[Spce-user] Hunt groups configuration

[Deon Vermeulen]

Hi Andreas

Thanks for the feedback.

I will be looking at Integrating Asterisk/Freeswitch for something like this, especially for a Call Center Scenario.


Regards
Deon


On Jan 16, 2011, at 10:09 AM, Andreas Granig wrote:

> Hi Deon,
> 
> On 01/16/2011 08:48 AM, Deon Vermeulen wrote:
>> In Sales I have extension 1001, 1002, 1003 and 1004. Should the call be transferd by the Operator/Switchboard Attendant to Sales all phones should ring at once.
>> 
>> Should the call not be answered, due to busy, not online, etc..,  the call should be automatically transferred back to the Operator/Switchboard attendant, example ext 1000, for further action.
> 
> Sounds like PBX features. What you can do at the moment is setting
> conditional call-forwards on specific extensions (like ringing for $x
> seconds on ext. 1001, then forward to something else like 1002). You
> could also register a PBX like an SPA9000 or an Asterisk box to provide
> this features on the customer-side.
> 
> There is no such thing like parallel ringing on different extensions in
> the current version though (you can register multiple clients using the
> base user though, which all should ring when dialing some
> non-provisioned extension as well, like standard parallel ringing).
> However, you might probably want to integrate Asterisk more tightly into
> the CE? We're also working on providing hosted-PBX features in the PRO
> version of our platform. It won't be available any time soon in the CE
> though, sorry for that.
> 
> Andreas
> 
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