[Spce-user] Jitsi or something

[Martin Wong]

Hi, apologies for the lack of base knowledge ... hoping someone out there
can direct me.

Am looking at having a Jitsi (Jabber) based client installed on all the
client's PCs and also our tech support. Then when an issue happens, the end
user can just pull up the Jitsi client and chat with our support staff. All
the tech guys will be notified of the issue and someone will take ownership
... maybe all the tech guys will be in a group, and then we can break out
and have a 1 on 1 session.

I recall doing this with SPCE 2.8 and Jitsi easily within a certain domain.
Not sure how to control cross domain chats (so end user to our techs), and
also stop other orgs to orgs chats. Not sure how I can dynamically change
the Jitsi groups (add more tech guys in etc).

Just throwing it out there. But it seems like a viable option to have with
SPCE fronting all these chats and recording them.

Thanks

Martin
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