>>>> than "Re: Contents of Spce-user digest..."
>>>>
>>>>
>>>> Today's Topics:
>>>>
>>>> 1. Re: [EXTERNAL] mr13.5.1 - List registered users with command
>>>> failures or no data (José Su Ng)
>>>> 2. Re: [EXTERNAL] V.2 UI Unexpected Error Invoice Creation
>>>> (Jose Antonio Su Ng)
>>>>
>>>>
>>>> ----------------------------------------------------------------------
>>>>
>>>> Message: 1
>>>> Date: Mon, 6 Jul 2026 10:16:57 +0200
>>>> From: José Su Ng<jsung at sipwise.com>
>>>> To: list mailing<list.mailing.2025 at gmail.com>,
>>>> spce-user at lists.sipwise.com
>>>> Subject: Re: [Spce-user] [EXTERNAL] mr13.5.1 - List registered users
>>>> with command failures or no data
>>>> Message-ID:
>>>> <CAJPJNL3pd=EEQYCiSPMcfK3C408iCNz1TtyZnvCHeN=7u1Usdw at mail.gmail.com>
>>>> Content-Type: text/plain; charset="utf-8"
>>>>
>>>> Hi,
>>>>
>>>> You can try using "ngcp-usr-location" command to verify the user
>>>> locations
>>>> on the system.
>>>>
>>>> About the warning in the proxy log, it has been resolved in recent
>>>> releases.
>>>>
>>>> Best regards,
>>>> Jose Su
>>>>
>>>> On 7/2/26 21:34, list mailing wrote:
>>>>
>>>> Dear all,
>>>>
>>>> I am writing to report an issue with our mr13.5.1 platform regarding
>>>> the
>>>> querying of active users.
>>>> When executing the registration verification commands (kamcmd, kamctl,
>>>> ngcp-kamcmd), the system returns no data.
>>>> This occurs despite the fact that we are certain there are currently
>>>> registered and active users.
>>>> Additionally, we have detected that the following warning is repeatedly
>>>> generated in the kamailio-proxy.log file:
>>>>
>>>> Jul 2 00:00:07.675605 spce proxy[403880]: WARNING: db_redis
>>>> [redis_dbase.c:1656]: db_redis_perform_query(): scan key 0 is
>>>> 'expires'
>>>> Jul 2 00:00:07.675652 spce proxy[403880]: WARNING: db_redis
>>>> [redis_dbase.c:1656]: db_redis_perform_query(): scan key 1 is
>>>> 'partition'
>>>> Jul 2 00:00:08.668068 spce proxy[403863]: WARNING: db_redis
>>>> [redis_dbase.c:1652]: db_redis_perform_query(): performing full
>>>> table scan
>>>> on table 'location' while doing the query
>>>>
>>>> For the moment, we are only retrieving the data using the REST API.
>>>>
>>>> Is this a configuration error or a version-specific issue?
>>>> We haven't seen similar inquiries on the list.
>>>>
>>>> Thank you very much.
>>>>
>>>> supplementary data:
>>>>
>>>> - ls /var/run/kamailio/*sock
>>>> /var/run/kamailio/ctl.lb.sock
>>>> /var/run/kamailio/ctl.proxy.sock
>>>> /var/run/kamailio/kamailio_rpc.lb.sock
>>>> /var/run/kamailio/kamailio_rpc.sock
>>>>
>>>> - ngcp-kamctl proxy ul show
>>>> {
>>>> "Domains": [
>>>> {
>>>> "Domain": {
>>>> "Domain": "location",
>>>> "Size": 1024,
>>>> "AoRs": [],
>>>> "Stats": {
>>>> "Records": 0,
>>>> "Max-Slots": 0
>>>> }
>>>> }
>>>> }
>>>> ]
>>>> }
>>>>
>>>> - Redis returns data in redis-cli -n 20 keys
>>>> -------------- next part --------------
>>>> An HTML attachment was scrubbed...
>>>> URL:
>>>> <http://lists.sipwise.com/pipermail/spce-user_lists.sipwise.com/attachments/20260706/cec7d226/attachment-0001.htm>
>>>>
>>>> ------------------------------
>>>>
>>>> Message: 2
>>>> Date: Mon, 6 Jul 2026 11:05:32 +0200
>>>> From: Jose Antonio Su Ng<jsung at sipwise.com>
>>>> To: Malte<spce at lard.at>,spce-user at lists.sipwise.com
>>>> Subject: Re: [Spce-user] [EXTERNAL] V.2 UI Unexpected Error Invoice
>>>> Creation
>>>> Message-ID:<ca04ae6f-e14c-4c3b-8317-eb82226cb68f at sipwise.com>
>>>> Content-Type: text/plain; charset="utf-8"; Format="flowed"
>>>>
>>>> Dear Malte,
>>>>
>>>> Issue is confirmed and a ticket has been raised about it #MT65461. This
>>>> does not affect the functionality of the Invoices, as the list shows
>>>> all
>>>> the customer in your system (active, inactive, etc.). And in your case
>>>> it is clear that because the contact was deleted, you will received
>>>> such
>>>> error message.
>>>>
>>>> Best regards,
>>>> Jose Su
>>>>
>>>> On 7/1/26 12:08, Malte wrote:
>>>>> Hi,
>>>>>
>>>>> im using MR13.5.1 and get an error when trying to create a new invoice
>>>>> using the V2 interface.
>>>>>
>>>>> The issues started after the deletion a contact + customer +
>>>>> subscriber from the platform.
>>>>>
>>>>> In Add Invoice Screen, when clicking on Customers * the following
>>>>> error text appears:
>>>>>
>>>>>> Unexpected error 😱: can't access property "email",
>>>>>> e.contact_id_expand is null
>>>>> Best Regards,
>>>>>
>>>>> Malte
>>>>>
>>>>>
>>>> -------------- next part --------------
>>>> An HTML attachment was scrubbed...
>>>> URL:
>>>> <http://lists.sipwise.com/pipermail/spce-user_lists.sipwise.com/attachments/20260706/60def632/attachment-0001.htm>
>>>>
>>>> ------------------------------
>>>>
>>>> Subject: Digest Footer
>>>>
>>>> Spce-user mailing list
>>>> Spce-user at lists.sipwise.com
>>>> http://lists.sipwise.com/mailman/listinfo/spce-user_lists.sipwise.com
>>>>
>>>>
>>>> ------------------------------
>>>>
>>>> End of Spce-user Digest, Vol 84, Issue 4
>>>> ****************************************
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>
> End of Spce-user Digest, Vol 85, Issue 2
> ****************************************
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