[Spce-user] sound set breaking hunting, callers getting disconnected message

[Jon Bonilla (Manwe)]

El Thu, 23 May 2013 05:10:29 +0000
Stephen Donovan <Stephen at newbreakcommunications.com> escribió:

> I'm having an issue where we have a sound set configured but cannot use it
> where hunting is used as it will just send a call to busy once a line is in
> use rather than hunt properly.
> 
> When I do not have the sound set configured, if a line is busy or ATA
> offline, callers are getting a disconnected message from their provider
> instead of a busy or unavailable message.  It's my understanding that the
> sound set handles these messages, we are using the sound set on single line
> customers without issue, ata offline, callers get an unavailable message,
> line busy they get a busy as expected.  This is only affecting multi line ATA
> customers that are registered directly to spce and have hunting, single line
> ATAs and pbx (sip trunk) customers are not affected.
> 
> Either Jeremie Chism or I can provide more information if needed, we are
> running spce 2.8 currently but this has been going on since 2.6.
> 
> Stephen
> 
> 


Hi

Sorry but I don't fully understand the question. You have a sound set
configured for playing when you receive a busy from the ATA. 

You say that in lultiline ATAs this is not happening. Are you sure that you're
receiving "busy" from those devices?

Did I understand wrong?

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