[Spce-user] SPCE terminate calls after few minutes ....

Jon Bonilla jbonilla at sipwise.com
Fri Aug 12 15:25:36 EDT 2011

El Fri, 12 Aug 2011 15:01:59 -0400
Jonathan Scott <jonathan at xpressamerica.net> escribió:

> On 8/12/2011 2:44 PM, Jon Bonilla wrote:
> >
> > Looks like the kamailio-lb log does not match the sample call of
> > kamailio-proxy log.
> >
> > Anyways, looks like the session timers are the problem in your case. the
> > call last 2:28. The b2bua sends an UPDATE request adn then a BYE is
> > generated. We would need to take a look to kamailio-lb logs to see what
> > happened in the other side (outside the provider).
> >
> > By default, session timers are set to 5 minutes, so the b2bua sends UPDATE
> > requests (OR INVITE if UPDATE is not supported) to check the session.
> >
> > Please, grep the logs in the loadbalancer to see what happened. Either,
> > you'll have to change or disable session timers depending on your UA
> > response to that UPDATE.

> EDIT***Sorry Jon I did it again. I'll try harder to keep it in list.
> Oh, that's my mistake. Been a long day. I appreciate the help.
> http://pastebin.com/AZdQ7amJ
> there's the loadbalancer.
> All my other devices are experiencing this, I did notice that X-Lite 
> does not suffer this problem... infact, X-Lite doesn't seem to suffer 
> any problems that all these ATA's and Nortel phones do.

Yes. Looks like your device ( is sending the BYE (see line
35 in the log)

Try two things:

Create a custom template for the b2bua:

cd /etc/ngcp-config/templates/etc/sems/etc/
cp ngcp.sbcprofile.conf.tt2 ngcp.sbcprofile.conf.customtt.tt2

Edit your new custom template and change this line:
and set it as

save and exec "ngcpcfg apply"

See if this works with your subscribers. If not, try disabling the session
timers setting this line:

and exec "ngcpcfg apply" again

Hope this works for you.
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