[Spce-user] Error rating CDR batch: No contract balance for CDR 1211994 found

Daniel Grotti dgrotti at sipwise.com
Fri Feb 21 03:06:23 EST 2014


Hi,
Ok, problem is that the contract_balance from dicember 2013 is missing
and rate-o-mat is traying to rate a call from dicember.

I suggest to:

1. upgrade your rate-o-mat (at least v1.5.6)
2. delete line 80 and 99 in contract_balance for that user
3. restart rate-o-mat

if you get the same error for other users (regardind calls from
Dicember), just delete the lines in contract_balances relate to Feb and
Jan and restart rate-o-mat.


Daniel






On 02/21/2014 08:57 AM, Martin Wong wrote:
> I guess this means it's gone to zero somehow.
> 
> My question is ... how did it start off with a value there and how is it
> zero ... if you can let me know what's happening cuz I have a few more
> contracts which have zero value as well.
> 
> +----+-------------+--------------+-----------------------+-------------------+----------------------------+---------------------+---------------------+------------+
> | id | contract_id | cash_balance | cash_balance_interval |
> free_time_balance | free_time_balance_interval | start               |
> end                 | invoice_id |
> +----+-------------+--------------+-----------------------+-------------------+----------------------------+---------------------+---------------------+------------+
> |  4 |           5 |            0 |      69047.2996051473 |            
>     0 |                          0 | 2013-07-01 00:00:00 | 2013-07-31
> 23:59:59 |       NULL |
> |  9 |           5 |            0 |      180614.057300869 |            
>     0 |                          0 | 2013-08-01 00:00:00 | 2013-08-31
> 23:59:59 |       NULL |
> | 36 |           5 |            0 |       118444.60765611 |            
>     0 |                          0 | 2013-09-01 00:00:00 | 2013-09-30
> 23:59:59 |       NULL |
> | 49 |           5 |            0 |       110544.34936783 |            
>     0 |                          0 | 2013-10-01 00:00:00 | 2013-10-31
> 23:59:59 |       NULL |
> | 70 |           5 |            0 |      308513.299971317 |            
>     0 |                          0 | 2013-11-01 00:00:00 | 2013-11-30
> 23:59:59 |       NULL |
> | 80 |           5 |            0 |                     0 |            
>     0 |                          0 | 2014-01-01 00:00:00 | 2014-01-31
> 23:59:59 |       NULL |
> | 99 |           5 |            0 |                     0 |            
>     0 |                          0 | 2014-02-01 00:00:00 | 2014-02-28
> 23:59:59 |       NULL |
> +----+-------------+--------------+-----------------------+-------------------+----------------------------+---------------------+---------------------+------------+
> 
> On Fri, Feb 21, 2014 at 6:28 PM, Daniel Grotti <dgrotti at sipwise.com
> <mailto:dgrotti at sipwise.com>> wrote:
> 
>     Hi,
>     looks like contact_balance is missing for that account_id.
>     please check the following output:
> 
>     mysql> select * from billing.contract_balances where contract_id="5";
> 
>     where "5" is the source_account_id value in you CDR table.
> 
> 
>     Daniel
> 
> 
> 
>     On 02/21/2014 06:14 AM, Martin Wong wrote:
>     > Hi guys,
>     >
>     > can someone guide me on this? Rate-o-mat died and is causing all
>     sort of
>     > issues on my end.
>     >
>     > The error says
>     >
>     > Error rating CDR batch: No contract balance for CDR 1211994 found
>     >
>     > Looking at 1211994, it's the following ... any idea? I've never
>     had this
>     > stop like this before.
>     >
>     >
>     ----------+---------------+-------+----------+---------------+-------------+---------------+
>     > | id      | update_time         | source_user_id                  
>         |
>     > source_provider_id | source_external_subscriber_id |
>     > source_external_contract_id | source_account_id | source_user    
>         |
>     > source_domain | source_cli  | source_clir | source_ip       |
>     > destination_user_id | destination_provider_id |
>     > destination_external_subscriber_id |
>     destination_external_contract_id |
>     > destination_account_id | destination_user | destination_domain |
>     > destination_user_dialed | destination_user_in |
>     destination_domain_in |
>     > peer_auth_user | peer_auth_realm | call_type | call_status |
>     call_code |
>     > init_time      | start_time     | duration | call_id
>     >                  | source_carrier_cost | source_reseller_cost |
>     > source_customer_cost | source_carrier_free_time |
>     > source_reseller_free_time | source_customer_free_time |
>     > source_carrier_billing_fee_id | source_reseller_billing_fee_id |
>     > source_customer_billing_fee_id | source_carrier_billing_zone_id |
>     > source_reseller_billing_zone_id | source_customer_billing_zone_id |
>     > destination_carrier_cost | destination_reseller_cost |
>     > destination_customer_cost | destination_carrier_free_time |
>     > destination_reseller_free_time | destination_customer_free_time |
>     > destination_carrier_billing_fee_id |
>     destination_reseller_billing_fee_id
>     > | destination_customer_billing_fee_id |
>     > destination_carrier_billing_zone_id |
>     > destination_reseller_billing_zone_id |
>     > destination_customer_billing_zone_id | frag_carrier_onpeak |
>     > frag_reseller_onpeak | frag_customer_onpeak | is_fragmented | split |
>     > rated_at | rating_status | exported_at | export_status |
>     >
>     +---------+---------------------+--------------------------------------+--------------------+-------------------------------+-----------------------------+-------------------+---------------------+---------------+-------------+-------------+-----------------+---------------------+-------------------------+------------------------------------+----------------------------------+------------------------+------------------+--------------------+-------------------------+---------------------+-----------------------+----------------+-----------------+-----------+-------------+-----------+----------------+----------------+----------+----------------------------------------------+---------------------+----------------------+----------------------+--------------------------+---------------------------+---------------------------+-------------------------------+--------------------------------+--------------------------------+--------------------------------+-----------------------------
 -
---
>      +
>     ---------------------------------+--------------------------+---------------------------+---------------------------+-------------------------------+--------------------------------+--------------------------------+------------------------------------+-------------------------------------+-------------------------------------+-------------------------------------+--------------------------------------+--------------------------------------+---------------------+----------------------+----------------------+---------------+-------+----------+---------------+-------------+---------------+
>     > | 1211994 | 2013-12-01 16:49:02 |
>     f1c1382d-57f9-4b86-bc6b-3c9c316be6ed |
>     > 1                  | username1           | user1                  |
>     >             5 | username1 | X.X.X.X | 61411571373 |           0 |
>     > X.X.X.X | 0                   | 3                       |
>     >                      |                                  |
>     >        0 | 61411787787      | X.X.X.X    | 0411787787              |
>     > 61411787787         |  X.X.X.X          |                |
>     >   | call      | ok          | 200       | 1385876899.128 |
>     > 1385876934.180 |    3.110 |
>     NDgwNjUzZWFjNWM1M2Q0MTU5NGJmYmZhMDE1ODE3M2E.
>     > |                0.00 |                 0.00 |                 0.00 |
>     >                   NULL |                      NULL |
>     >  NULL |                          NULL |                          
>     NULL |
>     >                           NULL |                           NULL |
>     >                      NULL |                            NULL |
>     >           0.00 |                      0.00 |                    
>      0.00 |
>     >                          NULL |                           NULL |
>     >                   NULL |                               NULL |
>     >                      NULL |                                NULL |
>     >                          NULL |                                 NULL |
>     >                               NULL |                NULL |
>     >   NULL |                 NULL |          NULL |     0 | NULL     |
>     > unrated       | NULL        | unexported    |
>     >
>     +---------+---------------------+--------------------------------------+--------------------+
>     >
>     >
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